[COLOR= #0000ff]Whether or not I use a LBS, and whether I then go to an online store to make the purchase, depends on 2 things. [/COLOR]
[COLOR= #0000ff]1) If they have my size. Many bike shops don't carry plus-size clothing; so what I do is go in to find styles I like, mark down the brand name, etc., and then try to find them online in my size. I obviously don't have a choice to buy there, so even if someone helps me, I can't return the favor and make them a commission. If the clerk has been REALLY helpful and spent much time with me, though, I would buy a non-clothing item from them just so they don't feel like they've wasted their time totally.[/COLOR]
[COLOR= #0000ff]2) The attitude and helpfulness of the sales clerk. I believe in reciprocation, and if a clerk has been extremely courteous and helpful, I really want to buy something from them because most of them do work on mainly commissions. I have even been known to make sure I know the clerk's name, call the manager of the store, and give them a glowing recommendation, which helpfully will be noted in their chart for upcoming evaluations and possible raises. If, however, there was NO help from a clerk -- like yesterday, when I spent 2 hours in REI wondering from rack to rack, trying to find clothing, without a single person acknowledging my existence -- or even resentful help, like I got from Kinectic BIkes here when, while trying to buy a BIKE, the clerk acted like I was wasting his time -- then I have no qualms about leaving their store and making my purchases online, even if I tried on the clothing in the store. [/COLOR]
[COLOR= #0000ff]As an aside, I think part of the reason I'm ignored is because I'm a) pushing 60, and b) overweight, and I think the clerks take one look at me and think something along the lines of "Yeah, like she's gonna buy anything for exercising." Even when I bought the jersey and jacket yesterday at REI, as we were checking out the cashier totally assumed that they were for my husband. When he said that they were nice, smiling at my husband, I said, 'Yes they are, and I'm really going to enjoy biking in them." He could barely conceal his shock; it was actually pretty comical watching him try. So a holler to you, if you're reading this and work in a bike store: Not Everybody who's old and fat sits in their recliners all day eating bon-bons and cashing Medicare checks, so take a lesson! I've now spent over $1,000 on my bike and accessories for her and cycling clothing, and in the first 3 stores we went in, we couldn't GET anybody to help us. Two of them, when we finally pinned them down and said what I wanted, promised to order bikes for me and then call me back. I never heard from them. $1,000 might not be a ton of money to some stores in purchases, but the thing is, if they're losing $1,000 from me by ignoring my requests for help, how many other times have they lost it from other customers? In today's economy, the managers might want to think about that. [/COLOR]
[COLOR= #0000ff]Anyway, sorry for the rant, lol. Those are the conditions for my shopping online versus the stores. OH -- and I just found some fabulous deals on things from Sierra Trading Post -- which, incidentally, has great online customer service![/COLOR]
[COLOR= #0000ff]Happy bike-shopping, y'all![/COLOR]