SevenCycles Warranty: Positive Experience

[ellis]

"(PeteCresswell)" <[email protected]> wrote in message
news[email protected]...
> Broke my Duo at the rear dropout recently.
>
> The LBS wasn't exactly falling all over themselves to expedite the return,
but
> once I got the RMA from them, SevenCycles handled it quite well IMHO.
>
> SevenCycles gave me a FedEx account number to charge the return package
to, I
> found a box, shipped/insured the thing; then SevenCycles fixed it and
shipped it
> back to me in less than a week.
>
> In the words of an engineer that I used to windsurf with: "Everything
breaks".
> i.e. "stuff happens" to all products....
>
> To me, it isn't whether something happens, it's how the maker handles the
> situation when something does happen.
>
> I'd give SevenCycles the maximum score... Ok, maybe 98%, since they
> theoretically *could* (a-la Apple or IBM) have sent me the box to return
it
> in.
>
> But still, I am impressed.
> --
> PeteCresswell


Good to know. There's a reason why I will never buy an Ellsworth.

 

[(PeteCresswell)]

Broke my Duo at the rear dropout recently.

The LBS wasn't exactly falling all over themselves to expedite the return, but
once I got the RMA from them, SevenCycles handled it quite well IMHO.

SevenCycles gave me a FedEx account number to charge the return package to, I
found a box, shipped/insured the thing; then SevenCycles fixed it and shipped it
back to me in less than a week.

In the words of an engineer that I used to windsurf with: "Everything breaks".
i.e. "stuff happens" to all products....

To me, it isn't whether something happens, it's how the maker handles the
situation when something does happen.

I'd give SevenCycles the maximum score... Ok, maybe 98%, since they
theoretically *could* (a-la Apple or IBM) have sent me the box to return it
in.

But still, I am impressed.
--
PeteCresswell

 

[(PeteCresswell)]

Per ellis:
>Good to know. There's a reason why I will never buy an Ellsworth.

I had an Ellsworth frame break due to a patently-bad weld.

It was a negative experience. Eventually Ellsworth came up with a replacement,
but I wouldn't want to go through it again without a retailer to go to bat for
me with Ellsworth. In fact, I had such a retailer at my disposal, but didn't
realize it at the time....so I went direct...
--
PeteCresswell