planet bike's awesome customer service

  • Thread starter rod shaftesbury
  • Start date



On May 12, 9:54 pm, Michael Press <[email protected]> wrote:
> In article
> <[email protected]>,
> Hank Wirtz <[email protected]> wrote:
>
>
>
>
>
> > On May 11, 9:53 am, Michael Press <[email protected]> wrote:
> >> In article
> >> <[email protected]>,
> >> Hank Wirtz <[email protected]> wrote:
> >>> On May 10, 10:59 pm, Michael Press <[email protected]> wrote:
> >>>> In article
> >>>> <[email protected]>,
> >>>> Hank Wirtz <[email protected]> wrote:
> >>>>> On May 8, 10:49 pm, Michael Press <[email protected]> wrote:
> >>>>>> In article <[email protected]>,
> >>>>>> "Jay - BFri Commuter" <[email protected]> wrote:
> >>>>>>> "rod shaftesbury" <[email protected]> wrote in message
> >>>>>>>news:2007050716344016807-upyours@bungholecom...
> >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> >>>>>>>>called them this morning to see if this type of thing is covered under
> >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> >>>>>>>>IVR/voice tree from hell.

>
> >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> >>>>>>>> product is an option, you might want to remember PB's great customer
> >>>>>>>> service when deciding which accessory to buy!

>
> >>>>>>>> To me, it is worth extra money for good service...

>
> >>>>>>>> signed, a happy customer, who is appreciative of good service....

>
> >>>>>>>> thanks

>
> >>>>>>> Since it looks like this thread has morphed into 'good customer service

>
> >>>>>> It did not `morph'. This is the original topic. You are responding
> >>>>>> to the first post in the thread.

>
> >>>>> Unclench, Michael.

>
> >>>> Did you see the anomaly? Do you wish to comment on the substance?
> >>>> No. Play to the cheap seats, and you will always have friends.

>
> >>> I don't think that it's playing to the cheap seats to point out that
> >>> probably 1 in 20 of your posts is to "correct" someone within your
> >>> self-made framework of netiquette. The guy was pointing out that the
> >>> OP was about Planet Bike's CS, not CS in general.

>
> >>> But that's right, you don't read subject lines.

>
> >>> Dork.

>
> >> You speak for the original poster?

>
> > I speak to the exact text of the original post's subject line, "planet
> > bike's awesome customer service."

>
> > But as you've pointed out before, you don't read subject lines.

>
> Read Jay's words again. "Since it looks like this
> thread has morphed into 'good customer service
> experiences', I need to praise Bike Friday."
>
> Observe the use of the past tense, and that he replies
> to the original poster. In fact the thread had not
> (meta)morph(osed), contrary to what you say.
>
> Also note that I did not bring in etiquette either
> implictly or explicitly. Implying that I did is
> misleading.
>
> Playng to the cheap seats is in your tone and style of
> discourse. Your initial post is an injunction. We have
> not contract where I allow you to issue injunctions to
> me. Use of coarse language is an explicit part of your
> style, in this case an attempt (successful) to call
> down derision.
>


"Unclench" is coarse language?? It might have referred to your jaw,
not your a**, you know.
 
In article
<[email protected]>,
Ozark Bicycle <[email protected]> wrote:

> On May 12, 9:54 pm, Michael Press <[email protected]> wrote:
> > In article
> > <[email protected]>,
> > Hank Wirtz <[email protected]> wrote:
> >
> >
> >
> >
> >
> > > On May 11, 9:53 am, Michael Press <[email protected]> wrote:
> > >> In article
> > >> <[email protected]>,
> > >> Hank Wirtz <[email protected]> wrote:
> > >>> On May 10, 10:59 pm, Michael Press <[email protected]> wrote:
> > >>>> In article
> > >>>> <[email protected]>,
> > >>>> Hank Wirtz <[email protected]> wrote:
> > >>>>> On May 8, 10:49 pm, Michael Press <[email protected]> wrote:
> > >>>>>> In article <[email protected]>,
> > >>>>>> "Jay - BFri Commuter" <[email protected]> wrote:
> > >>>>>>> "rod shaftesbury" <[email protected]> wrote in message
> > >>>>>>>news:2007050716344016807-upyours@bungholecom...
> > >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> > >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > >>>>>>>>called them this morning to see if this type of thing is covered under
> > >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> > >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> > >>>>>>>>IVR/voice tree from hell.

> >
> > >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> > >>>>>>>> product is an option, you might want to remember PB's great customer
> > >>>>>>>> service when deciding which accessory to buy!

> >
> > >>>>>>>> To me, it is worth extra money for good service...

> >
> > >>>>>>>> signed, a happy customer, who is appreciative of good service....

> >
> > >>>>>>>> thanks

> >
> > >>>>>>> Since it looks like this thread has morphed into 'good customer service

> >
> > >>>>>> It did not `morph'. This is the original topic. You are responding
> > >>>>>> to the first post in the thread.

> >
> > >>>>> Unclench, Michael.

> >
> > >>>> Did you see the anomaly? Do you wish to comment on the substance?
> > >>>> No. Play to the cheap seats, and you will always have friends.

> >
> > >>> I don't think that it's playing to the cheap seats to point out that
> > >>> probably 1 in 20 of your posts is to "correct" someone within your
> > >>> self-made framework of netiquette. The guy was pointing out that the
> > >>> OP was about Planet Bike's CS, not CS in general.

> >
> > >>> But that's right, you don't read subject lines.

> >
> > >>> Dork.

> >
> > >> You speak for the original poster?

> >
> > > I speak to the exact text of the original post's subject line, "planet
> > > bike's awesome customer service."

> >
> > > But as you've pointed out before, you don't read subject lines.

> >
> > Read Jay's words again. "Since it looks like this
> > thread has morphed into 'good customer service
> > experiences', I need to praise Bike Friday."
> >
> > Observe the use of the past tense, and that he replies
> > to the original poster. In fact the thread had not
> > (meta)morph(osed), contrary to what you say.
> >
> > Also note that I did not bring in etiquette either
> > implictly or explicitly. Implying that I did is
> > misleading.
> >
> > Playng to the cheap seats is in your tone and style of
> > discourse. Your initial post is an injunction. We have
> > not contract where I allow you to issue injunctions to
> > me. Use of coarse language is an explicit part of your
> > style, in this case an attempt (successful) to call
> > down derision.
> >

>
> "Unclench" is coarse language?? It might have referred to your jaw,
> not your a**, you know.


Hank has answered that one.

--
Michael Press
 
On May 13, 3:22 pm, Michael Press <[email protected]> wrote:
> In article
> <[email protected]>,
> Ozark Bicycle <[email protected]> wrote:
>
>
>
> > On May 12, 9:54 pm, Michael Press <[email protected]> wrote:
> > > In article
> > > <[email protected]>,
> > > Hank Wirtz <[email protected]> wrote:

>
> > > > On May 11, 9:53 am, Michael Press <[email protected]> wrote:
> > > >> In article
> > > >> <[email protected]>,
> > > >> Hank Wirtz <[email protected]> wrote:
> > > >>> On May 10, 10:59 pm, Michael Press <[email protected]> wrote:
> > > >>>> In article
> > > >>>> <[email protected]>,
> > > >>>> Hank Wirtz <[email protected]> wrote:
> > > >>>>> On May 8, 10:49 pm, Michael Press <[email protected]> wrote:
> > > >>>>>> In article <[email protected]>,
> > > >>>>>> "Jay - BFri Commuter" <[email protected]> wrote:
> > > >>>>>>> "rod shaftesbury" <[email protected]> wrote in message
> > > >>>>>>>news:2007050716344016807-upyours@bungholecom...
> > > >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> > > >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > >>>>>>>>called them this morning to see if this type of thing is covered under
> > > >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> > > >>>>>>>>IVR/voice tree from hell.

>
> > > >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> > > >>>>>>>> product is an option, you might want to remember PB's great customer
> > > >>>>>>>> service when deciding which accessory to buy!

>
> > > >>>>>>>> To me, it is worth extra money for good service...

>
> > > >>>>>>>> signed, a happy customer, who is appreciative of good service....

>
> > > >>>>>>>> thanks

>
> > > >>>>>>> Since it looks like this thread has morphed into 'good customer service

>
> > > >>>>>> It did not `morph'. This is the original topic. You are responding
> > > >>>>>> to the first post in the thread.

>
> > > >>>>> Unclench, Michael.

>
> > > >>>> Did you see the anomaly? Do you wish to comment on the substance?
> > > >>>> No. Play to the cheap seats, and you will always have friends.

>
> > > >>> I don't think that it's playing to the cheap seats to point out that
> > > >>> probably 1 in 20 of your posts is to "correct" someone within your
> > > >>> self-made framework of netiquette. The guy was pointing out that the
> > > >>> OP was about Planet Bike's CS, not CS in general.

>
> > > >>> But that's right, you don't read subject lines.

>
> > > >>> Dork.

>
> > > >> You speak for the original poster?

>
> > > > I speak to the exact text of the original post's subject line, "planet
> > > > bike's awesome customer service."

>
> > > > But as you've pointed out before, you don't read subject lines.

>
> > > Read Jay's words again. "Since it looks like this
> > > thread has morphed into 'good customer service
> > > experiences', I need to praise Bike Friday."

>
> > > Observe the use of the past tense, and that he replies
> > > to the original poster. In fact the thread had not
> > > (meta)morph(osed), contrary to what you say.

>
> > > Also note that I did not bring in etiquette either
> > > implictly or explicitly. Implying that I did is
> > > misleading.

>
> > > Playng to the cheap seats is in your tone and style of
> > > discourse. Your initial post is an injunction. We have
> > > not contract where I allow you to issue injunctions to
> > > me. Use of coarse language is an explicit part of your
> > > style, in this case an attempt (successful) to call
> > > down derision.

>
> > "Unclench" is coarse language?? It might have referred to your jaw,
> > not your a**, you know.

>
> Hank has answered that one.



Yup. I used the term not out of vulgarity, but technically, as a
description of your neurosis.