P
Paul Turner
Guest
A few weeks ago I mentioned that my Cannondale touring frame (about five
years old) had cracked at the weld where the top tube meets the seat tube.
Cannondale replaced the frame and also replaced the fork (because current
frame color is different). I was pleased by the way the company and my the
local bike shop treated me. I suppose it was no more than what was warranted
at the time of purchase, but you don't always get that from people. If
Cannondale had insisted that I prove that the crack was due to a defect in
workmanship or materials rather than accident or misuse I'm not sure how I
would have made my case. I was glad not to have any hassle. It was a good
excuse for a tune up and a couple of new parts, too. It's nice having a
"new" bike to ride to work this week, so I thought I'd give credit where
credit is due.
--
Paul Turner
years old) had cracked at the weld where the top tube meets the seat tube.
Cannondale replaced the frame and also replaced the fork (because current
frame color is different). I was pleased by the way the company and my the
local bike shop treated me. I suppose it was no more than what was warranted
at the time of purchase, but you don't always get that from people. If
Cannondale had insisted that I prove that the crack was due to a defect in
workmanship or materials rather than accident or misuse I'm not sure how I
would have made my case. I was glad not to have any hassle. It was a good
excuse for a tune up and a couple of new parts, too. It's nice having a
"new" bike to ride to work this week, so I thought I'd give credit where
credit is due.
--
Paul Turner