Wiggle - anyone got a telno for them?



R

Rola

Guest
I seem to be having a problem with them. After always singing their
praises it looks like the inevitable as happened.

Placed an order, paid for priority dispatch and got nothing. Instead of
sending via the usual courier they sent via 1st class royal mail - not
even recorded or signed for. So some postie is probably riding round
with some dura ace 10 speed kit now :)

Found a number for them, but it is a recorded message asking to send an
email. I have sent an email and got an initial reply saying I should
check with neighbours and the local sorting office - which I have done.
But they seem to have ceased responding when I ask for an update on the
situation.

The value paid for was over 110GBP... so I'm a bit vexed at the moment....
 
P

Pete Biggs

Guest
Rola wrote:
> I seem to be having a problem with them. After always singing their
> praises it looks like the inevitable as happened.
>
> Placed an order, paid for priority dispatch and got nothing. Instead
> of sending via the usual courier they sent via 1st class royal mail -
> not even recorded or signed for. So some postie is probably riding
> round with some dura ace 10 speed kit now :)
>
> Found a number for them, but it is a recorded message asking to send
> an email. I have sent an email and got an initial reply saying I
> should check with neighbours and the local sorting office - which I
> have done. But they seem to have ceased responding when I ask for an
> update on the situation.
>
> The value paid for was over 110GBP... so I'm a bit vexed at the
> moment....


Send a letter to The Manager via snail mail.

I would demand a replacement or refund, though you're not legally entitled
if the sender used a reasonable postal service and obtained proof of
postage. But I would expect Wiggle to pay up anyway to avoid further bad
publicity.

~PB
 
C

Chris Hills

Guest
Pete Biggs wrote:
> Send a letter to The Manager via snail mail.
>
> I would demand a replacement or refund, though you're not legally entitled
> if the sender used a reasonable postal service and obtained proof of
> postage. But I would expect Wiggle to pay up anyway to avoid further bad
> publicity.


OP said it was sent first class, which isn't recorded. I would be rather
angry with their response, as it is their duty to ensure the goods
arrived. From their response it sounds as though they are trying to get
away with it. I would write them a letter, and if they don't send a
timely reply, go to small claims court.

Chris
 
P

Pete Biggs

Guest
Chris Hills wrote:

> OP said it was sent first class, which isn't recorded.


It can be (for 58p extra), but wasn't in this case according to the OP.

> I would be
> rather angry with their response, as it is their duty to ensure the
> goods arrived. From their response it sounds as though they are
> trying to get away with it. I would write them a letter, and if they
> don't send a timely reply, go to small claims court.


It is not the retailer's duty to ensure the goods arrive. The goods legally
become the buyer's property the moment they are posted. It's about
"transfer of title", iirc.

The only question is whether ordinary First Class was a reasonable service
to use for this order. I'm not sure, but I can't think it makes much
difference as stuff shouldn't be left outside the property even when it's
not Recorded, or "Signed For" as it's now called.

~PB
 
N

naked_draughtsman

Guest
"Pete Biggs" <[email protected]> wrote in
message news:[email protected]
> Chris Hills wrote:
>
>> OP said it was sent first class, which isn't recorded.

>
> It can be (for 58p extra), but wasn't in this case according to the OP.
>
>> I would be
>> rather angry with their response, as it is their duty to ensure the
>> goods arrived. From their response it sounds as though they are
>> trying to get away with it. I would write them a letter, and if they
>> don't send a timely reply, go to small claims court.

>
> It is not the retailer's duty to ensure the goods arrive. The goods
> legally become the buyer's property the moment they are posted. It's
> about "transfer of title", iirc.
>
> The only question is whether ordinary First Class was a reasonable service
> to use for this order. I'm not sure, but I can't think it makes much
> difference as stuff shouldn't be left outside the property even when it's
> not Recorded, or "Signed For" as it's now called.


It probably wasn't even left outside. It's probably floating around the
Royal Mail national labyrinth right now.

--
peter

Cheap train tickets database
http://www.petereverett.co.uk/tickets/

Email sent to this address is generally deleted upon arrival
Visit website if you want to contact me
 
P

Pete Biggs

Guest
naked_draughtsman wrote:
> "Pete Biggs" <[email protected]>
> wrote in message news:[email protected]
>> Chris Hills wrote:
>>
>>> OP said it was sent first class, which isn't recorded.

>>
>> It can be (for 58p extra), but wasn't in this case according to the
>> OP.
>>> I would be
>>> rather angry with their response, as it is their duty to ensure the
>>> goods arrived. From their response it sounds as though they are
>>> trying to get away with it. I would write them a letter, and if they
>>> don't send a timely reply, go to small claims court.

>>
>> It is not the retailer's duty to ensure the goods arrive. The goods
>> legally become the buyer's property the moment they are posted. It's
>> about "transfer of title", iirc.
>>
>> The only question is whether ordinary First Class was a reasonable
>> service to use for this order. I'm not sure, but I can't think it
>> makes much difference as stuff shouldn't be left outside the
>> property even when it's not Recorded, or "Signed For" as it's now
>> called.

>
> It probably wasn't even left outside. It's probably floating around
> the Royal Mail national labyrinth right now.


There might be a fight if Wiggle claim the parcel was received -- which
hopefully the OP will win as it's more likely for a parcel to have got
lost/stolen in the post than for a regular customer to make a fraudulent
claim.

~PB
 
P

Pete Biggs

Guest
Pete Biggs wrote:
> naked_draughtsman wrote:
>> "Pete Biggs" <[email protected]>
>> wrote in message news:[email protected]
>>> Chris Hills wrote:
>>>
>>>> OP said it was sent first class, which isn't recorded.
>>>
>>> It can be (for 58p extra), but wasn't in this case according to the
>>> OP.
>>>> I would be
>>>> rather angry with their response, as it is their duty to ensure the
>>>> goods arrived. From their response it sounds as though they are
>>>> trying to get away with it. I would write them a letter, and if
>>>> they don't send a timely reply, go to small claims court.
>>>
>>> It is not the retailer's duty to ensure the goods arrive. The goods
>>> legally become the buyer's property the moment they are posted. It's
>>> about "transfer of title", iirc.
>>>
>>> The only question is whether ordinary First Class was a reasonable
>>> service to use for this order. I'm not sure, but I can't think it
>>> makes much difference as stuff shouldn't be left outside the
>>> property even when it's not Recorded, or "Signed For" as it's now
>>> called.

>>
>> It probably wasn't even left outside. It's probably floating around
>> the Royal Mail national labyrinth right now.

>
> There might be a fight if Wiggle claim the parcel was received --
> which hopefully the OP will win as it's more likely for a parcel to
> have got lost/stolen in the post than for a regular customer to make
> a fraudulent claim.


Just realised that I'm contradicting myself there. All Wiggle have to claim
is that the goods were sent in a reasonable way.

Still not sure if ordinary First Class counts.

~PB
 
A

Andy

Guest
Pete Biggs wrote:
> Chris Hills wrote:
>
>> OP said it was sent first class, which isn't recorded.

>
> It can be (for 58p extra), but wasn't in this case according to the OP.
>
>> I would be
>> rather angry with their response, as it is their duty to ensure the
>> goods arrived. From their response it sounds as though they are
>> trying to get away with it. I would write them a letter, and if they
>> don't send a timely reply, go to small claims court.

>
> It is not the retailer's duty to ensure the goods arrive. The goods legally
> become the buyer's property the moment they are posted. It's about
> "transfer of title", iirc.


From DTI Distance Selling Regulations:

"Q8. What can I do if I don't receive my goods?

If no date is specified, delivery of goods or the start of performance
of a service must be within 30 days of the order. If they don't arrive
you are entitled to cancel the order and receive a full refund.

Consumers purchasing goods over the value of £100 in the UK are
protected by Section 75 of the Consumer Credit Act 1974, if the seller
fails to honour the contract consumers may claim costs from the credit
card company. The Office of Fair Trading publishes ‘‘Equal Liability’’
which gives more details. This does not apply to overseas credit card
transactions.

According to the Sale and Supply of Goods to Consumer Regulations 2002
the goods remain at the seller’s risk until they are delivered to the
consumer. Thus the supplier is liable should the goods not arrive. "


If the OP used credit card, and the supplier won't play ball, then as
the cost to the OP was over 100 GBP, then I'd offload the problem to
them rather than going the small claims route. One reason to always use
a CC for mail order.

--
AndyM
 
E

Ekul Namsob

Guest
Pete Biggs <[email protected]> wrote:

> Pete Biggs wrote:


> > There might be a fight if Wiggle claim the parcel was received --
> > which hopefully the OP will win as it's more likely for a parcel to
> > have got lost/stolen in the post than for a regular customer to make
> > a fraudulent claim.

>
> Just realised that I'm contradicting myself there. All Wiggle have to claim
> is that the goods were sent in a reasonable way.
>
> Still not sure if ordinary First Class counts.


Well, as it would only cover for losses up to something like 25 pounds,
I would suggest that it's a silly way of posting over a hundred pounds
of merchandise.

Besides, any company that values its repeat customers would just cough
up.

Cheers,
Luke


--
Lincoln City 0-2 Southend United (AET)
Swansea City 2-2 Southend United
We went up twice with Tilly and Brush
 
P

Pete Biggs

Guest
Ekul Namsob wrote:

>> Still not sure if ordinary First Class counts.

>
> Well, as it would only cover for losses up to something like 25
> pounds,


28. (Weirdly, there's optional extra cover available for Standard Parcels,
but not First or Second Class Recorded).

> I would suggest that it's a silly way of posting over a
> hundred pounds of merchandise.


It is silly, but I don't think the amount of compensation cover the sender
has is relevant.

> Besides, any company that values its repeat customers would just cough
> up.


Agreed, and they may still do that.

~PB
 
R

Rola

Guest
Andy wrote:

> If the OP used credit card, and the supplier won't play ball, then as
> the cost to the OP was over 100 GBP, then I'd offload the problem to
> them rather than going the small claims route. One reason to always use
> a CC for mail order.
>

Good point. I used a Natwest Maestro card, which I'm told offers no
purchase protection. If I had used my Mastercard or Visa I would have
been better off - hey ho.

I am on good terms with the postie (the wife tips well at Xmas), and he
would not leave something outside - I am at home when he arrives on a
daily basis, so it is unlikely he would have to. I have caught him once
or twice coveting my ride as he slogs his lump of fully laden iron up
the street....

My account with wiggle shows I have spent 950GBP with them in the last
365 days, and to be fair this is the first hiccup.

I will call them on Monday now that I have a number, and see if I can
speak to human. If no joy I will write a letter. I hope I can get this
resolved, as I have appreciated the previously good service.

Thanks for all the tips so far - will keep you posted. I see that they
have updated the web page design - maybe everyone in the office has been
tied up with that and I'm being ignored for a reason :)
 
C

Chris Hills

Guest
Pete Biggs wrote:
> It is not the retailer's duty to ensure the goods arrive. The goods legally
> become the buyer's property the moment they are posted. It's about
> "transfer of title", iirc.


Wrong, it is the responsibility of the seller to ensure the goods are
received. Ask a solicitor, or look on the DTI website. What on earth
made you think that?
 
P

Pete Biggs

Guest
Chris Hills wrote:
> Pete Biggs wrote:
>> It is not the retailer's duty to ensure the goods arrive. The goods
>> legally become the buyer's property the moment they are posted.
>> It's about "transfer of title", iirc.

>
> Wrong, it is the responsibility of the seller to ensure the goods are
> received. Ask a solicitor, or look on the DTI website. What on earth
> made you think that?


Because it's been discussed before in depth and I remembered the conclusion.
Links to the legislation were included and I read that too.

Some other legislation may protect you, though, like when you use a credit
card for a £100 order, for example.

Have you asked a solicitor? What exactly did you ask and what exactly did
the solicitor say?

~PB
 
R

Roger Merriman

Guest
Pete Biggs <[email protected]> wrote:

> Chris Hills wrote:
>
> > OP said it was sent first class, which isn't recorded.

>
> It can be (for 58p extra), but wasn't in this case according to the OP.
>
> > I would be
> > rather angry with their response, as it is their duty to ensure the
> > goods arrived. From their response it sounds as though they are
> > trying to get away with it. I would write them a letter, and if they
> > don't send a timely reply, go to small claims court.

>
> It is not the retailer's duty to ensure the goods arrive. The goods legally
> become the buyer's property the moment they are posted. It's about
> "transfer of title", iirc.
>
> The only question is whether ordinary First Class was a reasonable service
> to use for this order. I'm not sure, but I can't think it makes much
> difference as stuff shouldn't be left outside the property even when it's
> not Recorded, or "Signed For" as it's now called.
>
> ~PB


there is no "signed for" only recorded delevery which, is the proof of
posting, but is effectvly untraceable once in the system. and special
deverery, was once registered delvery.

seem a bit too close to ebuyer with no advertised phone number...

roger
 
P

Pete Biggs

Guest
Roger Merriman wrote:

> there is no "signed for" only recorded delevery


It's now called "Recorded Signed ForT".

> which, is the proof of posting,


Yes but proof of posting can be obtained with ordinary First Class as well.

~PB
 
P

Pete Biggs

Guest
> It's now called "Recorded Signed ForT".

The "T" was a little "TM" when I pasted it.

~PB
 
W

wafflycat

Guest
"Pete Biggs" <[email protected]> wrote in
message news:[email protected]
> Roger Merriman wrote:
>
>> there is no "signed for" only recorded delevery

>
> It's now called "Recorded Signed ForT".
>
>> which, is the proof of posting,

>
> Yes but proof of posting can be obtained with ordinary First Class as
> well.
>
> ~PB


Indeed it can. It's something I have used fairly frequently. Costs nothing,
just fill in appropriate little form from post office & counter clerk stamps
it. Easy-peasy and very useful.
 
S

Simon Brooke

Guest
in message <[email protected]>, Pete Biggs
('[email protected]') wrote:

> It is not the retailer's duty to ensure the goods arrive. The goods
> legally
> become the buyer's property the moment they are posted. It's about
> "transfer of title", iirc.
>
> The only question is whether ordinary First Class was a reasonable
> service
> to use for this order. I'm not sure, but I can't think it makes much
> difference as stuff shouldn't be left outside the property even when it's
> not Recorded, or "Signed For" as it's now called.


If, as the OP says, he 'paid for priority dispatch', then quality of
delivery service becomes part of the contract, I would have thought.

--
[email protected] (Simon Brooke) http://www.jasmine.org.uk/~simon/
;; Sending your money to someone just because they've erected
;; a barrier of obscurity and secrets around the tools you
;; need to use your data does not help the economy or spur
;; innovation. - Waffle Iron Slashdot, June 16th, 2002