This is more of a gripe post than anything, but I am really put off by the policies at ProBikeKit. Might save someone else some time.
I needed a few things, had never bought from them before, and since the prices were pretty good, I figured I try them. What sealed it was I could get discounts on both items I wanted – a Campy cassette & a helmet cover. I did some searching & found a code for Sugoi clothing. 10% off. We’re talking about $2.50 savings. Not a lot of money. It was the same discount for the cassette, so about $4.50 there.
So, I go to place the order & it will only take ONE of the codes. And when I went back to try to get both codes to show up, it deleted the one I had gotten in. I went back again to try one more time, and now it deleted BOTH of them and neither would show up. Gotta be a glitch, I thought.
Contacted PBK & was told “One code per orderâ€. Period. If I want to use two codes, I have to place two orders. And pay shipping twice. What????
I can see this if I am trying to stack codes (even though a lot of places let you do this), but this was getting one valid discount on one item & a different valid discount on another. Stupid, stupid, stupid. I really thought that when I explained it to CS, they’d take care of it in a heartbeat. Nope.
So, I’ll find the stuff elsewhere. Thanks PBK, for narrowing down my equipment searches in the future.
I needed a few things, had never bought from them before, and since the prices were pretty good, I figured I try them. What sealed it was I could get discounts on both items I wanted – a Campy cassette & a helmet cover. I did some searching & found a code for Sugoi clothing. 10% off. We’re talking about $2.50 savings. Not a lot of money. It was the same discount for the cassette, so about $4.50 there.
So, I go to place the order & it will only take ONE of the codes. And when I went back to try to get both codes to show up, it deleted the one I had gotten in. I went back again to try one more time, and now it deleted BOTH of them and neither would show up. Gotta be a glitch, I thought.
Contacted PBK & was told “One code per orderâ€. Period. If I want to use two codes, I have to place two orders. And pay shipping twice. What????
I can see this if I am trying to stack codes (even though a lot of places let you do this), but this was getting one valid discount on one item & a different valid discount on another. Stupid, stupid, stupid. I really thought that when I explained it to CS, they’d take care of it in a heartbeat. Nope.
So, I’ll find the stuff elsewhere. Thanks PBK, for narrowing down my equipment searches in the future.