B
Bill In Indiana
Guest
I used to own a Rans Rocket. It was a great and fast bike. I was a RANS Church member.
Recently I decided to try a RANS VIVO. I picked up a new one at a wonderful bike shop but when I got
home I noticed a dent in the main tube. The paint was just fine, It almost appeared as if the frame
was painted with the dent already in it.
The bike shop ordered a new one and a week later I drove another 140 mile round trip to exchange the
bikes. They loaded the boxes on my trailer, as I agreed to put it together.
Got home and guess what? A DENT IN THE MAIN TUBE. This time it was in a different place. Called RANS
and they stated that their frames are made in Taiwan now (something I did know) and that they don't
open the boxes prior to shipping them to the dealers.
Trying to do them a favor, I wanted them to know the information because there is likely a problem.
What are the odds of a coincidence ? They were kind at first and were going to ship a frame to my
house. However, at the last minute the gentleman stated he would have to send it to the bike shop,
which will require me to drive another 140 mile round trip. He had taken my address and told me that
he would send it to me, only to be interrupted by someone (a **** I would assume) and came back to
the phone to tell me I would have make another round trip (3rd time) He got argumentative and tried
to blame the bike shop for not checking the bike (putting it together) before selling it to me. Ha!
TERRIBLE QUALITY should be caught be the bike shop owner, not the manufacturer!
RANS SUCK (in my opinion) They chose to go to Taiwan and it appears that this has caused me 300
miles of driving and a several long distance phone calls. I used to be in the church, but they truly
are not the same company in my opinion. You decide for yourself, but beware of damaged bikes.
Recently I decided to try a RANS VIVO. I picked up a new one at a wonderful bike shop but when I got
home I noticed a dent in the main tube. The paint was just fine, It almost appeared as if the frame
was painted with the dent already in it.
The bike shop ordered a new one and a week later I drove another 140 mile round trip to exchange the
bikes. They loaded the boxes on my trailer, as I agreed to put it together.
Got home and guess what? A DENT IN THE MAIN TUBE. This time it was in a different place. Called RANS
and they stated that their frames are made in Taiwan now (something I did know) and that they don't
open the boxes prior to shipping them to the dealers.
Trying to do them a favor, I wanted them to know the information because there is likely a problem.
What are the odds of a coincidence ? They were kind at first and were going to ship a frame to my
house. However, at the last minute the gentleman stated he would have to send it to the bike shop,
which will require me to drive another 140 mile round trip. He had taken my address and told me that
he would send it to me, only to be interrupted by someone (a **** I would assume) and came back to
the phone to tell me I would have make another round trip (3rd time) He got argumentative and tried
to blame the bike shop for not checking the bike (putting it together) before selling it to me. Ha!
TERRIBLE QUALITY should be caught be the bike shop owner, not the manufacturer!
RANS SUCK (in my opinion) They chose to go to Taiwan and it appears that this has caused me 300
miles of driving and a several long distance phone calls. I used to be in the church, but they truly
are not the same company in my opinion. You decide for yourself, but beware of damaged bikes.