New Pots & Pans



On Thu, 16 Mar 2006 00:50:35 -0500, "Dee Randall"
<[email protected]> wrote:

>

>> Anyone else have the set? Do you put them in the dishwasher? Do you
>> endanger them with every pot of pasta? Mine will go in the dishwasher
>> regardless, as I really believe this set will outlive me, but I am
>> curious to know what others think.
>>
snip
>
>However, since someone was saying about Costco's return policy and it has
>always been perfect for me -- I am wondering about one of these pans, if it
>is a defect. Well -- I will say it IS a defect. I noticed in the last few
>months a dotted line (perhaps 4-6" now ?) around the middle of the smallest
>pan. This line is not raised, it is more (I don't know if this is the
>correct word to describe an indentation) 'bas relief' however minor. When
>I just now took another look at it, and reading your posting that you have
>new pans, and before your 30 days is up, I thought I'd let you know.

I'd take it back to Costco. If I remember tonight, I will dig out the
warranty and see what it says, but if it's lifetime, take it back.
>
>I'm not quite sure what to say to Costco. I don't know whether they would
>tell me to contact the seller (isn't that Kirkland?) or they would replace
>this one, or the whole set -- I have no idea -- but it is of concern to me
>as I have a whole set of these pans that now I'm wondering, is all the
>covering going to drop off -- a bit of hyperbole. I don't know if this
>would show up in a photo, it might be hard to get a photo without flash --
>and I'd have to work on the macro/micro (whatever setting that is on my
>camera for closeups) to make sure it shows up. But I'd be willing to try if
>you want to see it.

They are very accepting about such things, but I do not know if they
will take back just one pan...they might want to exchange the whole
lot of them
>
>This isn't much help for you being so elated with your new pans -- I love
>mine so much, too. Everythings cooks so fast, fast in them; no dripping
>because of the tops (Wayne told me that). I fried chicken on top of the
>stove (Cooks Illustrated suggestions) 5 min on one side, 3 on another and
>then into the oven for 18 minutes at 450. Now this is a pan!

WOO-hoo!
>
>I was at Costco earlier tonight and I walked by the pans and I was so glad I
>had bought them. But I'm glad I didn't put mine in the dishwasher because
>of this problem; at least I know that I didn't cause it.

The paperwork does not say the pots cannot be put into the dishwasher.
It avoids the topic altogether. Even so, a dishwasher might discolor
or scratch a pot, but it cannot damage it structurally.

Boron
 
On Thu, 16 Mar 2006 14:53:58 GMT, "Anny Middon"
<[email protected]> wrote:

>"Boron Elgar" <[email protected]> wrote in message
>news:[email protected]...
>>
>> Anyone else have the set? Do you put them in the dishwasher? Do you
>> endanger them with every pot of pasta? Mine will go in the dishwasher
>> regardless, as I really believe this set will outlive me, but I am
>> curious to know what others think.
>>
> Have them. Love them. Dishwasher them all the time. Well, except for the
>stockpot and the large frying pan -- both of which are too big for my
>dishwasher.
>
>I got the pots a while back -- I think close to 2 years now. I haven't
>noticed anything happening to them due to dishwasher washing, but I have to
>admit it would have to be pretty big or somehow interfere with how well they
>cook for me to notice.
>
>They're tools. I don't expect them to look pretty, I expect them to
>function well. I don't care if there are tiny scratches on the outside.
>Not that I know if there are -- I've never really looked.

I feel the same way.
>
>Oh, I forgot -- I use that Dawn power spray stuff on them sometimes. But
>only when they need it, which is pretty seldom. My general approach to
>dirty pots is to stick them in the dishwasher. I don't even rinse them
>first, although I do of course scrape them if they need it. If they aren't
>clean after one go-around in the dishwasher (happens every now and then), I
>run them through again on the next load. In the unlikely event they're
>still not clean, I Dawn power-gunk them.
>
>Anny
>
If the Dawn power gunk were a publicly traded company all by itself,
I'd buy stock in it.

Boron
 
> I'd take it back to Costco. If I remember tonight, I will dig out the
> warranty and see what it says, but if it's lifetime, take it back.

> They are very accepting about such things, but I do not know if they
> will take back just one pan...they might want to exchange the whole
> lot of them.


I'm going to take it back. I measured the line and it is 6-3/4" long around
a circumference of 19-1/2". I'd better do it now, and I'll let them decide
what to do. Perhaps they can dig out a pan replacement out of the warehouse
of others that might have been returned. Hopeful.




> The paperwork does not say the pots cannot be put into the dishwasher.
> It avoids the topic altogether. Even so, a dishwasher might discolor
> or scratch a pot, but it cannot damage it structurally.

I scan most of my purchases and scan related sales slips. In this case, I
did. I looked through and did not see anything about dishwasher washing
either. One thing I did read, but more associated with my problem.

"Every Kirkland Signature product is guaranteed to meet or exceed the
quality standards of the leading national brands. If you're not completely
satisfied, your money will be refunded."



If this is the case, a possibility is getting my money refunded and buy the
set again.

We'll see. But I probably would have put this off to the point of no
return. I'm glad you nudged me.



I've called Costco Customer Service in the past, but it is not as easy
nowadays to get thru to them. But it would be a good question to ask them.

Dee Dee


> Boron
 
On 2006-03-16, Boron Elgar <[email protected]> wrote:
> On Thu, 16 Mar 2006 00:50:35 -0500, "Dee Randall"

>>However, since someone was saying about Costco's return policy and it has
>>always been perfect for me -- I am wondering about one of these pans, if it
>>is a defect.

Sounds like. Return 'em, the whole set.

> I'd take it back to Costco. If I remember tonight, I will dig out the
> warranty and see what it says, but if it's lifetime, take it back.

When I researched joining Costco, I made a big issue of their return
policy and questioned them at length. I finally joined based on their
policy, which is: You can return anything, anytime, for any reason. No
questions asked. Naturally, the cleark will ask why the return,
because he has to put something on the paperwork. But, I was assured
even if I just changed my mind about the color, all returns would be
accepted. The only exception to this policy applies to computers and
laptops, which have six month limit. Not computer monitors, just the
computer.

I say: Take it back!!

nb
 
On 2006-03-16, Dee Randall <[email protected]> wrote:

> I'm going to take it back. I measured the line and it is 6-3/4" long around
> a circumference of 19-1/2".

Does the line look like rust? I'm wondering if the pan may have been
stressed or torn or welded. I noticed those overpriced Global knives
will start rusting where the handle is welded to the blade if left
in water too long.

nb
 
On Thu, 16 Mar 2006 16:18:18 -0500, "Dee Randall"
<[email protected]> wrote:

>> I'd take it back to Costco. If I remember tonight, I will dig out the
>> warranty and see what it says, but if it's lifetime, take it back.
>
>> They are very accepting about such things, but I do not know if they
>> will take back just one pan...they might want to exchange the whole
>> lot of them.
>
>
>I'm going to take it back. I measured the line and it is 6-3/4" long around
>a circumference of 19-1/2". I'd better do it now, and I'll let them decide
>what to do. Perhaps they can dig out a pan replacement out of the warehouse
>of others that might have been returned. Hopeful.
>
>
>
>
>> The paperwork does not say the pots cannot be put into the dishwasher.
>> It avoids the topic altogether. Even so, a dishwasher might discolor
>> or scratch a pot, but it cannot damage it structurally.
>
>I scan most of my purchases and scan related sales slips. In this case, I
>did. I looked through and did not see anything about dishwasher washing
>either. One thing I did read, but more associated with my problem.
>
>"Every Kirkland Signature product is guaranteed to meet or exceed the
>quality standards of the leading national brands. If you're not completely
>satisfied, your money will be refunded."

Yes, I just checked here at home and that is exactly what it says. So
go on and take it back.
>
>

>I've called Costco Customer Service in the past, but it is not as easy
>nowadays to get thru to them. But it would be a good question to ask them.

Don't bother, just take it in the next time you shop. I have never,
ever had any problem with their customer service dep't. They seem to
go out of their way to please the customer. It is amazing. In my case
it has paid off for them because I buy everything I can there.

Boron
 
"notbob" <[email protected]> wrote in message
news:[email protected]...
> On 2006-03-16, Dee Randall <[email protected]> wrote:
>
>> I'm going to take it back. I measured the line and it is 6-3/4" long
>> around
>> a circumference of 19-1/2".
>
> Does the line look like rust? I'm wondering if the pan may have been
> stressed or torn or welded. I noticed those overpriced Global knives
> will start rusting where the handle is welded to the blade if left
> in water too long.
>
> nb

This dotted line around the pot has extended from about 3" when it first
started to about 6-3/4" now around the circumference of abt. 19-1/2". It
is mid-line half-way between the top and bottom of the pan. In the dots
there is a teensy bit of rust showing and these dots are slightly pitted.

Here is a picture, but you will really have to scrutinize it to see the
line, once you see it, you can figure out where it is, you can tell what I'm
talking about. I couldn't get it even without a flash to show up without my
camera showing up in the surface of the pan.
http://tinypic.com/rkbog2.jpg

Thanks Boron and nb for your support and advice about me taking it back. I
would've probably just let it go. But not now, my sales slip is sitting on
the table for 'things to do."

Yes, Costo has a fine policy on computers, too. I think I heard instead of 6
months, they raised it to 1 year. Could that be possible -- I don't think
so, but still --
I've been wanting a laptop for myself (a smaller weight one) DH has
confiscated mine -- the devil -- and I priced one at Micro, Inc. at $1,099
(I think that's the name) yesterday; went almost immediately to Costco where
I passed by and saw the same one $799. I won't buy it -- 2 reasons, I want
to search further -- and DH is doing taxes this week! Need I say more!
His mood is accordingly.

Looking again at the picture, the spots are indeed from my water and not
wiped clean well enough, but darned if I don't think these spots look a bit
rusty -- my running water is clear. Usually my spotting is clear. Hmmm.
I'll have to take some pictures tomorrow of my other pans to see if the
spots show up rusty, also.
Dee Dee
 
On Thu 16 Mar 2006 08:10:54p, Thus Spake Zarathustra, or was it Dee Randall?

> http://tinypic.com/rkbog2.jpg

Dee, that's a VERY odd marking. I would most definitely take it back to
Costco, and i would let them replace either the one pot or the whole set.

--
Wayne Boatwright o¿o
____________________

BIOYA
 
"Wayne Boatwright" <wayneboatwright_at_gmail.com> wrote in message
news:[email protected]...
> On Thu 16 Mar 2006 08:10:54p, Thus Spake Zarathustra, or was it Dee
> Randall?
>
>> http://tinypic.com/rkbog2.jpg
>
> Dee, that's a VERY odd marking. I would most definitely take it back to
> Costco, and i would let them replace either the one pot or the whole set.
>
> --
> Wayne Boatwright o¿o
> ____________________
>
> BIOYA

If they give me any flack, I'm going to print out the emails and plop them
down on their desk. No, they won't give me any flack, I know (fingers
crossed). They are always so nice to me, even if I think that they think
I'm making up an excuse -- so far I've not, the truth always is the best
policy; at least for me.

Yes, this is a strange situation/marking. Just can't figure it out. Must
have something to do with the layers.
Thanks, Wayne.
Dee Dee
 
On Thu, 16 Mar 2006 22:10:54 -0500, "Dee Randall" <[email protected]> wrote:

>This dotted line around the pot has extended from about 3" when it first
>started to about 6-3/4" now around the circumference of abt. 19-1/2". It
>is mid-line half-way between the top and bottom of the pan. In the dots
>there is a teensy bit of rust showing and these dots are slightly pitted.
>
>Here is a picture, but you will really have to scrutinize it to see the
>line, once you see it, you can figure out where it is, you can tell what I'm
>talking about. I couldn't get it even without a flash to show up without my
>camera showing up in the surface of the pan.
>http://tinypic.com/rkbog2.jpg


This looks like a weakness in the bond of the materials. I suspect there was contamination
in the manufacturing process when the sides were bonded over the core.

It might be a wide spread enough problem that they are already aware of it, so a call to
customer service might save some effort. If they just refund your money, would that
require returning the entire set? Can they replace just the one pan? I'm sure you can get
answers to your questions with a phone call so you can be prepared when you return the
item(s) to the store.

Good luck.





--
Rick R
[email protected]ult
replace default with com to email
 
On Thu, 16 Mar 2006 22:40:48 -0500, "Dee Randall"
<[email protected]> wrote:

>
>"Wayne Boatwright" <wayneboatwright_at_gmail.com> wrote in message
>news:[email protected]...
>> On Thu 16 Mar 2006 08:10:54p, Thus Spake Zarathustra, or was it Dee
>> Randall?
>>
>>> http://tinypic.com/rkbog2.jpg
>>
>> Dee, that's a VERY odd marking. I would most definitely take it back to
>> Costco, and i would let them replace either the one pot or the whole set.
>>
>> --
>> Wayne Boatwright o¿o
>> ____________________
>>
>> BIOYA
>
>If they give me any flack, I'm going to print out the emails and plop them
>down on their desk. No, they won't give me any flack, I know (fingers
>crossed). They are always so nice to me, even if I think that they think
>I'm making up an excuse -- so far I've not, the truth always is the best
>policy; at least for me.
>
>Yes, this is a strange situation/marking. Just can't figure it out. Must
>have something to do with the layers.


My husband, who was trained many years ago as a welder and knows his
metals, says there are any number of ways if might have happened. He
also says take it back and bets a quarter that Costco will not make a
peep.

Boron
 
"Boron Elgar" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 16 Mar 2006 22:40:48 -0500, "Dee Randall"
> <[email protected]> wrote:
>
>>
>>"Wayne Boatwright" <wayneboatwright_at_gmail.com> wrote in message
>>news:[email protected]...
>>> On Thu 16 Mar 2006 08:10:54p, Thus Spake Zarathustra, or was it Dee
>>> Randall?
>>>
>>>> http://tinypic.com/rkbog2.jpg
>>>
>>> Dee, that's a VERY odd marking. I would most definitely take it back to
>>> Costco, and i would let them replace either the one pot or the whole
>>> set.
>>>
>>> --
>>> Wayne Boatwright o¿o

>>
>>If they give me any flack, I'm going to print out the emails and plop them
>>down on their desk. No, they won't give me any flack, I know (fingers
>>crossed). They are always so nice to me, even if I think that they think
>>I'm making up an excuse -- so far I've not, the truth always is the best
>>policy; at least for me.
>>
>>Yes, this is a strange situation/marking. Just can't figure it out. Must
>>have something to do with the layers.
>
>
> My husband, who was trained many years ago as a welder and knows his
> metals, says there are any number of ways if might have happened. He
> also says take it back and bets a quarter that Costco will not make a
> peep.

> Boron

Hopefully they will not look sullen -- but DH can handle that.
It's would be a hard call to make as to whether to replace the pan or a
whole set. I guess I'd better get that figured out before I stand at the
desk return.

What does your DH say about the odds of happening to all the sets. Now
that's a manufacturing mystery.
Dee Dee
 
On Fri, 17 Mar 2006 11:56:48 -0500, "Dee Randall"
<[email protected]> wrote:

>
>"Boron Elgar" <[email protected]> wrote in message
>news:[email protected]...
>> On Thu, 16 Mar 2006 22:40:48 -0500, "Dee Randall"
>> <[email protected]> wrote:
>>
>>>
>>>"Wayne Boatwright" <wayneboatwright_at_gmail.com> wrote in message
>>>news:[email protected]...
>>>> On Thu 16 Mar 2006 08:10:54p, Thus Spake Zarathustra, or was it Dee
>>>> Randall?
>>>>
>>>>> http://tinypic.com/rkbog2.jpg
>>>>
>>>> Dee, that's a VERY odd marking. I would most definitely take it back to
>>>> Costco, and i would let them replace either the one pot or the whole
>>>> set.
>>>>
>>>> --
>>>> Wayne Boatwright o¿o
>
>>>
>>>If they give me any flack, I'm going to print out the emails and plop them
>>>down on their desk. No, they won't give me any flack, I know (fingers
>>>crossed). They are always so nice to me, even if I think that they think
>>>I'm making up an excuse -- so far I've not, the truth always is the best
>>>policy; at least for me.
>>>
>>>Yes, this is a strange situation/marking. Just can't figure it out. Must
>>>have something to do with the layers.
>>
>>
>> My husband, who was trained many years ago as a welder and knows his
>> metals, says there are any number of ways if might have happened. He
>> also says take it back and bets a quarter that Costco will not make a
>> peep.
>
>> Boron
>
>Hopefully they will not look sullen -- but DH can handle that.
>It's would be a hard call to make as to whether to replace the pan or a
>whole set. I guess I'd better get that figured out before I stand at the
>desk return.

Don't worry about that. If the rest of your pots are fine, why bother
with all unless they offer a full replacement and if the rest of them
develop problems, there is no question they will replace all.
>
>What does your DH say about the odds of happening to all the sets. Now
>that's a manufacturing mystery.
>Dee Dee
>
Boron
>
He thinks it could be something that the pot was next to or rubbed
against, such as cast iron, but that it is hard to tell exactly from
the picture. He said it could also just be a manufacturing flaw.
 

>>
>>What does your DH say about the odds of happening to all the sets. Now
>>that's a manufacturing mystery.
>>Dee Dee
>>
> Boron
>>
> He thinks it could be something that the pot was next to or rubbed
> against, such as cast iron, but that it is hard to tell exactly from
> the picture. He said it could also just be a manufacturing flaw.

It started out about 3" and then has been continually expanding. I have
easy pull-out drawers in my cabinets and all my pots and pans have their
places on top of towels and never hit against each other, nor ever stacked.
I rarely use cast iron and don't keep them in my cabinets. They are down
stairs in the storage room.
Yeah, the picture is not great -- I took several, but all were impossible to
see well.
Thanks, again.
Dee Dee
 
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