What's up with Klein Tech Support?

Discussion in 'Cycling Equipment' started by Coal Miner, May 25, 2003.

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  1. Coal Miner

    Coal Miner Guest

    I've tried three times so far to get some tech manuals emailed to me, so far all with no response.

    Klein's web site has Tech Manuals for downloading for 2001-2003, and pre 1997 models. However I'm
    looking for manuals for two years in-between 97 and '01:

    1998 Klein Mantra 1999 Klenin Mantra Race

    Other then the automated reply 'One of our specialists will return your email shortly.' -- I never
    hear back from Klein.

    Does anyone know where I can get the above manuals, preferable in electronic format?
     
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  2. Mgc

    Mgc Guest

    Hm.... sounds like the same great response I got from Lemond support. I wonder if Trek is any
    better? There is a common thread, right? Great bikes, lousy customer service. Hopefully your LBS has
    some pull. "Coal Miner" <[email protected]> wrote in message news:eek:[email protected].......
    > I've tried three times so far to get some tech manuals emailed to me, so far all with no response.
    >
    > Klein's web site has Tech Manuals for downloading for 2001-2003, and pre 1997 models. However I'm
    > looking for manuals for two years in-between 97 and '01:
    >
    > 1998 Klein Mantra 1999 Klenin Mantra Race
    >
    > Other then the automated reply 'One of our specialists will return your email shortly.' -- I never
    > hear back from Klein.
    >
    > Does anyone know where I can get the above manuals, preferable in electronic format?
     
  3. Bob McBreen

    Bob McBreen Guest

    I love my Klein bike, but also hate their service. When it was time to bike a second bike I voted
    with my wallet and purchased a Cannonade.

    "MGC" <[email protected]> wrote in message news:[email protected]...
    > Hm.... sounds like the same great response I got from Lemond support. I wonder if Trek is any
    > better? There is a common thread, right? Great
    bikes,
    > lousy customer service. Hopefully your LBS has some pull. "Coal Miner" <[email protected]> wrote in message
    > news:eek:[email protected].......
    > > I've tried three times so far to get some tech manuals emailed to me, so far all with no
    > > response.
    > >
    > > Klein's web site has Tech Manuals for downloading for 2001-2003, and pre 1997 models. However
    > > I'm looking for manuals for two years in-between
    97
    > > and '01:
    > >
    > > 1998 Klein Mantra 1999 Klenin Mantra Race
    > >
    > > Other then the automated reply 'One of our specialists will return your email shortly.' -- I
    > > never hear back from Klein.
    > >
    > > Does anyone know where I can get the above manuals, preferable in electronic format?
    >
     
  4. Tim McTeague

    Tim McTeague Guest

    Well, my 1999 Mantra Race has now developed a problem where the internal headset has gone belly up.
    The bars turn but with LOTS of resistance. This used to happen in winter, the bike is stored in an
    outside shed, but would free up after turning the bars a couple of times. I have not ridden the bike
    in months, due to the Winter snow and purchase of a new road bike. I was not crazy about the unique
    Klein "Airheadset" and now I know why. Funny, they no longer use it in the 2003 lineup. I am
    dreading my pending customer service experience.

    Tim

    "Bob McBreen" <[email protected]> wrote in message news:[email protected]...
    > I love my Klein bike, but also hate their service. When it was time to
    bike
    > a second bike I voted with my wallet and purchased a Cannonade.
    >
    > "MGC" <[email protected]> wrote in message news:[email protected]...
    > > Hm.... sounds like the same great response I got from Lemond support. I wonder if Trek is any
    > > better? There is a common thread, right? Great
    > bikes,
    > > lousy customer service. Hopefully your LBS has some pull.
     
  5. Matt O'Toole

    Matt O'Toole Guest

    Most companies are really not up to speed with email. Don't expect to get good service this way. Go
    through your dealer, and/or use the telephone.

    Matt O.

    "Tim McTeague" <[email protected]> wrote in message news:[email protected]...
    > Well, my 1999 Mantra Race has now developed a problem
    where the internal
    > headset has gone belly up. The bars turn but with LOTS of
    resistance. This
    > used to happen in winter, the bike is stored in an outside
    shed, but would
    > free up after turning the bars a couple of times. I have
    not ridden the
    > bike in months, due to the Winter snow and purchase of a
    new road bike. I
    > was not crazy about the unique Klein "Airheadset" and now
    I know why.
    > Funny, they no longer use it in the 2003 lineup. I am
    dreading my pending
    > customer service experience.
    >
    > Tim
    >
    > "Bob McBreen" <[email protected]> wrote in message
    > news:[email protected]...
    > > I love my Klein bike, but also hate their service. When
    it was time to
    > bike
    > > a second bike I voted with my wallet and purchased a
    Cannonade.
    > >
    > > "MGC" <[email protected]> wrote in message news:[email protected]...
    > > > Hm.... sounds like the same great response I got from
    Lemond support. I
    > > > wonder if Trek is any better? There is a common
    thread, right? Great
    > > bikes,
    > > > lousy customer service. Hopefully your LBS has some
    pull.
     
  6. Tim McTeague

    Tim McTeague Guest

    Actually , a Klein rep responded in a couple of days via e-mail. He said the '99 Mantra Race had a
    lot of problems with the Airhead system becoming tight. I hope this means they will warranty it. I
    had planned all along to take it to the dealer but now I have a bit more "ammo". We shall see.

    Tim

    "Matt O'Toole" <[email protected]> wrote in message
    news:[email protected]...
    > Most companies are really not up to speed with email. Don't expect to get good service this way.
    > Go through your dealer, and/or use the telephone.
    >
    > Matt O.
     
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