Thanks TIME!

Great customer support. Complained about breaking those stupid plastic cleat plates, asked if maybe
it was something with my shoes or pedals - no, just hitting stuff. oops.

Either way, I got these in the mail today:

http://www.pbase.com/image/17464691

Thanks Time! Those things are like $7 a piece (as one LBS put it, "The most expensive piece of cheap
plastic ever")

Jon Bond

 

"Jon Bond" <[email protected]> wrote in message
news:[email protected]...
> Great customer support. Complained about breaking those stupid plastic cleat plates, asked if
> maybe it was something with my shoes or pedals -
no,
> just hitting stuff. oops.
>
> Either way, I got these in the mail today:
>
> http://www.pbase.com/image/17464691
>
> Thanks Time! Those things are like $7 a piece (as one LBS put it, "The
most
> expensive piece of cheap plastic ever")
>
> Jon Bond

Same problem here too, Jon. By the way, did you email them, or did you find a number someone
would actually answer. My biggest gripe with Time has been their lack of a US support location,
but maybe that has changed since I last tried to contact them? Glad you got such great service.
The pedals certainly are worthy of it.
--
Off to ride the mountains, Dale Heath To reply, poke out my eye.

 

"D Heath" <[email protected]> wrote in message news:[email protected]...
> "Jon Bond" <[email protected]> wrote in message
> news:[email protected]...
> > Great customer support. Complained about breaking those stupid plastic cleat plates, asked if
> > maybe it was something with my shoes or pedals -
> no,
> > just hitting stuff. oops.
> >
> > Either way, I got these in the mail today:
> >
> > http://www.pbase.com/image/17464691
> >
> > Thanks Time! Those things are like $7 a piece (as one LBS put it, "The
> most
> > expensive piece of cheap plastic ever")
> >
> > Jon Bond
>
> Same problem here too, Jon. By the way, did you email them, or did you find a number someone
> would actually answer. My biggest gripe with Time
has
> been their lack of a US support location, but maybe that has changed since
I
> last tried to contact them? Glad you got such great service. The pedals certainly are worthy of
it.
> --
> Off to ride the mountains, Dale Heath To reply, poke out my eye.

Emailed. Here's the address: [email protected]

And my initial email:
> Referencing the part that fits over the springs, with the cutouts for the squre wires that engage
> the cleats - the part the cleat sits on, and is printed with "TIME ATAC". The orange part on
> normal times, although these are the composite version.
>
> I've recently broken three of these - two on one pedal, one on the other. One of them broke within
> 4 rides after installation, at the same spot as
the
> other one - the inside front corner. I'm not sure if this is from hitting them on rocks, but I
> don't do that too much - seems I did it a lot more before, and didn't have any problems then.
>
> Is there any reason those plastic pieces are breaking so much? Could this be a sign of cleat wear,
> maybe? I'm using Shimano shoes, fairly high end ones, so I don't think its the shoe's fault.
>
> Thanks!
>
> Jon Bond

 

They actually clip right in. You just kinda pry 'em out with a screwdriver (if they're not badly
broken, don't bother - only if they're popped up or squeaking, because half the time its gonna break
it prying it up). They've got a little circular clip that engages something in the middle of the
pedal. Super easy to replace, just expensive for a piece of plastic!

Jon Bond

"D H" <[email protected]> wrote in message news:[email protected]...
> "Jon Bond" <[email protected]> wrote in message
> news:[email protected]...
> > Emailed. Here's the address: [email protected]
>
> Been away from the computer a bit, but thanks for the help and extra info, Jon. I think I'll
> try for some help for mine. I think I only have
one
> broken at present. By the way, what adhesive did you use, and has it held up fine?
> --
> Off to ride the mountains, Dale Heath Reply to newsgroup. Spam is out of control.
>
>
> > And my initial email:
> > > Referencing the part that fits over the springs, with the cutouts for
> the
> > > squre wires that engage the cleats - the part the cleat sits on, and
is
> > > printed with "TIME ATAC". The orange part on normal times, although
> these
> > > are the composite version.
> > >
> > > I've recently broken three of these - two on one pedal, one on the
> other.
> > > One of them broke within 4 rides after installation, at the same spot
as
> > the
> > > other one - the inside front corner. I'm not sure if this is from
> hitting
> > > them on rocks, but I don't do that too much - seems I did it a lot
more
> > > before, and didn't have any problems then.
> > >
> > > Is there any reason those plastic pieces are breaking so much? Could
> this
> > > be a sign of cleat wear, maybe? I'm using Shimano shoes, fairly high
> end
> > > ones, so I don't think its the shoe's fault.
> > >
> > > Thanks!
> > >
> > > Jon Bond
> >
> >
>

 

"Jon Bond" <[email protected]> wrote in message news:[email protected]...
> They actually clip right in. You just kinda pry 'em out with a
screwdriver
> (if they're not badly broken, don't bother - only if they're popped up or squeaking, because half
> the time its gonna break it prying it up).
They've
> got a little circular clip that engages something in the middle of the pedal. Super easy to
> replace, just expensive for a piece of plastic!
>
> Jon Bond

Great help, Jon. Maybe I'll live with it a while longer, since it is either not too noisy, or
else the rest of the noise is drowning it out! Thanks again.
--
Off to ride the mountains, Dale Heath Reply to newsgroup. Spam is out of control.