On Wed, 19 Sep 2007 17:50:02 +0100, Pete Biggs wrote
(in article <
[email protected]>):
>
> "simonk" <[email protected]> wrote in message
> news:[email protected]...
>> On Wed, 19 Sep 2007 14:17:14 +0100, POHB wrote
>> (in article <[email protected]>):
>>
>>> It seems I've just run foul of the notorious David Hinde AKA
>>> number1bikebits
>>> on ebay.
>>>
>>> I ordered some bits from them 5 weeks ago. After numerous phone calls
>>> and 3
>>> alleged delivery dates I give up in disgust. Waited in today for an
>>> "express delivery", when I called the courier company that was supposedly
>>> being used they had no record of any delivery to my address.
>>>
>>> So I did a web search on the name and there's loads of forum messages
>>> with
>>> similar complaints.
>>> Hope paypal can get my money back quickly.
>>
>> I have, literally hours ago, received a new set of Ultegra wheels from the
>> same. They arrived 2 days after the auction closed, which I was pretty
>> pleased with.
>
> They're one of those companies where the majority of customers get perfectly
> good service (it's not difficult to ship boxes quickly), but a few are left
> out of pocket and receive extreme rudeness when the company makes a mistake.
Having done a bit of googleing, it looks like I've been lucky (phew!)
> I will never use Number1bikebits after reading several very serious
> complaints about them. Nor will I use Ribble again after they treated me in
> the same way.
I bought a bike from Ribble a few years ago - again, no problems, but was
horrified to read some of their customer service stories afterwards, and
relieved when everything worked out OK.
I really should do this googling lark before ordering ...
> You will never get this treatment from Wiggle, Chain
> Reaction, Parker Interntional, Dotbike and many others.
I'm a huge fan of Wiggle, they're utterly reliable IME. I've had good
experiences with Planet-X too, while they're not as slick as the big mail
order operations, they do a great job of managing expectations when things
don't go smoothly.
--
simonk