Damn.. you had the same problem I had. I think I should start looking for the serial device.
Thanks so much for the post.
Scott
"mark" <
[email protected]> wrote in message
news:[email protected]...
> Hmmm, I think it was me that posted about the new software easing their compatibility problems.
>
> Anyway, here is the exchange with Polar that I had to help them narrow
down
> my problems. I am not sure exactly what, in the very extensive summary report, they looked at but
> they reported incompatiblitiy with XP USB implementation. Don't know if that was hardware (i.e.
> motherboard) or software (i.e. XP itself or just USB driver). Whatever it was they were very
> clear that
their
> software would not support USB on my Hewlitt Packard.
>
> >>Dear Sir,
> I can not send you the file you requested because your .013 update locks
up
> my system at the point that it tries to copy the file PolarUSB.sys to my
> c:windows\system32\drivers directory. I have attached the system info
file
> as it stands before the lock up.
>
> mark ----- Original Message ----- From: "Helpdesk" <
[email protected]> To: "mark"
> <
[email protected]> Sent: Monday, November 25, 2002 8:03 AM Subject: Re: S710, IR Interface and
> Windows XP
>
>
> >
> >
> > Dear Sir,
> >
> > Thank you for your email. I am sorry to hear that you have trouble with
> Polar
> > products. Could you provide us the system information of your PC? It
would
> help
> > us to assist you further.
> >
> >
> > Connect the Polar IR Interface into the computer's USB port. Select Start - Programs -
> > Accessories - System Tools - System
Information.
> > Then select the System Summary row. Select File - Export to save the whole system information in
> > .txt mode. Email the file as an attachment to us.
> >
> > I am sorry for any inconvenience this problem has caused you.
> >
> > Best Regards,
> >
> >
> > Petri Tsokkinen
> >
> > Technical Support Consultant Polar Electro Oy Finland
>
>
> --
> mark Outside a dog, a book is a man's best friend. Inside a dog it is too dark to read - Groucho
> Marx xes out for mail "Scott Lindner" <
[email protected]> wrote in message
>
news:[email protected]...
> > Yeah.. that's probably the case. I thought someone posted that it will definitely work with any
> > hardware with their latest software. I must
have
> > misinterpreted it.
> >
> > I'm going to ask Polar if any IR device will work or if it has to be the Polar IR device. I hate
> > serial devices. I'd much rather stick with USB
> if
> > I can. I'll post back anything new I learn.
> >
> > BUT.. I appreciate knowing that the serial device will solve my problem
if
> I
> > can't get anything else to work. Thanks for helping.
> >
> > BTW... what hardware did you have the problems on?
> >
> > Scott
> >
> >
> >
> > "mark" <
[email protected]> wrote in message
news:[email protected]...
> > > It sounds like you are going to come to the same conclusion that I
came
> to
> > > earlier: buy the serial connection IR and give away/sell the USB IR to someone
> with
> > a
> > > different/more compatible computer.
> > >
> > > I have no complaints, not one, about the Serial interface. It is
plenty
> > > fast enough works like a charm.
> > >
> > > Good luck.
> > >
> > > --
> > > mark Outside a dog, a book is a man's best friend. Inside a dog it is too dark to read -
> > > Groucho Marx xes out for mail "Scott Lindner" <
[email protected]> wrote in message
> > >
news[email protected]...
> > > > Thanks for the link Mark. I have also been exchanging emails with
> Polar
> > > > Tech Support. They gave me the same line and suggestion.
> > > >
> > > > I suspect the problem is greater than the norm in my situation. I
> have
> > > done
> > > > everything perfectly and cleanly and it still does not work. For
your
> > > FYI,
> > > > I've included the email exchange between me and Polar to this point.
> So
> > > you
> > > > can see how careful I've been in trying to isolate the problem and
the
> > > > extreme measures I've taken to make sure I'm not doing anything
> stupid.
> > > If
> > > > you find a hole in my method and can think of an alternate approach
> > please
> > > > let me know so I can try it.
> > > >
> > > > Cheers, Scott
> > > >
> > > > ****************************************************
> > > > Email exchange with Polar...
> > > >
> > > >
> > > > I followed your instructions and still am having troubles with my
USB
> IR
> > > > device. I've attached my system information as your email
describes.
> > > >
> > > > Here's the detailed information of what I did and the problems I
had.
> > > > 1. I reinstalled the operating system to be sure everything was
> > completely
> > > > clean.
> > > > 2. I applied all updates, patches, latest drivers, etc. for the
> system.
> > > > 3. I installed the PPP SW I received with my Polar HRM. I believe
the
> > > > version is 3.0 and rebooted.
> > > > 4. I downloaded the 4.00.025 version of PPP from your website using
> the
> > > URL
> > > > provided in your email.
> > > > 5. I installed the 4.0 version of the PPP software and rebooted.
> > > > 6. I connected the Polar USB IR device for the first time and
followed
> > the
> > > > recommended option for installing the driver.
> > > > 7. The installation hung when copying the files to install the
driver.
> > I
> > > > let it go for about ten minutes. I then unplugged the Polar USB IR
> > device
> > > > and the installation immediately completed.
> > > > 8. I rebooted the computer.
> > > > 9. I plugged in the USB IR device and checked the Hardware Devices
and
> > it
> > > > showed the Polar USB device installed and there was no exclamation
> mark
> > > near
> > > > it.
> > > > 10. I rebooted the machine leaving the Polar USB IR device
connected.
> > > The
> > > > computer hung during the Windows XP started up. I let it go for a
> > couple
> > > of
> > > > minutes but it did not start. I unplugged the Polar USB IR device
and
> > the
> > > > OS immediately continued and gave me the login screen.
> > > > 11. I reconnected the Polar USB IR device and started the PPP
> software.
> > > It
> > > > would not connect to the Polar USB IR device.
> > > >
> > > > I hope this detailed information will help you assist me with this.
I
> > > know
> > > > the Polar USB IR device works. I have used it for a long time on
> > another
> > > > computer. I can still use it on that computer and it works just
fine.
> > I
> > > > want to retire that computer as it is very old.
> > > >
> > > > Thank you for any assistance you can provide.
> > > >
> > > > Cheers, Scott Lindner
> > > >
> > > >
> > > >
> > > > ---
[email protected] wrote:
> > > > >
> > > > >
> > > > > Dear Mr. Lindner,
> > > > >
> > > > > Thank you for your email. We apologize for the delay in responding to your message.
> > > > >
> > > > > If you are using Polar IR Interface for USB port you need to have the PPP SW
> > > > > 3.02.007 or later in your computer. The drivers for the Polar IR Interface for USB port
> > > > > are installed when installing the Polar Precision Performance software version
> > > > > 3.02.007 or later or running the update file for the version 3.02.007 or later. You
> > > > > can check the version by selecting Help - About. However, it is recommended to use
> > > > > always the latest software version. You can find the update file on the following
> > > > > link:
> > > > >
> > > >
> > >
> >
>
http://support.polar.fi/PKBSupport.nsf/Software/PKBSupport.nsf/ALLDOCS/42256C2B001E0F6A42256B27003F-
EA5F?OpenDocument
> > > > >
> > > > >
> > > > >
> > > > > NOTE!! When updating or installing the software the Polar IR Interface must NOT be
> > > > > connected to the computer's USB port.
> > > > >
> > > > > After the installation/updating process you can connect the interface. The USB Interface
> > > > > Auto Check function is on by default i.e. if the Polar IR Interface for USB port is
> > > > > connected the software detects it automatically and uses in IR communication.
> > > > >
> > > > > Normal functioning
> > > > >
> > > > > When clicking the HR Monitor Connection button on the toolbar the yellow light inside
> > > > > the Interface should start flashing. Although the light does not flash you can try the
> > > > > communication with the HR monitor; only the led in the Interface may be defective. The
> > > > > IR Communication box is displayed on the computer's screen. On the HR monitor display
> > > > > the Infrared COM text and percentages are shown.
> > > > >
> > > > >
> > > > > Checking the Polar USB drivers
> > > > >
> > > > > You can check in the Windows Device Manager that the drivers are installed properly.
> > > > > Connect the Interface into the USB port and open the Windows Device Manager
> > > > > e.g. by pressing the Windows key down and then pressing the Pause/Break key. Check that
> > > > > PolarUSB Interface is displayed. Then select Polar USB Interface, right-click and
> > > > > select Properties from the shortcut menu. Check that there is text "This device is
> > > > > working properly" in the Device Status pane on the General page.
> > > > >
> > > > > NOTE!! Any signs e.g. an exclamation mark should not exist in front of the Polar USB
> > > > > Interface text.
> > > > >
> > > > > (Embedded image moved to file: pic07510.pcx)
> > > > >
> > > > >
> > > > > Troubleshooting
> > > > >
> > > > > INSTALLATION RELATED ISSUES The Polar IR Interface for USB port should be installed with
> > > > > the instruction in the user manual of the Interface. The most important thing is NOT to
> > > > > have the Interface connected into the USB port when installing/updating the software for
> > > > > the first time to the version that installs the Polar USB drivers i.e. to the version
> > > > > 3.02.007 or later. If the Interface is connected but the Polar USB drivers do not exist in
> > > > > the computer it is necessary to remove the drivers by using Polar USB Remover Tool. You
> > > > > find the detailed instruction and the tool from the page (Document link: Database 'Polar
> > > > > Knowledgebase 2003', View 'Published\By Product and Type', Document 'How to remove
> > > > > incorrectly installed drivers of Polar IR Interface for USB port')How to remove
> > > > > incorrectly installed drivers of Polar IR Interface for USB port. On Windows 2000 or
> > > > > Windows XP operating systems, the user must have been logged in with administrator rights
> > > > > to install Polar USB drivers to the system. You can install the Polar Precision
> > > > > Performance software with user rights, but the Polar USB drivers will not be installed.
> > > > > When installing/updating the software version 3.02.007 or later without administrator
> > > > > rights to computer's running Windows 2000 or Windows XP the error message "Installation
> > > > > failed" is displayed. However, the software is installed properly and it works without
> > > > > problems, only Polar USB drivers installation has failed. Installing without administrator
> > > > > rights may cause problems later when installing the Polar USB drivers. HARDWARE RELATED
> > > > > ISSUES If the yellow light inside the Interface is not flashing, check that it is
> > > > > connected properly to the USB port. If it is possible, try the communication with another
> > > > > interface unit to ensure that the Interface is not defective. Check that the USB port is
> > > > > not broken, and it is not disabled on computer's BIOS. If the computer has several USB
> > > > > ports try another one. For example, try another port if everything seems to work properly
> > > > > but no data is transferred. Unplugging and then reconnecting the Interface into the USB
> > > > > port may enable the IR communication. If the communication begins to work after
> > > > > replugging, the Interface is defective. In that case, please contact your local
> > > > > distributor to change the Interface. You can find the distributor information from Polar
> > > > > Web site. However, you can use the Interface by unplugging and then replugging it after
> > > > > starting the computer. Although the operating system should handle the devices installed
> > > > > on the same IRQ line, sometimes problems may occur after installing a new device e.g. a
> > > > > modem or a network card. The IRQ lines can be checked on the Device Manager. If the USB
> > > > > port stops working after installing a new device, remove the installation and then
> > > > > reinstall the device. Normally it will be installed on another IRQ line as in the previous
> > > > > installation and the USB port is not interfered by this device. If you have a lot of USB
> > > > > devices installed to your computer they may interfere with the functioning of each other
> > > > > e.g. Polar IR Interface. The USB version for Polar IR Interface should be 1.1. or later.
> > > > > The USB version in the computer can be checked from the computer's manual, for example.
> > > > > However, most of the computers are using the USB version 1.1. or later. The computer is
> > > > > too slow for Polar IR Interface for USB port. The minimum is Pentium 200 MHz. OPERATING
> > > > > SYSTEM RELATED ISSUES Updating the operating system may fix also data transmission
> > > > > problems via computer's USB port. Note that any device e.g. Polar IR Interface should not
> > > > > be connected to the USB port while updating the operating system. Sometimes updating the
> > > > > operating system may also cause problems. If the data transmission is stopped after
> > > > > updating the OS, you can try if resuming the OS to the previously existing installation
> > > > > reverts the data transmission. The operating system may be "aged". Especially Windows
> > > > > 95 / Windows 98 and Windows Me may become "aged" after a long time use (2-5 years). The
> > > > > possible reason for this is that installing several programs mix different files in
> > > > > the OS (e.g. .dll files) so that the system functions in an irregular manor
> > > > > e.g. crashes without any sensible reason. Updating the most important system files e.g.
> > > > > by installing the latest version of the Microsoft Internet Explorer may help.
> > > > > However, reinstalling the whole system is the most effective way to stabilize the
> > > > > system.
> > > > >
> > > > >
> > > > > Removing and reinstalling the Polar USB drivers
> > > > >
> > > > > 1. Connect the Polar IR Interface for USB port to the computer's USB port.
> > > > > 2. Open the Windows Device Manager and select Polar USB Interface.
> > > > > 3. Click the Remove button. The operating system removes the drivers.
> > > > > 4. Unplug the connector from the USB port and after a while connect it again. The
> > > > > operating system reinstalls the drivers.
> > > > > 5. Try the IR communication.
> > > > >
> > > > > If the communication does not work run the update file for the version PPP SW
> > > > > 3.02.007 or later to install the drivers. The drivers can be installed also by running the
> > > > > usbsetup.exe file in the ...\Polar Precision Performance\USB folder.
> > > > >
> > > > > The removing procedure in the operating system does not remove all components and register
> > > > > entries in the system. If the communication does not work after using the removing
> > > > > features in the system you can remove Polar USB drivers and register entries by using the
> > > > > Polar USB Remover Tool, and after that reinstall the drivers. You find the detailed
> > > > > instruction and the tool from the page (Document link: Database 'Polar Knowledgebase
> > > > > 2003', View 'Published\By Product and Type', Document 'How to remove incorrectly installed
> > > > > drivers of Polar IR Interface for USB port')How to remove incorrectly installed drivers of
> > > > > Polar IR Interface for USB port.
> > > > >
> > > > >
> > > > > Additional information for Windows XP Home/Professional operating system
> > > > >
> > > > > If the communication does not work after performing these troubleshooting issues, please
> > > > > provide us with additional system information.
> > > > >
> > > > > Please perform the following steps:
> > > > >
> > > > > Connect the Polar IR Interface into the computer's USB port. Select Start - Programs -
> > > > > Accessories - System Tools - System Information. Then select the System Summary row.
> > > > > Select File - Export to save the whole system information in .txt mode.
> > > > >
> > > > > Please email the file as an attachment to us so that we may further assist you.
> > > > >
> > > > > If you continue having difficulty please contact Customer Service at 800-227-1314 or 516-364-
> > > > > 0400.
> > > > >
> > > > > Thank you for choosing Polar.
> > > > >
> > > > > Customer Service POLAR ELECTRO INC.
> > > > >
> > > > >
[email protected] 2/14/2004 12:42:19 PM
> > > > >
> > > > >
> > > > >
> > > > > Feedback from helpdesk page:
> > > > >
> > > > > "I have been having serious troubles getting the IR USB interface to work on this machine.
> > > > > I have reinstalled the operating system numerous times and still cannot get it to work. I
> > > > > have used the USB driver remove tool from your website and each time when I reinstall the
> > > > > Windows 2000 USB driver provided by your software it hangs when installing the driver. Can
> > > > > you provide any guidance so I can use your product?"
> > > > >
> > > > > Name: Scott Lindner
> > > > >
> > > > > Email:
[email protected]
> > > > >
> > > > > Product: "IR USB" Serial: "M218900501813" Browser: "Desktop, Windows 2000, IE 6.0"
> > > > > Computer type, Internet browser, Operating system: "4.00.025"
> > > > >
> > > >
> > > > > ATTACHMENT part 2 application/octet-stream
> > > > name=pic07510.pcx
> > > >
> > > >
> > > >
> > > > __________________________________
> > > > Do you Yahoo!? Yahoo! Mail SpamGuard - Read only the mail you want.
> > > >
http://antispam.yahoo.com/tools
> > > >
> > > >
> > >
> > >
> >
>
