I apologize in advance if my hints below seem quite elementary, but more often than not one of them will work.
While I'm not familiar with the product you are using, it sounds as if there is a hardware or communications failure somewhere. Here are some things that you might want to try first, mininal expense being the priority. First, disconnect
all sources of power either battery or receptacle, wait a minute or so and plug everything back in. If there are any cables used to communicate with other devices, unplug and reconnect each one. Check all connections to be sure they are secure, then run the cables with your fingers and eyes to see if there is any physical damage. Replace as needed. Check with the
manufacturer of your trainer to see if there are any software or firmware updates that might be available and follow those steps to upgrade (these are 99.99% free, but you have to follow the instructions carefully). Replace all batteries, if any.
If the problem isn't resolved by now it would be best to contact the manufacturer's technical support line to open a trouble ticket. Here's where you have to do a little detective work beforehand. Think about what you were doing or events that took place before the first time you saw the error and what you have done to try to reset things. Explain the loss of data capture and how frequently this occurs (sounds like always in your case). Most importantly, be patient. If this is a known
hardware problem, you will most likely not find a solution to the problem on the manufacturer's public website. Engineers keep these issues close to the vest since it directly correlates with marketing. You may have to send one or more components back (worst case scenario
) so be prepared for that possibility, although God willing and the creek don't rise, you won't need to.
I know this seems a little long-winded, I can almost guarantee it's what tech support will tell you to do before there is any inkling of actually servicing the components you are using.