I contacted specialized regarding a safety issue with a crosstrail bike. My wife and I set out for a bike ride; she was on the as new crosstrail. It was a clear day and we were on a flat road with no other traffic in the neighborhood. Without any shifting or braking the crosstrail jammed, locked up and violently launched my wife over the handle bars to the road surface. An engineer witness at the scene noticed the jammed components on the crosstrail bike. A year later my wife is healing but not fully, from her multiple injuries.
After the emergency room, x-rays and doctor's office I returned the crosstrail bike to the specialized dealer and requested an observation of the condition of the bike and “not to touch it". The specialized dealer proceeded to move the chain back on to the front sprocket, unjam the chain in the frame at the rear and move the shifter handle from 5 to 7. I had asked multiple times "not to touch the bike".
So back to my email contact to specialized with many photos of the jammed and locked up components from the crosstrail bike and a clear explanation of the injuries and our concerns as well as our full name and contact information.
Reply email from specialized> “sir, saw your note”:
I continued to contact specialized regarding the safety issue and the emails came back as blocked. Of course we would not want this to happen to anyone else. We have not been on a bike since and have been getting the big run around for a year and a half by specialized, which has cost us hundreds of dollars to deal with. Safety is a major concern and of note, not one person that I contacted at specialized ever expressed any form of sympathy for my injured wife.
A full report of the cost of ownership for the specialized crosstrail that jammed and locked up causing injuries to follow:
Please see 3 attached photos of the specialized crosstrail Jammed and Locked Up:
After the emergency room, x-rays and doctor's office I returned the crosstrail bike to the specialized dealer and requested an observation of the condition of the bike and “not to touch it". The specialized dealer proceeded to move the chain back on to the front sprocket, unjam the chain in the frame at the rear and move the shifter handle from 5 to 7. I had asked multiple times "not to touch the bike".
So back to my email contact to specialized with many photos of the jammed and locked up components from the crosstrail bike and a clear explanation of the injuries and our concerns as well as our full name and contact information.
Reply email from specialized> “sir, saw your note”:
I continued to contact specialized regarding the safety issue and the emails came back as blocked. Of course we would not want this to happen to anyone else. We have not been on a bike since and have been getting the big run around for a year and a half by specialized, which has cost us hundreds of dollars to deal with. Safety is a major concern and of note, not one person that I contacted at specialized ever expressed any form of sympathy for my injured wife.
A full report of the cost of ownership for the specialized crosstrail that jammed and locked up causing injuries to follow:
Please see 3 attached photos of the specialized crosstrail Jammed and Locked Up: