polar IR interface

Discussion in 'Road Cycling' started by Rick Roof, Jan 23, 2003.

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  1. Rick Roof

    Rick Roof Guest

    Just got a interface to download workouts to my computer. I cant get the interface to work. I have a
    new dell computer with XP on it and a polar 710 with IR interface. I plug in the interface and the
    computer says found new hardware but it wont work. I have the polar software installed and I put the
    monitor in connection mode and click on connect on the computer but nothing happens. Any solutions?
    Thanks for the help.

    Rick
     
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  2. Mark

    Mark Guest

    Not sure this is the forum for this discussion but here is the answer I got from Polar: Dear Sir,

    Our USB driver developers have examined the issue intensively and now the reason for the problem is
    found. One USB controller type on the computer's motherboard (Open Host Controller Interface) is not
    compatible with Polar IR Interface for USB port on Windows XP Home/Professional operating system.
    The USB port handling for this type of the controller is changed on Windows XP. On the other
    supported operating systems the Polar IR Interface will work properly also with above mentioned USB
    controller circuits. Referring to your computer's system information it have that kind of
    motherboard circuit.

    To solve the issue changes inside the Interface is needed. Unfortunately this will take several
    months. The estimation is four moths i.e. we will have modified Interfaces in the end of March 2003.

    To enable the IR communication with your Polar HR monitor we will change your USB connected
    Interface to the Polar IR Interface for serial port. The another choice is to wait until we have the
    modified Interface and then change your Interface to the new one.

    For further actions please contact your local distributor. You will find the contact information at
    our web site in the Ask pages.

    We regret the inconvenience caused by this issue.

    Sincerely,

    Petri Tsokkinen

    Technical Support Consultant Polar Electro Oy Finland

    --
    mark Outside a dog, a book is a man's best friend. Inside a dog it is too dark to read - Groucho
    Marx xes out for mail "Rick Roof" <[email protected]> wrote in message
    news:[email protected]...
    > Just got a interface to download workouts to my computer. I cant get the interface to work. I have
    > a new dell computer with XP on it and a polar
    710
    > with IR interface. I plug in the interface and the computer says found
    new
    > hardware but it wont work. I have the polar software installed and I put the monitor in connection
    > mode and click on connect on the computer but nothing happens. Any solutions? Thanks for the help.
    >
    > Rick
     
  3. Don Vescio

    Don Vescio Guest

    I also have a Dell/XP computer and had a similar problem. I'm pasting the message that I received
    from Polar to fix this problem, which did eventually work. Note that you must uninstall all Polar
    Performance software, including the USB interface drivers and disconnect the USB IR device before
    reinstalling the software.

    If you do a search on Polar's site, you'll find a simple application called USB uninstall. Run the
    normal Windows uninstaller first, and then run the Polar USB uninstaller. Install the Polar
    Performance software from the CD, install the software update mentioned below, and then connect your
    USB IR reader. Do the install logged in as Administrator.

    The USB drivers are still flaky, and there are times when I have to unplug/plug in the USB IR reader
    to make everything work correctly. All in all, their WinXP implementation is cludgy, but workable.

    Don

    FROM POLAR:

    Dear Mr. Vescio,

    The drivers for the USB connected interface are installed when installing/updating the software
    version PPP SW 3.02.007 or later. You will find the software updates at the following URL:
    http://www.polar.fi/support

    Please note: When updating or installing the software the Polar IR Interface must NOT be connected
    into the computer's USB port. Installing differently will cause problems.

    After updating process you can connect the interface. By default the USB Interface Auto Check
    function is on i.e. if the Polar IR Interface for USB port is connected the software detects it
    automatically and uses it in IR communication.

    Connect the interface and press the HR monitor button on the toolbar of PPP SW 3.0 to see if the
    yellow led in the interface flashes. If not check that the interface is connected properly. You can
    try the communication if the interface does not flash; only the led may be defective. Also the IR
    element may be broken although the led flashes.

    Possible things for malfunctioning

    The USB interface with the drivers must be installed with the instruction In the user's manual of
    the interface. The most important thing is to have the interface NOT connected into the USB port
    when installing/updating the software for the first time that the USB drivers are not installed. If
    the interface/drivers are not installed with the manual instruction remove the USB drivers using
    the attached program. Then disconnect the interface from the port. To install the drivers again run
    the update file for the version PPP SW 3.02.007 or later. You must have administrator rights to
    install drivers to the operating system. It is possible to install the software with user rights
    but USB drivers are not installed. The software gives the error message that installation is not
    successful although it is only the USB driver installation which is not complete. Installing
    without administrator rights may cause problems later when installing the USB drivers with
    administrator rights.


    "Rick Roof" <[email protected]> wrote in message news:[email protected]...
    > Just got a interface to download workouts to my computer. I cant get the interface to work. I have
    > a new dell computer with XP on it and a polar
    710
    > with IR interface. I plug in the interface and the computer says found
    new
    > hardware but it wont work. I have the polar software installed and I put the monitor in connection
    > mode and click on connect on the computer but nothing happens. Any solutions? Thanks for the help.
    >
    > Rick
     
  4. Rlirwin

    Rlirwin Guest

    Didn't say if you had a notebook or desktop. I have been thinking about getting a 710 and had
    similar queations. I talked to the Polar rep at a race recently who also had a dell/xp laptop. He
    said that he was able to get it to work directly with the built-in infrared port. I know Polar says
    it won't work, but it might be worth a try.
     
  5. Nimrod

    Nimrod New Member

    Joined:
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    I've tried all of this and I've tried on an other computer with XP...but IR don't work. The installation seems good but nothing appened. I'll tried on Windows 2000 and if still don't work, return it to the shop.
    I"M VERY DISAPOINTED BY THIS PRODUCT...375 € for that...****!



     
  6. Warren

    Warren Guest

    In article <[email protected]>, Nimrod <[email protected]> wrote:

    > Don Vescio wrote:
    > >...I plug in the interface and the computer says found new
    > > > hardware but it wont work. I have the polar software installed and I put the monitor in
    > > > connection mode and click on connect on the computer but nothing happens. Any solutions?
    > > > Thanks for the help.
    > > >
    > > > Rick
    >
    > I've tried all of this and I've tried on an other computer with XP...but IR don't work. The
    > installation seems good but nothing appened. I'll tried on Windows 2000 and if still don't work,
    > return it to the shop. I"M VERY DISAPOINTED BY THIS PRODUCT...375 € for that...****!

    You need to have the interface plugged into your computer before you power up/boot/start the
    computer. I use a Belkin serial adapter plugged into the serial port on my laptop. The (serial) IR
    interface is plugged into the Belkin adapter.

    -WG
     
  7. Nick Burns

    Nick Burns Guest

    "warren" <[email protected]> wrote in message news:020820030758294574%[email protected]...
    > In article <[email protected]>, Nimrod <[email protected]> wrote:
    >
    > > Don Vescio wrote:
    > > >...I plug in the interface and the computer says found new
    > > > > hardware but it wont work. I have the polar software installed and
    I
    > > > > put the monitor in connection mode and click on connect on the computer but nothing
    > > > > happens. Any solutions? Thanks for the help.
    > > > >
    > > > > Rick
    > >
    > > I've tried all of this and I've tried on an other computer with XP...but IR don't work. The
    > > installation seems good but nothing appened. I'll tried on Windows 2000 and if still don't work,
    > > return it to the shop. I"M VERY DISAPOINTED BY THIS PRODUCT...375 ? for that...****!
    >
    >
    > You need to have the interface plugged into your computer before you power up/boot/start the
    > computer. I use a Belkin serial adapter plugged into the serial port on my laptop. The (serial) IR
    > interface is plugged into the Belkin adapter.
    >
    > -WG

    Not the USB version. Even the serial port version can be configured afterwards if you know how to
    assign the port manually.

    In every instance I have heard this problem, the user was not getting a good clear path between the
    IR ports and was prompting the download with the watch rather than the PC software. Once you set the
    watch in the download mode, the PC instructs the watch for the rest of the process. In this case, I
    am guessing that he is using the USB version but did not patch the software. The S710 was shipping
    with a version of the software that would not work with the USB version *out of the box*.

    Install the software, then get the latest patch from www.polar.fi . You can access the support site
    within the POlar software under the help menu. Go to the Polar software and launch it. Go to the
    "help" menue and choose "product support". Follow it to the most recent patch and make sure it
    includes the USB patch. This link may get you there faster (but may be dependant on a cookie with my
    own login, give it a try):

    http://support.polar.fi/PKBSupport.nsf/ALLDOCS/42256C2B001E0F6A42256B27003FE A5F?OpenDocument

    Send me an email if you want more help.

    [email protected]
     
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