Nancy Young wrote:
> "Julia Altshuler" <[email protected]> wrote
>
>> wanted. Somewhere in there, and it's hard to remember where, the
>> customer interupted me at which point I knew immediately to shut up
>> and let him finish. I smiled at him while he went into this long
>> tirade, the upshot of which was that the boss KNOWS he wants the
>> wine since he orders a case every month, KNOWS his name and that he
>> doesn't have to put up with this, if he has to he'll order somewhere
>> else. I'm making it sound more polite than it was. The man was a
>> jerk. I just stood there and smiled while he bawled me out. When
>> he asked me something that amounted to "can you do that?" I nodded
>> once, and he left.
>
> Heh, what a jerk, and he also likes to think he's the king of you.
> If you really were smiling, you might have been infuriating him more
> that way, I've seen that, too.
>
I was taught years ago (but of course this was telephone customer
service)... if someone gets rude, as in to the point of cussing, ask him to
spell it. "I'm sorry, how do you spell that, sir?" They usually sputter
and run off like the simple minded pricks they are. But I have never run
into this in a face to face situation.
Sounds to me like your boss is protecting his business. He didn't defend
you but he denied this guy was a regular customer. Hmmm. I'd be concerned
about that. I know you like this job but I'd expect my boss to stand up for
me. As for the chickie getting hit on, she's not dealing with it right,
either. She needs to tell the boss she won't take it. But then again, at
her age she might just be flattered by it and telling you she wants to
"hide" when what she really wants is for this guy to seek her out. I sure
hope he's not a serial killer.
IMO, avoid him and if your boss won't stand up and defend you for doing
nothing more than asking for info for a special order, at least make note of
this guys comings and goings into the shop. And happy holidays, Lia!
Jill