Seven Bicycles: Feedback:

Discussion in 'The Bike Cafe' started by hohobike, Aug 23, 2003.

  1. hohobike

    hohobike New Member

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    Anyone own a Seven? Anyone know anyone who
    owns a Seven. Do you have any knowledge about
    Seven? What are your thoughts about the company
    and their bikes?
     
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  2. Tomas Jonsson

    Tomas Jonsson New Member

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    I ordered a Seven Verve from The Bike Empire in Poway CA. I specified that I would use a Marzocchi Shiver fork front and rear racks with a touring load for on and off road touring. The bike shop and Seven both told me that they could build me a great touring bike usning the Verve signature frameset, modified for the fork and compensated for heavy loaded touring.

    The bike is so unstable with my touring load, I cannot ride it safely. Seven is now saying I need to use a rigid fork in order to ride with a touring load.
    Their response statementto my complaint is:
    >"There are other options that can be explored to help
    > all of us determine the
    > best solution. We suggest that you try riding the
    > bike pulling the B.O.B.
    > trailer. If you still find the ride to be
    > sub-optimal, then we can discuss
    > other options. Unfortunately, this will most likely
    > mean a different fork
    > Seven has built more than 8,000 custom bicycle
    > frames, more than any other
    > manufacturer in the world. You are free to ask for
    > another frame builder's
    > opinion. However, keep in mind that there is no
    > other frame builder who has
    > our breadth of experience with fitting, designing,
    > and fabricating custom
    > bicycles.
    >
    > There are other options that can be explored to help
    > all of us determine the
    > best solution. We suggest that you try riding the
    > bike pulling the B.O.B.
    > trailer. If you still find the ride to be
    > sub-optimal, then we can discuss
    > other options. Unfortunately, this will most likely
    > mean a different fork.
    snip
    > Marzocchi is a great company who manufactures
    > excellent suspension forks.
    snip
    > You are correct that there are many 200-plus-pound
    > riders out there using
    > the 120mm Shiver quite successfully. The issue is
    > not with the total
    > weight, but with how the weight is attached to the
    > bicycle.
    > As we have stated, Seven Cycles has always had a
    > policy of respecting, and
    > accommodating, the customer's choice of components.
    > We do not make
    > recommendations for, nor do we pass judgment on fork
    > selection.

    snip
    Another option is to try riding the bike with an
    > accurately designed,
    > suspension corrected, rigid fork.


    I now have a $2750 frame that I can't use for the purpose I specifically described in detail including all of the components I would be using at the time I ordered it.

    Many people are happy with their Seven Bikes, if you are planning to get a "standard" bike from them, you may be happy. I am not happy with the semi-custom bike I got from them.
     
  3. hohobike

    hohobike New Member

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  4. Tomas Jonsson

    Tomas Jonsson New Member

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    The Bike Empire gave me a full refund for the Seven Frameset. The shop and Seven both agreed that if I wasn't happy with the frame, I shouldn't have to keep it. I'd call that good customer relations for both Seven and the bike shop.
     
  5. ccdriver

    ccdriver New Member

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    I have a Seven Alaris on order that was supposed to be shipped on the 7th but it will be another week or 2 before it is shipped.
    The ones that I have seen look real good, great welds and the people that I have talked to that have them really like them.
     
  6. SharonD

    SharonD New Member

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    I have a Seven Elium SG on order that is supposed to ship to my bike shop on 9/22. I can let you know what it's like after I get some miles on it if you're still interested. I am a girl, actually woman since I turn 50 tomorrow(!), and was not able to get a good fit on a stabdard bike. I also have some issues with discs in my neck that needed accomodation. I loved the road feel of the Seven bike I tested. It's very different from an all carbon bike. I'm getting Campy Record components on it.
     
  7. DiabloScott

    DiabloScott New Member

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    Sharon - congrats on your bike and your birthday. The person you're responding to hasn't posted in three years. Sometimes that's not obvious when you find a thread through a search engine so it's up to you to investigate a bit.
     
  8. cheapie

    cheapie New Member

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    but on the plus side we can all be envious of her new purchase! ;)
     
  9. Doc B

    Doc B New Member

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    I purchased my Seven SG from Robinson's Wheelworks in San Leandro, CA, in 2000. I now have over 28,000 miles on it and just love the bike and the service I have received from both Chris Robinson and Seven. I had the opportunity to visit Seven's manufacturing site outside of Boston a couple of years ago when I was in the area on business. They prearranged a tour of their facility. I was impressed with their orgainzation, craftmanship, attention to detail and customer satisfaction. I would highly recommend them and am in the process of ordering a second bike. :D

     
  10. Bro Deal

    Bro Deal New Member

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    MOOTS > Seven > Merlin = Litespeed
     
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