Trek Warranty Problems

[Strex]

Has anyone experienced problems with Trek Australia ... and warrantys? I
just bought a Trek 6500 MTB ..Two weeks ago ... Hooting around the bike
paths near Homebush the other morning .. I come to an intersection .. Hit
the skids and next thing you know .. My brand new back wheel buckles
underneath me! So much so that I had to ring the wife to come pick me up!

Gobsmacked I was .. I bought a decent strong MTB so that when I go off road
I could give it a hard time ... I dont even get off road and the bike *****
itself!

So I go back to the shop where I purchased it in the Eastern Suburbs of
Sydney .. (Great guys!) they tell me it will be covered under warranty. They
show my wheel to Trek and Trek tell them sorry it is not a warranty issue.
Now that's just **** ... Thankfully the guys at the shop believe in good
customer service and they replace the wheel at their cost.

I spent hours choosing a new MTB and settled with Trek based upon their
reputation, product and quality ... Had I of known about their warranty and
customer service .. I probably would have bought something else!!

Strex

 

[bag_head]

Strex wrote:
> Has anyone experienced problems with Trek Australia ... and warrantys?
> I just bought a Trek 6500 MTB ..Two weeks ago ... Hooting around the
> bike paths near Homebush the other morning .. I come to an intersection
> .. Hit the skids and next thing you know .. My brand new back wheel
> buckles underneath me! So much so that I had to ring the wife to come
> pick me up!
> Gobsmacked I was .. I bought a decent strong MTB so that when I go off
> road I could give it a hard time ... I dont even get off road and the
> bike ****s itself!
> So I go back to the shop where I purchased it in the Eastern Suburbs of
> Sydney .. (Great guys!) they tell me it will be covered under warranty.
> They show my wheel to Trek and Trek tell them sorry it is not a warranty
> issue. Now that's just **** ... Thankfully the guys at the shop believe
> in good customer service and they replace the wheel at their cost.
> I spent hours choosing a new MTB and settled with Trek based upon their
> reputation, product and quality ... Had I of known about their warranty
> and customer service .. I probably would have bought something else!!
> Strex

I bought a Trek 8500 3 years ago and I had problems with my back ri
about every 6 months (ripping / cracking & eventually ripping tyres- 2
Town & Country in 4 weeks). I only ever use the MTB to commute on (
days / week), but I also heard the excuse If you use your MTB off roa
the warranty is not valid - WTF

Eventually, I got 3 new back wheels from Trek (under warranty) bu
eventually I gave up and had a Velocity Cliffhanger built (from anthe
LBS) with an XT hub - 12 months later and I've not had any problems
Maybe my problem was more to do with the people building the bike rathe
than 'Trek'




-

 

[hippy]

"Strex" <[email protected]> wrote in message news:402b5c52$1@news1...
> I come to an intersection .. Hit the skids and next thing you know ..
My brand
> new back wheel buckles underneath me! So much so that I had to ring
the wife
> to come pick me up!

I'm a little confused. How did the back wheel buckle
when you used the brakes, but not while your weight
was on it just riding along? When you brake, your
weight moves forward, making the back lighter and
putting more pressure on the front wheel..?

confuzzed
hippy

 

[flyingdutch]

there is a thread about a very similar on scenario on cyclingplus.co.u
(a week or 2 ago) that happened to a UK trek rider which should help yo

same thing, but he got onto the international headquarters person wh
set the local trek people straight and personally followed up to mak
sure everything was o


-

 

[Mike]

hippy wrote:

> I'm a little confused. How did the back wheel buckle
> when you used the brakes,

Does sound weird. Unless it has disk brakes, in which case
the torque from braking could break spokes.
Rim brakes don't put much load on a wheel.
Maybe wheel or brakes crooked??? sideways force??
Did trek have some excuse? Bad assembly by shop?

 

[[email protected]]

>>>>> "bag head" == bag head <bag_head> writes:

Strex> I come to an intersection .. Hit the skids and next thing you
Strex> know .. My brand new back wheel buckles underneath me! So
Strex> much so that I had to ring the wife to come pick me up!

bag head> I bought a Trek 8500 3 years ago and I had problems with
bag head> my back rim about every 6 months (ripping / cracking &
bag head> eventually ripping tyres- 2 x Town & Country in 4
bag head> weeks).

It must be something to do with the way Treks are built in general.
Trek 1200 (road bike), I broke about 11 spokes on my rear wheel in 2
months; ended up having the wheel rebuilt and haven't had a problem
since 4 months down the track. Shame really as that's the only thing
that's marred the bike in my eyes.

--
Cheers
Euan

 

[Duncan]

"Strex" <[email protected]> wrote in message news:402b5c52$1@news1...
> Has anyone experienced problems with Trek Australia ... and warrantys? I
> just bought a Trek 6500 MTB ..Two weeks ago ... Hooting around the bike
> paths near Homebush the other morning .. I come to an intersection .. Hit
> the skids and next thing you know .. My brand new back wheel buckles
> underneath me! So much so that I had to ring the wife to come pick me up!

I snapped a trek 7000 frame once, I'd had the bike maybe two years. I just
took it into Cecil Walkers who remembered selling it to me[1] and within two
days trek freighted out a trek 8000 frame. I was quite happy.

Wheels are a bit of a tough one to warranty claim, I reckon if there are no
dings on it and it's fairly new you should have a legit claim. I've had
lots of problems with machine built wheels that come on factory bikes.
Mainly with continual spoke snapping. Sometimes a hand built wheel with
good spokes is the only way to go.

[1] When I bought the bike I made sure the warranty covered off road
riding. They told me if it breaks it gets replaced, they kept their word.

 

[Strex]

Here's the scenario ...

Hooting around the bike
> paths near Homebush the other morning .. I come to an intersection .. Hit
> the skids and next thing you know .. My brand new back wheel buckles
> underneath me!

When I hit the skids I turned .. Not with great force either .. I went from
peddaling to turning left then braking sharpley ... Now if this was a thin
road wheel I would have expected such .. But a new double walled MTB wheel
... What would happen if it was on dirt/ ... Probably snapped! This is BS!


"Strex" <[email protected]> wrote in message news:402b5c52$1@news1...
> Has anyone experienced problems with Trek Australia ... and warrantys? I
> just bought a Trek 6500 MTB ..Two weeks ago ... Hooting around the bike
> paths near Homebush the other morning .. I come to an intersection .. Hit
> the skids and next thing you know .. My brand new back wheel buckles
> underneath me! So much so that I had to ring the wife to come pick me up!
>
> Gobsmacked I was .. I bought a decent strong MTB so that when I go off
road
> I could give it a hard time ... I dont even get off road and the bike
*****
> itself!
>
> So I go back to the shop where I purchased it in the Eastern Suburbs of
> Sydney .. (Great guys!) they tell me it will be covered under warranty.
They
> show my wheel to Trek and Trek tell them sorry it is not a warranty issue.
> Now that's just **** ... Thankfully the guys at the shop believe in good
> customer service and they replace the wheel at their cost.
>
> I spent hours choosing a new MTB and settled with Trek based upon their
> reputation, product and quality ... Had I of known about their warranty
and
> customer service .. I probably would have bought something else!!
>
> Strex
>
>

 

[hippy]

"Strex" <[email protected]> wrote in message news:402d53be@news1...
> > paths near Homebush the other morning .. I come to an intersection ..
Hit
> > the skids and next thing you know .. My brand new back wheel buckles
> > underneath me!
>
> When I hit the skids I turned .. Not with great force either .. I went
from
> peddaling to turning left then braking sharpley ... Now if this was a thin
> road wheel I would have expected such .. But a new double walled MTB wheel
> .. What would happen if it was on dirt/ ... Probably snapped! This is BS!

Ahh.. sideways forces... that sounds more like it!

hippy

 

[Strex]

Hey Hippy its a !@#$% MTB.. is it not designed to be riden hard!

"hippy" <[email protected]> wrote in message
news:[email protected]...
> "Strex" <[email protected]> wrote in message news:402d53be@news1...
> > > paths near Homebush the other morning .. I come to an intersection ..
> Hit
> > > the skids and next thing you know .. My brand new back wheel buckles
> > > underneath me!
> >
> > When I hit the skids I turned .. Not with great force either .. I went
> from
> > peddaling to turning left then braking sharpley ... Now if this was a
thin
> > road wheel I would have expected such .. But a new double walled MTB
wheel
> > .. What would happen if it was on dirt/ ... Probably snapped! This is
BS!
>
> Ahh.. sideways forces... that sounds more like it!
>
> hippy
>
>

 

[hippy]

"Strex" <[email protected]> wrote in message news:402f524c$1@news1...
> Hey Hippy its a !@#$% MTB.. is it not designed to be riden hard!

Yeah, totally.. .I just didn't understand how the
back wheel was destroyed just from braking.
Now I do. Next time I test ride an mtb..
sideways all the way baby!!

hippy