In article <
[email protected]>,
Ron Hardin <
[email protected]> wrote:
> A Muzi wrote:
> > I've noted your previous posts on the subject and wondered why we don't see overly high numbers
> > of MRX failures. We sell quite a few of these and commonly see them in service where we replace
> > rusted wires/casing. They do fail occasionally but not nearly often enough to be called unusual.
> > I have no idea what's going on with yours but I'm curious. Have you ever returned one to SRAM?
>
> Funny you should mention that. They have a 2 year guarantee but to get it, you have to take the
> shifter to a bike shop and ``we work through them.'' SRAM does respond to email but is not
> interested in replacing the shifter or having you send it to them. In other words, it's a hassle
> guarantee, not so much my hassle but a bike shop's, and mine indirectly in getting a bike shop to
> take on a hassle with no benefit to them. What's wrong is that the shifter broke, not that some
> sin has been committed by a bike shop.
That sounds to me like less consumer hassle for you than mailing it to SRAM, unless you are some
distance from a SRAM-carrying shop.
As for being concerned about the shop "taking on a hassle", there's two possibilities:
1) they really are taking on a hassle with no benefit, in which case that's surely part of the terms
of their agreement to sell SRAM equipment
2) SRAM does compensate them for repairing the shifter (are you sure they aren't just taking it back
via the dealer through the distribution network? That's how things worked when I had a problem
with a Cateye cyclecomputer)
Either way, it's the shop's job to deal with it, so you shouldn't feel you are imposing.
> SRAM did email they were _very_ interested in seeing how it broke, as if it was rare for the
> things to break. This must be a form email.
>
> What happens is that the metal clip inside breaks loose and so it turns without any click stops.
>
> I have this box of four left, and I'll mention it when each one breaks unless they want to deal on
> the guarantee. Consumer protection at work.
>
> I think probably what's unusual is that I actually use the bike a lot and am constantly shifting
> since the terrain is rolling. Other shifters manage to deal with it though. These have a really
> weak point and it simply breaks.
Could be. I don't want to suggest user error or anything like that, but I think you owe it to SRAM
to actually try their warranty repair service before badmouthing the product. For all we know, you
have the thing set up wrong or have discovered a hitherto unknown flaw in the system.
Thrilled that I got given a set of Suntour shifters the other day,
--
Ryan Cousineau,
[email protected] http://www.sfu.ca/~rcousine President, Fabrizio Mazzoleni Fan Club