F
Frank Drackman
Guest
Last week I posted a message about breaking an REI frame and wondered if it
was worth repairing. One of the responses was that REI frames had a
lifetime warranty.
On Friday night I went to the local REI retail location and discussed the
situation with a couple of employees. The first told me that REI didn't
make bikes. The second had no idea about warranty and the third told me "We
will take care of you." When I asked what that meant he said that if I
brought the bike in on Saturday the repair shop would give me a new frame
and switch my old parts for free.
I brought the bike in on Saturday and was told that the shop manager would
have to make the decision and would not be in until Monday morning and would
call me so after they opened.
When I didn't hear from them I called. A bike shop employee told me that
the guy who makes decisions isn't. I asked to be transferred to the store
manager. After I told her the story she said that the bicycling manager
would be able to make a decision today.
I just received another call and she said that the correct person will be in
sometime tomorrow and will call me. It seems that there is no clear
warranty policy and it will be interesting to see what they tell me
tomorrow.
was worth repairing. One of the responses was that REI frames had a
lifetime warranty.
On Friday night I went to the local REI retail location and discussed the
situation with a couple of employees. The first told me that REI didn't
make bikes. The second had no idea about warranty and the third told me "We
will take care of you." When I asked what that meant he said that if I
brought the bike in on Saturday the repair shop would give me a new frame
and switch my old parts for free.
I brought the bike in on Saturday and was told that the shop manager would
have to make the decision and would not be in until Monday morning and would
call me so after they opened.
When I didn't hear from them I called. A bike shop employee told me that
the guy who makes decisions isn't. I asked to be transferred to the store
manager. After I told her the story she said that the bicycling manager
would be able to make a decision today.
I just received another call and she said that the correct person will be in
sometime tomorrow and will call me. It seems that there is no clear
warranty policy and it will be interesting to see what they tell me
tomorrow.