REI Warranty



S

SMS

Guest
Frank Drackman wrote:

> I called them back and said that I would pay for any new parts, and labor to
> switch parts from my old bike and build on new frame.


I understand why you did that, but I think it's being a bit too noble.

Had the frame not broken, you would not be out any money at all. It's
not taking advantage of REI to accept their offer to make you whole
again. Now if you wanted to upgrade or replace parts that _could_
otherwise be re-used from your old bicycle, than of course you'd be
expected to pay.

When I go to Sears to get a replacement ratchet after 20 years I feel no
guilt. They were the ones that offered the lifetime warranty, and I'm
not doing anything wrong by asking them to honor it, and they honor it
without hesitation. In fact the warranty is probably the reason I paid
more for the Craftsman tool in the first place, since in reality the
quality isn't all that great and everyone knows that it will eventually
break.
 
I

ilaboo

Guest
i stopped using rei when they started having ecotours to some places that
humans have no business going- we are to distructive and you know it -sierra
club does the same thing

rei service is however great

peter
"Frank Drackman" <[email protected]> wrote in message
news:[email protected]
>
> "SMS" <[email protected]> wrote in message
> news:[email protected]
>> Frank Drackman wrote:
>>> "SMS" <[email protected]> wrote in message
>>> news:[email protected]
>>>> Frank Drackman wrote:
>>>>
>>>>> I think that I learned today that the bike department sales floor is a
>>>>> different profit center than the bike repair shop and that the
>>>>> employees are not well versed in the policies, products, and
>>>>> procedures of both.
>>>> Yeah, I think that they may lease out the ski shop and bicycle shop in
>>>> terms of repairs, assembly, etc., but I'm not sure about this.
>>>>
>>>> They've had a lifetime warranty on frames for a long time. They
>>>> probably don't even know when it started. They do keep old catalogs
>>>> though probably not for 13-14 years.
>>>>
>>>> I once asked them about a jacket I had bought there, the first
>>>> generation Gore-Tex that never really worked. It must have been at
>>>> least seven years old. They gave me full credit towards a new jacket.
>>>>
>>>> It's problematic about frame warranties, since they obviously can't
>>>> replace just the frame on a 14 year old bicycle with a new one that
>>>> will work with all the old components, unless they keep a stash of old
>>>> frames around.
>>>>
>>>>
>>>
>>> The interesting thing about this bike is that they still make it. With
>>> the exception of the stem, all of the parts can switch to a 2007
>>> Randonee frame.

>>
>> So how and where did the frame break? REI probably has frames in their
>> warehouse, as I've ordered spare parts for REI bicycles (bikes I don't
>> actually own) and they keep a large stock of components for their bikes.
>> I've bought several rear racks from them, as they're racks that are of a
>> very good design (see "http://bicycleluggageracks.com/").

>
> Yesterday I received a message from REI about my bike. It was that the
> bike is covered by warranty, they had ordered a new frame, would purchase
> parts that will not switch from my old bike (headset, stem, and front
> derailleur), and move all parts from my bike for free.
>
> I called them back and said that I would pay for any new parts, and labor
> to switch parts from my old bike and build on new frame.
>
> How is that for 100% customer satisfaction?
>
>
>
>
>
 
T

Tom Sherman

Guest
ilaboo aka Peter Lener wrote:
> i stopped using rei when they started having ecotours to some places that
> humans have no business going- we are to distructive and you know it -sierra
> club does the same thing
>
> rei service is however great


Does REI offer replacement "Shift" keys?

--
Tom Sherman - Holstein-Friesland Bovinia
"Localized intense suction such as tornadoes is created when temperature
differences are high enough between meeting air masses, and can impart
excessive energy onto a cyclist." - Randy Schlitter