> Now it's been 13 days since the order was placed. Still no delivery. Customer services says to
> wait some more. I suggest no one buy from Performance till they can organize themselves.
It may sound funny for me to defend Performance (being a Bicycle Retailer), but, if you had various
options for delivery of your goods and simply chose to go parcel post or standard mail in order to
save money, while other more reliable (in terms of delivery time and tracking capability) methods
were available, it seems like the blame ought to be on the choice of delivery method, not
Performance.
I would assume that whatever you ordered wasn't very expensive; otherwise, Performance is putting
their relationships with customers at quite a risk, since (if they sent stuff out the
cheapest-possible way without means of delivery verification) neither the customer nor Performance
would have any way to prove that something did, or didn't, arrive.
--Mike-- Chain Reaction Bicycles
http://www.ChainReactionBicycles.com