I also have a Dell/XP computer and had a similar problem. I'm pasting the message that I received
from Polar to fix this problem, which did eventually work. Note that you must uninstall all Polar
Performance software, including the USB interface drivers and disconnect the USB IR device before
reinstalling the software.
If you do a search on Polar's site, you'll find a simple application called USB uninstall. Run the
normal Windows uninstaller first, and then run the Polar USB uninstaller. Install the Polar
Performance software from the CD, install the software update mentioned below, and then connect your
USB IR reader. Do the install logged in as Administrator.
The USB drivers are still flaky, and there are times when I have to unplug/plug in the USB IR reader
to make everything work correctly. All in all, their WinXP implementation is cludgy, but workable.
Don
FROM POLAR:
Dear Mr. Vescio,
The drivers for the USB connected interface are installed when installing/updating the software
version PPP SW 3.02.007 or later. You will find the software updates at the following URL:
http://www.polar.fi/support
Please note: When updating or installing the software the Polar IR Interface must NOT be connected
into the computer's USB port. Installing differently will cause problems.
After updating process you can connect the interface. By default the USB Interface Auto Check
function is on i.e. if the Polar IR Interface for USB port is connected the software detects it
automatically and uses it in IR communication.
Connect the interface and press the HR monitor button on the toolbar of PPP SW 3.0 to see if the
yellow led in the interface flashes. If not check that the interface is connected properly. You can
try the communication if the interface does not flash; only the led may be defective. Also the IR
element may be broken although the led flashes.
Possible things for malfunctioning
The USB interface with the drivers must be installed with the instruction In the user's manual of
the interface. The most important thing is to have the interface NOT connected into the USB port
when installing/updating the software for the first time that the USB drivers are not installed. If
the interface/drivers are not installed with the manual instruction remove the USB drivers using
the attached program. Then disconnect the interface from the port. To install the drivers again run
the update file for the version PPP SW 3.02.007 or later. You must have administrator rights to
install drivers to the operating system. It is possible to install the software with user rights
but USB drivers are not installed. The software gives the error message that installation is not
successful although it is only the USB driver installation which is not complete. Installing
without administrator rights may cause problems later when installing the USB drivers with
administrator rights.
"Rick Roof" <
[email protected]> wrote in message
news:[email protected]...
> Just got a interface to download workouts to my computer. I cant get the interface to work. I have
> a new dell computer with XP on it and a polar
710
> with IR interface. I plug in the interface and the computer says found
new
> hardware but it wont work. I have the polar software installed and I put the monitor in connection
> mode and click on connect on the computer but nothing happens. Any solutions? Thanks for the help.
>
> Rick