SuperGo a scam?



D

dgk

Guest
Twice I've replied to SuperGo emails. The first was for a wireless
computer for $30 or so. It didn't arrive and when I called up they
claim that they never got my order (from their online store). Of
course it was sold out by then.

Ok, it happens. I guess. But a few days ago an ad shows up featuring
$10 shirts. I can use a couple so I order two. Plus, as long as I'm
paying some shipping, I also order a chain and a water bottle cage.
Today the package arrives, with the chain and water bottle cage. The
shirts were discontinued. So I paid shipping for a chain and a cage,
both of which I could have gotten at a LBS.

Is this place just scamming with stuff that will be conveniently out
of stock or did I just get unlucky twice?

Nice cage by the way, but my Lead Acid battery doesn't fit in it so
that's a waste also.
 
G

gds

Guest
As I understand it SuperGo was bought by Performance a couple of months
ago and is no longer operating under its own name. The SuperGo store in
Tucson just had its signage changed to Performance a couple of weeks
ago, perhaps the on line store is on a different schedule.
 
K

Ken M

Guest
gds wrote:
> As I understand it SuperGo was bought by Performance a couple of months
> ago and is no longer operating under its own name. The SuperGo store in
> Tucson just had its signage changed to Performance a couple of weeks
> ago, perhaps the on line store is on a different schedule.
>

I thought I read somewhere that Performance was owned by Nasbar or maybe
it was the other way around, but either way I get bombarded with
catalogs from both of them. I have never ordered from performance, but
nashbar has been right on ever time.

Ken
--
On the internet, nobody knows you're a jerk - unless you act like a jerk
on the internet too. - Quote modified by Ken M.

Homepage: http://kcm-home.tripod.com/
 
R

Rick

Guest
gds wrote:
> As I understand it SuperGo was bought by Performance a couple of months
> ago and is no longer operating under its own name. The SuperGo store in
> Tucson just had its signage changed to Performance a couple of weeks
> ago, perhaps the on line store is on a different schedule.


Performance has owned SuperGo (and Nashbar) for some years now. The
change you see is not a change in ownership, it is a change in
branding. Performance decided to rebrand the SuperGo stores as
Performance, shut down a few Performance stores, and drop the big name
bike brands from the line-up, e.g., Giant and Specialized. It does not
take a genius to figure out that dropping Giant and Specialized,
companies with dealer agreements forbidding on-line sales, is a move
towards merging the stores and the on-line presence for SuperGo. To
date the brick and mortar stores and the on-line store have been a bit
out of sync; I think Performance wants to bring them closer together.
To that end, it is a curiousity that they did not announce a merging of
the Performance and SuperGo web sites; that would make sense.
Nashbar, on the other hand, has been relegated to be Performance's
outlet house, the Ross/Marshall's of the bike world. My crystal ball
says two web sites, Nashbar and Performance, in the future with the
SuperGo name fading into the sunset.

- rick
 
P

Peter Cole

Guest
dgk wrote:
> Twice I've replied to SuperGo emails. The first was for a wireless
> computer for $30 or so. It didn't arrive and when I called up they
> claim that they never got my order (from their online store). Of
> course it was sold out by then.
>
> Ok, it happens. I guess. But a few days ago an ad shows up featuring
> $10 shirts. I can use a couple so I order two. Plus, as long as I'm
> paying some shipping, I also order a chain and a water bottle cage.
> Today the package arrives, with the chain and water bottle cage. The
> shirts were discontinued. So I paid shipping for a chain and a cage,
> both of which I could have gotten at a LBS.
>
> Is this place just scamming with stuff that will be conveniently out
> of stock or did I just get unlucky twice?
>
> Nice cage by the way, but my Lead Acid battery doesn't fit in it so
> that's a waste also.


I've scored some major deals from Supergo (web), but I've been stiffed a
couple of times, too. I don't think they're scammers -- just not as
****-together as some of the other m-o places.
 
D

dgk

Guest
On Thu, 22 Dec 2005 13:56:27 -0500, Peter Cole
<[email protected]> wrote:

>dgk wrote:
>> Twice I've replied to SuperGo emails. The first was for a wireless
>> computer for $30 or so. It didn't arrive and when I called up they
>> claim that they never got my order (from their online store). Of
>> course it was sold out by then.
>>
>> Ok, it happens. I guess. But a few days ago an ad shows up featuring
>> $10 shirts. I can use a couple so I order two. Plus, as long as I'm
>> paying some shipping, I also order a chain and a water bottle cage.
>> Today the package arrives, with the chain and water bottle cage. The
>> shirts were discontinued. So I paid shipping for a chain and a cage,
>> both of which I could have gotten at a LBS.
>>
>> Is this place just scamming with stuff that will be conveniently out
>> of stock or did I just get unlucky twice?
>>
>> Nice cage by the way, but my Lead Acid battery doesn't fit in it so
>> that's a waste also.

>
>I've scored some major deals from Supergo (web), but I've been stiffed a
>couple of times, too. I don't think they're scammers -- just not as
>****-together as some of the other m-o places.


Maybe the deal was so great that they got swamped. $10 shirts. At
Target perhaps but not from a bike outfit. Ha, shirts from a bike
outfit, I like that. Oh well, I can still use the chain. If the subway
strike keeps on I'm going to be changing the chain more than I
expected this winter. I thought it was about due but I checked it a
few weeks back and it was still easily ok according to the little
gauge.
 
J

Joshua Putnam

Guest
In article <[email protected]>, [email protected] says...

> It does not
> take a genius to figure out that dropping Giant and Specialized,
> companies with dealer agreements forbidding on-line sales, is a move
> towards merging the stores and the on-line presence for SuperGo. To
> date the brick and mortar stores and the on-line store have been a bit
> out of sync; I think Performance wants to bring them closer together.
> To that end, it is a curiousity that they did not announce a merging of
> the Performance and SuperGo web sites; that would make sense.


They just did, announced 12/21/05, straight from Supergo/Performance:

"Supergo will cease to exist as a catalog, internet and retail entity
as of early January. It will be aborbed into Performance Bicycle."

--
[email protected] is Joshua Putnam
<http://www.phred.org/~josh/>
Updated Bicycle Touring Books List:
<http://www.phred.org/~josh/bike/tourbooks.html>
 
J

Joshua Putnam

Guest
In my expereince, their clsoeout specals really are closeout
specials, they do run out of them fairly quickly.

--
[email protected] is Joshua Putnam
<http://www.phred.org/~josh/>
Updated Bicycle Touring Books List:
<http://www.phred.org/~josh/bike/tourbooks.html>
 
R

Rick

Guest
Joshua Putnam wrote:
> In article <[email protected]>, [email protected] says...
>
> > It does not
> > take a genius to figure out that dropping Giant and Specialized,
> > companies with dealer agreements forbidding on-line sales, is a move
> > towards merging the stores and the on-line presence for SuperGo. To
> > date the brick and mortar stores and the on-line store have been a bit
> > out of sync; I think Performance wants to bring them closer together.
> > To that end, it is a curiousity that they did not announce a merging of
> > the Performance and SuperGo web sites; that would make sense.

>
> They just did, announced 12/21/05, straight from Supergo/Performance:
>
> "Supergo will cease to exist as a catalog, internet and retail entity
> as of early January. It will be aborbed into Performance Bicycle."


As I said, it only makes sense. Performance and SuperGo overlapped too
much.

- rick
 
D

dgk

Guest
On Thu, 22 Dec 2005 11:28:19 -0800, Joshua Putnam <[email protected]>
wrote:

>In my expereince, their clsoeout specals really are closeout
>specials, they do run out of them fairly quickly.


Yup, another one just came by and one of the closeouts was $3 socks.
Available in all sizes. I called up, only smalls were now available.
 
A

Art Harris

Guest
dgk wrote:

>>In my expereince, their clsoeout specals really are closeout
>>specials, they do run out of them fairly quickly.


>Yup, another one just came by and one of the closeouts was $3 socks. Available in all sizes. I called up, only smalls were now available.


When you order online, there's usually a text box for comments. You
should type something like, "Cancel entire order if shirts are out of
stock." If ordering by phone, tell that to the order taker.

Art Harris
 
G

Gooserider

Guest
I've ordered from Supergo a handful of times, and I've never had a bad
experience. Fast shipping, low prices. Last order was a month or so ago. Has
something changed since?
 
G

Gooserider

Guest
"Rick" <[email protected]> wrote in message
news:[email protected]
..
> To that end, it is a curiousity that they did not announce a merging of
> the Performance and SuperGo web sites; that would make sense.
> Nashbar, on the other hand, has been relegated to be Performance's
> outlet house, the Ross/Marshall's of the bike world. My crystal ball
> says two web sites, Nashbar and Performance, in the future with the
> SuperGo name fading into the sunset.
>
> - rick



It is interesting that Nashbar is stocking more BoBish items. They have
Brooks saddles and accessories, have some wool clothing, sell a touring
frame, etc. Nice.
 
M

Mike Jacoubowsky

Guest
> My crystal ball
> says two web sites, Nashbar and Performance, in the future with the
> SuperGo name fading into the sunset.
>
> - rick


It's true that Supergo is going away, but in my opinion, it's a major gaffe
on their part. I think the Supergo end of the business had a lot more upward
potential than Performance... Supergo was always known as the leader for
killer deals, and any service you got from them was a bonus. If anything,
they overperformed in terms of customer expectations.

Performance, on the other hand, markets itself as a full-on retail bicycle
shop, with excellent service etc. The degree to which they succeed varies
widely by location, with many generating a lot of complaints. Not to say
that the normal LBS doesn't have issues as well, but Performance seems to
miss the mark in terms of expectation vs delivery. Underperforming
expecations.

I was almost positive that they'd re-brand Performance stores as Supergo,
and take it from there. Obviously, I was completely wrong. They must know
what they're doing, but darned if I can figure it out...

--Mike Jacoubowsky
Chain Reaction Bicycles
www.ChainReaction.com
Redwood City & Los Altos, CA USA

"Rick" <[email protected]> wrote in message
news:[email protected]
>
> gds wrote:
>> As I understand it SuperGo was bought by Performance a couple of months
>> ago and is no longer operating under its own name. The SuperGo store in
>> Tucson just had its signage changed to Performance a couple of weeks
>> ago, perhaps the on line store is on a different schedule.

>
> Performance has owned SuperGo (and Nashbar) for some years now. The
> change you see is not a change in ownership, it is a change in
> branding. Performance decided to rebrand the SuperGo stores as
> Performance, shut down a few Performance stores, and drop the big name
> bike brands from the line-up, e.g., Giant and Specialized. It does not
> take a genius to figure out that dropping Giant and Specialized,
> companies with dealer agreements forbidding on-line sales, is a move
> towards merging the stores and the on-line presence for SuperGo. To
> date the brick and mortar stores and the on-line store have been a bit
> out of sync; I think Performance wants to bring them closer together.
> To that end, it is a curiousity that they did not announce a merging of
> the Performance and SuperGo web sites; that would make sense.
> Nashbar, on the other hand, has been relegated to be Performance's
> outlet house, the Ross/Marshall's of the bike world. My crystal ball
> says two web sites, Nashbar and Performance, in the future with the
> SuperGo name fading into the sunset.
>
> - rick
>
 
M

Matt O'Toole

Guest
On Thu, 22 Dec 2005 10:22:48 -0800, gds wrote:

> As I understand it SuperGo was bought by Performance a couple of months
> ago and is no longer operating under its own name. The SuperGo store in
> Tucson just had its signage changed to Performance a couple of weeks ago,
> perhaps the on line store is on a different schedule.


I heard the same about the Supergo store in Fountain Valley, CA. The name
change is recent. But I think the purchase by Performance/Nashbar
happened quite awhile ago.

Matt O.
 
M

Matt O'Toole

Guest
On Fri, 23 Dec 2005 00:55:31 +0000, Mike Jacoubowsky wrote:

>> My crystal ball
>> says two web sites, Nashbar and Performance, in the future with the
>> SuperGo name fading into the sunset.
>>
>> - rick

>
> It's true that Supergo is going away, but in my opinion, it's a major
> gaffe on their part. I think the Supergo end of the business had a lot
> more upward potential than Performance... Supergo was always known as the
> leader for killer deals, and any service you got from them was a bonus. If
> anything, they overperformed in terms of customer expectations.
>
> Performance, on the other hand, markets itself as a full-on retail bicycle
> shop, with excellent service etc. The degree to which they succeed varies
> widely by location, with many generating a lot of complaints. Not to say
> that the normal LBS doesn't have issues as well, but Performance seems to
> miss the mark in terms of expectation vs delivery. Underperforming
> expecations.
>
> I was almost positive that they'd re-brand Performance stores as Supergo,
> and take it from there. Obviously, I was completely wrong. They must know
> what they're doing, but darned if I can figure it out...


I agree with you Mike. The stores themselves were much different.
Performance sold a lot of its own stuff, while Supergo was the place to go
for deals on name-brand stuff, and higher end stuff, particularly MTB.
Supergo always had an amazing in-store selection too. I really liked
the clothing/shoe area -- you could try on almost anything on the
market.

I disagree about Supergo's service though. It was a great place to get
deals if you knew what you wanted, but anyone else was at the mercy of
some pretty high-pressure sales tactics, and generally lousy after-sale
service. I shopped there often myself, but I'd never send a newbie there.
The repair dept. of the FV store had some notorious jerks working there
too. OTOH, the Performance stores I've been to were better LBSes than
most LBSes, particularly the old Irvine store which was outstanding.

So these businesses really didn't have much in common, and killing the
Supergo brand seems silly to me too.

Matt O.
 
M

Matt O'Toole

Guest
On Thu, 22 Dec 2005 11:28:19 -0800, Joshua Putnam wrote:

> In my expereince, their clsoeout specals really are closeout specials,
> they do run out of them fairly quickly.


Yup.

Matt O.
 
D

dgk

Guest
On 22 Dec 2005 13:47:15 -0800, "Art Harris" <[email protected]> wrote:

>dgk wrote:
>
>>>In my expereince, their clsoeout specals really are closeout
>>>specials, they do run out of them fairly quickly.

>
>>Yup, another one just came by and one of the closeouts was $3 socks. Available in all sizes. I called up, only smalls were now available.

>
>When you order online, there's usually a text box for comments. You
>should type something like, "Cancel entire order if shirts are out of
>stock." If ordering by phone, tell that to the order taker.
>
>Art Harris


Good plan. I'll do that next time.
 
P

Pat Lamb

Guest
Mike Jacoubowsky wrote:
> Performance, on the other hand, markets itself as a full-on retail bicycle
> shop, with excellent service etc. The degree to which they succeed varies
> widely by location, with many generating a lot of complaints. Not to say
> that the normal LBS doesn't have issues as well, but Performance seems to
> miss the mark in terms of expectation vs delivery. Underperforming
> expecations.


Yeah, but they got more parking space than you do...
:)

> I was almost positive that they'd re-brand Performance stores as Supergo,
> and take it from there. Obviously, I was completely wrong. They must know
> what they're doing, but darned if I can figure it out...


My limited exposure to Supergo led me to believe they were the Big Lots
of the bicycle world. You might be able to score a killer deal, or they
wouldn't have what you wanted.

Performance has their house brands, and it's nice to pick up a jersey
for $20-25, vs. the name-brand $60-85. I think this (Performance brand)
is their niche. Otherwise, they have limited selection and high prices
(by mail order standards).

Nashbar is where it's at for my taste. Better selection on name brands
than Performance, and generally better prices.

Let's see, looking in the corner, my bike is from Harris, shifters and
derailleur from Nashbar, seat from Wallbike, computer and headlight from
Nashbar, taillights from LBS and REI, fenders from Licktons, water
bottle and panniers from LBS, and oh yes, chain and pedals from Performance.

But half the bike clothes I wore today came from Performance.

Still, I wouldn't buy a bike from Performance unless they open a store
in my town.

Pat
 
M

Mike Jacoubowsky

Guest
> I disagree about Supergo's service though. It was a great place to get
> deals if you knew what you wanted, but anyone else was at the mercy of
> some pretty high-pressure sales tactics, and generally lousy after-sale
> service. I shopped there often myself, but I'd never send a newbie there.
> The repair dept. of the FV store had some notorious jerks working there
> too.


Actually, you're *agreeing* with me. You gotta stop that. My point was that
people don't expect great service at a Supergo, but rather great prices on
stuff they got large qtys from a distressed bike company. Big stack of, say,
famous-brand tire at 1/2 price. The customer coming is isn't the person who
wants to spend half an hour talking with someone about their riding style
and whether that tire makes sense for them... it's the person who knows what
they need and recognizes something cheap that they can make work for them.

That's not the Performance customer. Whether by accident or design, they get
walk-ins who appear to expect a whole lot more than they get, which is
likely the reason the company has done so poorly selling bikes (which
require a *lot* of time/resources to assemble properly, sell and service
down the road). It's a serious drag on their bottom line, so it doesn't get
the attention it deserves. Much easier to sell stuff in a box, but the
issue, again, is that that's the Supergo customer (happy to buy in a box),
not Performance.

Obviously, the quality of store varies greatly; these are generalizations
I'm making based upon my experience with a limited number of local stores,
plus what I hear elsewhere from customers that email me. And just as
obviously, the LBS varies greatly in quality as well.

--Mike-- Chain Reaction Bicycles
www.ChainReactionBicycles.com


"Matt O'Toole" <[email protected]> wrote in message
news:p[email protected]
> On Fri, 23 Dec 2005 00:55:31 +0000, Mike Jacoubowsky wrote:
>
>>> My crystal ball
>>> says two web sites, Nashbar and Performance, in the future with the
>>> SuperGo name fading into the sunset.
>>>
>>> - rick

>>
>> It's true that Supergo is going away, but in my opinion, it's a major
>> gaffe on their part. I think the Supergo end of the business had a lot
>> more upward potential than Performance... Supergo was always known as the
>> leader for killer deals, and any service you got from them was a bonus.
>> If
>> anything, they overperformed in terms of customer expectations.
>>
>> Performance, on the other hand, markets itself as a full-on retail
>> bicycle
>> shop, with excellent service etc. The degree to which they succeed varies
>> widely by location, with many generating a lot of complaints. Not to say
>> that the normal LBS doesn't have issues as well, but Performance seems to
>> miss the mark in terms of expectation vs delivery. Underperforming
>> expecations.
>>
>> I was almost positive that they'd re-brand Performance stores as Supergo,
>> and take it from there. Obviously, I was completely wrong. They must know
>> what they're doing, but darned if I can figure it out...

>
> I agree with you Mike. The stores themselves were much different.
> Performance sold a lot of its own stuff, while Supergo was the place to go
> for deals on name-brand stuff, and higher end stuff, particularly MTB.
> Supergo always had an amazing in-store selection too. I really liked
> the clothing/shoe area -- you could try on almost anything on the
> market.
>
> I disagree about Supergo's service though. It was a great place to get
> deals if you knew what you wanted, but anyone else was at the mercy of
> some pretty high-pressure sales tactics, and generally lousy after-sale
> service. I shopped there often myself, but I'd never send a newbie there.
> The repair dept. of the FV store had some notorious jerks working there
> too. OTOH, the Performance stores I've been to were better LBSes than
> most LBSes, particularly the old Irvine store which was outstanding.
>
> So these businesses really didn't have much in common, and killing the
> Supergo brand seems silly to me too.
>
> Matt O.