the freaking title!!!! if it's "Bachetta won't sell me a bike" or "New bike from Hostelshoppe" put
the RIGHT one in the freaking subject line, i'm getting a chapped ass.
Lorenzo L. Love wrote:
> Pat wrote:
>
>>>If you didn't have a car would you have traveled 5 hours each way to buy this bike? When there
>>>are other bikes just as good that can be delivered right to your door? Are you going to travel 5
>>>hours each way to have this bike service? If not, why should you pay for that? You are right,
>>>Bacchetta is committed to the industry, i.e. dealers, not to the consumer. Consumers are being
>>>penalized to benefit dealers. Fortunately there are plenty of recumbent manufacturers who's first
>>>loyalty is to the consumer. If Bacchetta was uniquely superior, maybe they could justified this
>>>arrogant anti-consumer policy. They are not, there are lots of bikes as good or better that you
>>>can have delivered without any need or reason to drive five hours each way.
>>>
>>>Lorenzo L. Love
http://home.thegrid.net/~lllove
>>>
>>>"A people living under the perpetual menace of war and invasion is very easy to govern. It
>>>demands no social reforms. It does not haggle over expenditures on armaments and military
>>>equipment. It pays without discussion, it ruins itself, and that is an excellent thing for the
>>>syndicates of financiers and manufacturers for whom patriotic terrors are an abundant source of
>>>gain." Anatole France
>>
>>Lorenzo,
>>
>>If I didn't have a car, I probably would have travelled the five hours to purchase the bike. It is
>>just too important of an expenditure to not test ride extensively. I am very picky and had pretty
>>well defined needs in what I wanted from my next recumbent. From my perspective and for my needs,
>>the Strada was clearly a superior bike and beleive me I have test ridden alot of bikes.
>>
>>As for Bacchetta being committed to dealers and not to the consumers, I will take issue with that.
>>From my perspective and my dealings with them I would be hard pressed to name another manufacturer
>>who is more loyal to the customer. Bacchetta's customer service and response has been outstanding.
>>They respond to inquiries and questions very promptly, usually within the same day. If you have a
>>problem, they fix it ...period. And perhaps most importantly they are out their riding their bikes
>>with consumers and the riding public. Their bikes have been very well recieved because they were
>>well designed by three guys that really ride.
>>
>>To answer your question again....Yes I would easily travel to purchase one of their bikes as I do
>>think they are superior.
>>
>>Pat McShane
>
>
> I have problem. They won't sell to me. Is that outstanding customer service? How are they going to
> fix that? If I travel for hours to buy one, how do I know the dealer is any more competent to
> assemble and adjust it then I am? Does Bacchetta certify their dealer's mechanics? Does Bacchetta
> provide training for their dealer's mechanics? What if the dealer is incompetent and can not
> correctly set up the bike? Will Bacchetta send a mechanic to do it for them? How does Bacchetta
> fix these problems?
>
> Lorenzo L. Love
http://home.thegrid.net/~lllove
>
> "The job of a citizen is to keep his mouth open." Gunter Grass
