Temp3st wrote:
> "Tenex" <
[email protected]> wrote in message
>
news:[email protected]...
>> dirtylitterboxofferingstospammers wrote:
>>> Sadly I won't be buying anything from Tchibo ever again.
>>>
>>> I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
>>> order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
>>> site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of
>>> phone calls to Tchibo to chase up the faxed order.
>>
>> When I replied to an earlier thread on Tchibo citing poor customer service I was given the
>> impression I was the only sufferer.
>>
>> FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a number of phone calls)
>> which was lost in their system for weeks during which time most things I ordered sold out.
>>
>> They are an absolute waste of time.
>>
>>
>
> I've placed two orders with them and had no problems whatsoever. I guess any company who deals
> with lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is
> screwed.
I can only speak from experience: 3 orders - 3 ****-ups.
This last is so absurd - if I had time I'd document it.