Phone orders to Harris - A cautionary Tale



J

Jeff Starr

Guest
I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.


Life is Good!
Jeff
 

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