Hello.
I am asking the group for information or contacts for others
who may have had similar problems (I refuse to believe that
the following problems are affecting solely me). THis is all
within 60 days time, by the way!
Background.
Purchased a floor model designer double oven (DEDO205) from
Delia, the New England (and NY) regional distributor - which
happens to be located right up the road from me. THey don't
sell direct (or collect sales tax,etc) so they had us go to
a local vendor/appliance store (who because they have been
so wonderful through all this won't get their name sullied
here.. they really have been very good). so, we had a
cabinet made specifically for this oven (yes, they are all
slightly different dimensions, ie; the wolf is 2" shorter
and 1/2" wider, etc) but it did not work when installed. not
just minor stuff... convection fan did not work and the
cooling fan did not cool the oven in the cabinet - plus
several other cosmetic issues). SO off we go to oven #2.
Installed a few weeks later (after several more hours wasted
with repair visits, etc).
Oven #2. FOUR hours of install by experienced techs. the
trim did not fit, the heat/cooling shields did not fit (and
mamed the cabinet trim on the way in, etc). then, when
finally shoe-horned into my square box (ever try to fit a
round peg into a square hole?) the oven tripped the fuses
(no such problem with oven #1 and it slid in and out very
easily). it was drawing nearly 50amps on a 40amp circuitry.
not good, to say the least. THis AFTER oven #2 was supposed
to have passsed a "battery of tests" we could use one oven
at a time in the interim.
moved onto oven #3. they agreed to give us one out of the
box. brand new. not a floor model. installed. and the clock
did not work and the timer switch indicator was installed
backwards and upsidedown (actually 90o off, so that is 1/4
turn upside down) and the dials and glass were broken out of
the box). to boot, the cooling fans did not properly kick on
when they were supposed to (the relay switches in the
schematics indicate on/off at 115o for either oven and the
fans both come on (via a re-routed wire to jump the other
one on, if either relay gets hot). and only the top fan
switch worked out of the box. again BAD BAD dangerous for
the oven to get hot for so long after use and not get cooled
properly. one week later.. bottom oven failed. convection
fan goes on, but no bake or broil element. more failures.
oven #4 gets installed Wednesday. I am already talking with
attorneys for my costs and time and aggrevation, but I truly
believe that this is endemic of a wider problem that is not
being addressed.
ANyone else out there had problems with Viking Designer
ovens? my email is not the econpatrick (probably full of
spam) so i use another one... it is pbrcpa1963 <remove this
for spam> hotmail <dot> com
Thanks for your help.
PS> if you want, I'd be happy to post the serial numbers
PS> for all 3
ovens if you'd like. this is not a joke.
patrick