I spent ages researching my new bike purchase on this and other forums, so thought I'd give something back.
I had an old Reynolds 531 frame bike, but every part of it needed replacing and I really wanted better brakes and handlebar-mounted gears. I use it for commuting, shopping and occasional touring - everything really - in a hilly area.
After a great deal of research, I went for an On-One Pompetamine. Things I love:
The thing I don't like is Planet X customer service (as far as I know they're the sole distributor). I order the bike in early October 2011, and they said it would be ready just after the end of the month. I gave up waiting to hear from them and rang, to be told that the frame hadn't been on the container, and it would be late November. When I again rang up in early December, someone had to go and track down my frame in the warehouse. They also never replied to any emails.
Now I've no wish whatsoever to diss a UK frame-builder, and I liked the retail outlet and people who worked there. Early impressions are also that I really like the bike too (although I suspect I'm untypical in wishing they sold it with mudguards and pedals). But they have to do better than this on customer service.
Would I recommend it? Yes, so far (I've only had it 3 days!), if you're prepared to call them and call them to find out what's happening.
I had an old Reynolds 531 frame bike, but every part of it needed replacing and I really wanted better brakes and handlebar-mounted gears. I use it for commuting, shopping and occasional touring - everything really - in a hilly area.
After a great deal of research, I went for an On-One Pompetamine. Things I love:
- disk brakes (they are SO much better)
- handlebar mounted gears
- a responsive chain (because I never maintained my derailleur gears properly, I always lost power in the chain)
The thing I don't like is Planet X customer service (as far as I know they're the sole distributor). I order the bike in early October 2011, and they said it would be ready just after the end of the month. I gave up waiting to hear from them and rang, to be told that the frame hadn't been on the container, and it would be late November. When I again rang up in early December, someone had to go and track down my frame in the warehouse. They also never replied to any emails.
Now I've no wish whatsoever to diss a UK frame-builder, and I liked the retail outlet and people who worked there. Early impressions are also that I really like the bike too (although I suspect I'm untypical in wishing they sold it with mudguards and pedals). But they have to do better than this on customer service.
Would I recommend it? Yes, so far (I've only had it 3 days!), if you're prepared to call them and call them to find out what's happening.