Stevens Creek Software

I have used The Athlete's Diary since Windows 3.1 version. I have bought every upgrade the company
has offered and was quite satisfied until I bought the XP version. It has serious bugs, foremost, if
an error is made while entering a training session, distance, time, or pace, it cannot be corrected.
The entry must be deleted and re-entered. I reported this to them initially on December 9, 2002 and
they said they'd look into it. There has been no further response from them despite several e-mails
to their "support" email address.

I think the lastest version was "flung out" to raise some cash and they apparently have no intention
of supporting it.

Caveat emptor may be in order when considering Stevens Creek Software products.

Cal Kaschub

 

"cal" <[email protected]> wrote in message news:[email protected]...
> I have used The Athlete's Diary since Windows 3.1 version. I have bought every upgrade the company
> has offered and was quite satisfied until I bought the XP version. It has serious bugs, foremost,
> if an error is made while entering a training session, distance, time, or pace, it cannot be
> corrected. The entry must be deleted and re-entered. I reported this to them initially on December
> 9, 2002 and they said they'd look into it. There has been no further response from them despite
> several e-mails to their "support" email address.
>
> I think the lastest version was "flung out" to raise some cash and they apparently have no
> intention of supporting it.
>
> Caveat emptor may be in order when considering Stevens Creek Software products.

I reported several bugs that I found in the XP version, and found that they were all addressed
promptly. The bug you mention is one that I've also observed, but IMHO it's so minor that it has
never crossed my mind to report
it.

Andy Coggan

 

I would be willing to concede that the severity of the problem is less than "mission critical".
However, in a program that is used daily to record data, an error which prevents editing of an entry
is a huge irritation. I make my living writing custon software and my customers aren't expected to
put up with something like this. I know they wouldn't, without asking. These people don't even have
the decency to say, "Sorry, we don't fix errors WE consider to be insignificant and what YOU
consider significant is of no consequence to us." But then their actions, or the lack therof, say it
oh so clearly.

As I said, let the buyer beware.

Cal

 

My experience is similar. I don't have much of a problem with the bug that is mentioned. My problem
is that I was charged for an upgrade which didn't have much difference from the previous. I run
WIN98 and didn't need the XP version, I emailed and asked why they were charging for a minor
upgrade, and was told it was a major rewrite. When I got it I was disappointed.

I was fine with the previous version.

It is still the best product on the market. Very quick and easy to enter data.

If there was another one out there as good I would use it, though.

"cal" <[email protected]> wrote in message news:[email protected]...
> I have used The Athlete's Diary since Windows 3.1 version. I have bought every upgrade the company
> has offered and was quite satisfied until I bought the XP version. It has serious bugs, foremost,
> if an error is made while entering a training session, distance, time, or pace, it cannot be
> corrected. The entry must be deleted and re-entered. I reported this to them initially on December
> 9, 2002 and they said they'd look into it. There has been no further response from them despite
> several e-mails to their "support" email address.
>
> I think the lastest version was "flung out" to raise some cash and they apparently have no
> intention of supporting it.
>
> Caveat emptor may be in order when considering Stevens Creek Software products.
>
> Cal Kaschub

 

"Rivermist" <[email protected]> wrote in message news:[email protected]...
> My experience is similar. I don't have much of a problem with the bug
that
> is mentioned. My problem is that I was charged for an upgrade which
didn't
> have much difference from the previous. I run WIN98 and didn't need the
XP
> version, I emailed and asked why they were charging for a minor upgrade,
and
> was told it was a major rewrite. When I got it I was disappointed.
>
> I was fine with the previous version.
>
> It is still the best product on the market. Very quick and easy to enter data.
>
> If there was another one out there as good I would use it, though.

If you're interested in a cycling-only log (i.e., no run or swim data), you might want to check out
CycliStats at: http://www.shastasoftware.com/CycliStats/index.htm.

In addition to the basic ride logging/diary features, it also tracks bicycle maintenance and
personal health data. IMHO, it's a better product, but as the author I'm quite biased. There's a
full-featured, free, 45-day trial version on the website.

GG

>
>
> "cal" <[email protected]> wrote in message news:[email protected]...
> > I have used The Athlete's Diary since Windows 3.1 version. I have bought every upgrade the
> > company has offered and was quite satisfied until I bought the XP version. It has serious bugs,
> > foremost, if an error is made while entering a training session, distance, time, or pace, it
> > cannot be corrected. The entry must be deleted and re-entered. I reported this to them initially
> > on December 9, 2002 and they said they'd look into it. There has been no further response from
> > them despite several e-mails to their "support" email address.
> >
> > I think the lastest version was "flung out" to raise some cash and they apparently have no
> > intention of supporting it.
> >
> > Caveat emptor may be in order when considering Stevens Creek Software products.
> >
> > Cal Kaschub
>