M
maxo
Guest
I've mentioned on here before that my LBS's are so horrendous that I'll
put up with almost anything regarding ordering on the web to avoid them,
but...
Why are Nashbar and Performance so bloody clueless? The custserve reps are
rude on the phone (I'm usually quite cordial) and their shipping times
from similar regions in the country that I get other items from are
routinely a few days longer (I think they fib about having processed the
order).
Today I emailed Performance about subbing one tire for another as the
original was backordered a few weeks. I stated, "Please sub *** for yyy or
please credit my account." Simple right? The mailed back, "We will be
shipping the original order when we receive our shipment of tires." Gahh!
Who wants to wait a month for shipment 500 miles away?!
Why is it that I can do business with Amazon or Zappos--which are enormous
businesses as well, but are totally stress free?
Btw, the Performance store I used to frequent in Chicago had *very* nice
service. (I usually went to Rapid Transit though, locally owned)
Does anybody know a place for web ordering mundane bike **** that doesn't
suck monkey balls?
I'm in the Southern US.
[/rant]
put up with almost anything regarding ordering on the web to avoid them,
but...
Why are Nashbar and Performance so bloody clueless? The custserve reps are
rude on the phone (I'm usually quite cordial) and their shipping times
from similar regions in the country that I get other items from are
routinely a few days longer (I think they fib about having processed the
order).
Today I emailed Performance about subbing one tire for another as the
original was backordered a few weeks. I stated, "Please sub *** for yyy or
please credit my account." Simple right? The mailed back, "We will be
shipping the original order when we receive our shipment of tires." Gahh!
Who wants to wait a month for shipment 500 miles away?!
Why is it that I can do business with Amazon or Zappos--which are enormous
businesses as well, but are totally stress free?
Btw, the Performance store I used to frequent in Chicago had *very* nice
service. (I usually went to Rapid Transit though, locally owned)
Does anybody know a place for web ordering mundane bike **** that doesn't
suck monkey balls?
I'm in the Southern US.
[/rant]