Online bike shop Problems xxcycle.com

[Tezza]

Hi,
I noticed a reference a couple of weeks ago to the time it took for a delivery from the French online bike shop www.xxcycle.com.
I have been waiting 5 weeks for a HRM. I'm starting to think that I have been dudded. Has anyone else had experience with xxcycle.com and if so, what sort of delivery time did you experience. I have had exceptional service from Parker International (UK) and Probikekit and am very disappointed with xxcycle.
Tezza



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[John Henderson]

"Tezza" wrote:

> I noticed a reference a couple of weeks ago to the time it
> took for a delivery from the French online bike shop
> www.xxcycle.com.
> I have been waiting 5 weeks for a HRM. I'm starting to think
> that I have been dudded. Has anyone else had experience with
> xxcycle.com and if so, what sort of delivery time did you
> experience. I have had exceptional service from Parker
> International (UK) and Probikekit and am very disappointed with
> xxcycle.

Did it ever arrive? If not, did you e-mail them, and get a
satisfactory outcome?

By all accounts, they are a reputable shop. I will want to order
some more stuff from them soon.

John

 

[Tezza]

John Henderson wrote:
> "Tezza" wrote:
> > I noticed a reference a couple of weeks ago to the time it took for a
> > delivery from the French online bike shop www.xxcycle.com. I have
> > been waiting 5 weeks for a HRM. I'm starting to think that I have
> > been dudded. Has anyone else had experience with xxcycle.com and if
> > so, what sort of delivery time did you experience. I have had
> > exceptional service from Parker International (UK) and Probikekit and
> > am very disappointed with xxcycle.
> Did it ever arrive? If not, did you e-mail them, and get a
> satisfactory outcome?
> By all accounts, they are a reputable shop. I will want to order some
> more stuff from them soon.
> John


Hi John, I sent them an e-mail just after Christmas explaining that th
goods had not arrived and truly .... an hour later the Aust Pos
delivery truck turned up at my front door. That made the delivery tim
about 7 weeks. Therefor i did not have to test whether they would hav
sent a replacement item or not. I think that in future i will stick wit
Parker International - I have had some incredibly quick deliveries fro
them (6days from UK on last order!!!) Tezz


-

 

[John Henderson]

"Tezza" wrote:

> Hi John, I sent them an e-mail just after Christmas explaining
> that the goods had not arrived and truly .... an hour later the
> Aust Post delivery truck turned up at my front door. That made
> the delivery time about 7 weeks. Therefor i did not have to
> test whether they would have sent a replacement item or not. I
> think that in future i will stick with Parker International - I
> have had some incredibly quick deliveries from them (6days from
> UK on last order!!!) Tezza

I'm relieved to hear it arrived OK. I do wonder about the postal
delays from France, probably made worse by Xmas mail volumes.

I can't resist XXcycle's great prices on Stronglight and TA
parts, some of which I don't see listed elsewhere.

John