Performance Bike customer service sucks.

[Asian Allez]

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You have been connected to Chris Tech.
Chris Tech: what is your question?
darrell cheng: CAT 1 Galibier with pedal combo
darrell cheng: are you familiar with this producT?
darrell cheng:http://www.performancebike.com/shop/profile_combo.cfm?SKU=20264&estore_ID=&subcategory_ID=5245&CFID=40874540&CFTOKEN=32903339# this is the link
darrell cheng: i'm wondering if it comes with cleats
Chris Tech: cleats are included with pedals
darrell cheng: how would i size this?
darrell cheng: i am US 9.5-10
Chris Tech: we have a sizing chart in our Help section:
darrell cheng: i went there
The agent is sending you to http://www.performancebike.com/help/sizing.cfm.
darrell cheng: there are a few brands there
darrell cheng: it does not show the brand of http://www.performancebike.com/shop...egory_ID=5245&CFID=40874540&CFTOKEN=32903339#
darrell cheng: oops
darrell cheng: i mean
darrell cheng: CAT 1
Chris Tech: It is a Performance brand shoe.
darrell cheng: oh
darrell cheng: okay
darrell cheng: how do exchanges work for a different fit
Chris Tech: just fill out the form on the back of the packing list, and mail or ship it to out warehouse
darrell cheng: is there anywhere i can find the width?
Chris Tech: They are a D width
darrell cheng: thank you very much
darrell cheng: why are you so impolite
Chris Tech: I stepped away from the desk...is there anything else I can help you with?
darrell cheng: i meant in general. no there isn't. i love performance bike but maybe your supervisor should really see your manners.
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[cydewaze]

Guess ya had to be there.

 

[gubaguba]

Doesn't seem awful. My last experience was shipping took 12 days from their warehouse in Virginia or Maryland I think to New Jersey. When I questioned them about it they said it was normal time to New Jersey. My responce was "do you realize I could ride my bike there and back in less time and that is a round trip you are only going one way by truck". Haven't bought there since.

 

[shannons dad]

Did you expect an in-depth chat about how nice the weather was? From what I've heard, these people are pushed to answer as many calls as possible to earn their wages. If you want polite, go to your LBS.