K
Ken Hall
Guest
I'm not an runner or an athlete, but my frustration compels me to explain my experiences with Polar,
the heart rate monitor people.
About five years ago I bought one of their wrist monitors. It would not work if the monitor was
more than about 1 foot away from the transmitter. They agreed this wasn't right and kept having me
send it in for repair. I sent both units back three times. The first two times they returned the
same parts I sent (I had marked them so I'd know). Each time they said they'd checked it and make
any needed repairs. As I recall the turn around was about two weeks. Finally I asked to speak to a
manager and this guy acted very interested and concerned about my experience getting it fixed. He
said to send it directly to him and he would make sure I got a brand new one and other gifts for
my trouble.
When it hadn't come back in a week I started calling him. He was never in, and didn't return my
calls. After about a month I finally got him and he said he'd take care of it that day. About 2
weeks later I got my original units back -- still not working. I guess they were the "gifts" because
there weren't any others. I threw it away.
Thinking things might have improved in the last 5 years I bought another one a couple of weeks ago.
The first thing I realized was the chest strap wasn't long enough. I don't have a particularly large
chest. I'm 6'1" and weigh 175. I remembered I'd to order a long one for the first watch. I had kept
it and I managed to find it, but they'd made a design change, so I had to order another at about $10
and wait for it to arrive. Note: This makes their gadget cost $10 more than you expected it to cost.
Now that I have the strap I find a problem with initial linkup between the monitor and the
transmitter. It takes about 5 minutes of fussing with it to get a linkup. (Yes, I wet it
thoroughly.) Also, for the first few minutes after linkup it drops out occasionally. After that it
seems to stay on and has a good transmit distance. I called today to ask about the problems. They
have a long phone que. After about 10 minutes they dropped me off the line. Later I called again and
this time, after a 30 minute wait, someone came on the line who insisted on finding reasons why
nothing was wrong with my unit -- reasons that didn't make sense. She said I needed to use K-Y jelly
to make it work. The first unit I had didn't require K-Y jelly to make contact/get the right heart
rate, and their booklet doesn't say anything about K-Y jelly.
At this point I gave up.
End of report.
Ken
the heart rate monitor people.
About five years ago I bought one of their wrist monitors. It would not work if the monitor was
more than about 1 foot away from the transmitter. They agreed this wasn't right and kept having me
send it in for repair. I sent both units back three times. The first two times they returned the
same parts I sent (I had marked them so I'd know). Each time they said they'd checked it and make
any needed repairs. As I recall the turn around was about two weeks. Finally I asked to speak to a
manager and this guy acted very interested and concerned about my experience getting it fixed. He
said to send it directly to him and he would make sure I got a brand new one and other gifts for
my trouble.
When it hadn't come back in a week I started calling him. He was never in, and didn't return my
calls. After about a month I finally got him and he said he'd take care of it that day. About 2
weeks later I got my original units back -- still not working. I guess they were the "gifts" because
there weren't any others. I threw it away.
Thinking things might have improved in the last 5 years I bought another one a couple of weeks ago.
The first thing I realized was the chest strap wasn't long enough. I don't have a particularly large
chest. I'm 6'1" and weigh 175. I remembered I'd to order a long one for the first watch. I had kept
it and I managed to find it, but they'd made a design change, so I had to order another at about $10
and wait for it to arrive. Note: This makes their gadget cost $10 more than you expected it to cost.
Now that I have the strap I find a problem with initial linkup between the monitor and the
transmitter. It takes about 5 minutes of fussing with it to get a linkup. (Yes, I wet it
thoroughly.) Also, for the first few minutes after linkup it drops out occasionally. After that it
seems to stay on and has a good transmit distance. I called today to ask about the problems. They
have a long phone que. After about 10 minutes they dropped me off the line. Later I called again and
this time, after a 30 minute wait, someone came on the line who insisted on finding reasons why
nothing was wrong with my unit -- reasons that didn't make sense. She said I needed to use K-Y jelly
to make it work. The first unit I had didn't require K-Y jelly to make contact/get the right heart
rate, and their booklet doesn't say anything about K-Y jelly.
At this point I gave up.
End of report.
Ken