Specialized crosstrail review- specialized dealer review- to follow>

Discussion in 'The Bike Cafe' started by Mike.S, Nov 24, 2016.

  1. Mike.S

    Mike.S New Member

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    At WWW online, specialized/safety states; If you ever have any questions or concerns about your Specialized bicycle- please contact your Specialized Retailer or call Specialized at .
    Specialized Bicycle Components/Customer service
    contact specialized bicycle by phone
    specialized crosstrail safety concern.jpg
    Please see photo gallery #24795
    I took time today to call specialized on the telephone with regard to a specialized crosstrail safety concern. I was told the director of global customer service at specialized did not have a desk and a phone that day. I spoke with the highest level customer support supervisor I could reach and left a message with my return contact information and my safety concerns. I was assured that I would receive a call back from the director of global customer service for specialized. No return call came after a week from the director of global customer service at specialized. No return call ever came from the director of global customer service at specialized.
    >Elapsed time for this call group over 2.5 hours:

    >I called specialized back the next week in California>
    >Operator sent my call to a non-descript voice message>
    >I called right back, operator sent my call to another non person voice message>
    >I called right back and received advice from the operator that she had received from the department that would not answer my call>
    >then the operator hung up on me while I was still speaking requesting information>
    >I called the same phone number right back, and was required to let it ring for 10 minutes before the same operator answered again>

    >Same specialized operator answered, then put me directly on hold for another half hour and then just hung up on me again.
    >This call group took over one hour elapsed time>

    I called specialized back the next week>
    Elapsed time for this call group was over 2.5 hours to talk to customer service. I was informed that the top level customer support supervisor I spoke with just a week before no longer worked for specialized.
    My contact info was again taken by a High level support person and I was again assured that I would be called back.

    To date I have not received a single return phone call from specialized with regard to the specialized crosstrail safety concern>
     
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  2. dabac

    dabac Well-Known Member

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    Posting the same sad story in every concievable subset of the forum isn't helping your cause. That kind of behaviour tend to make even valid points look like whining.
     
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