On Thu, 14 Aug 2003 08:54:59 +0000 (UTC), Frank X <
[email protected]> wrote:
>
> Demon were **** 10 years ago. Set the debt collectors on me for not renewing a yearly contract.
>
> So Demon = Scum
Well, the Demon financial people are. In our case, set the debt collectors on us for not paying an
invoice they hadn't yet sent to us (when it eventually turned up it was dated after the action) and
which was for an account that wasn't ours anyway.
Also took over 18 months to credit us for an account that was paid in advance and cancelled
(entirely in accordance with their terms).
On another occasion we got a full set of their escalating-nastiness letters and the invoice they
referred to, all received in teh same post and postmarked the same day.
Customer services are nearly as bad (repeat after me "billings is not a customer facing
department") and there are some woeful failures in whoever devised some of tehir processes. They
also don't understand that there might be some things where I the customer know more than they the
customer services flunky - I had customer services flunky claiming teh data protection act applied
to soemthing it didn't, even as I had the act on my desk in front of me and read from it down the
phone to them.
However, if you have something that doesn't involve financials, and you manage to flummox the
'technical support' people and get to the actually technical people, I've found they know what
they're doing and either things get fixed, or you get an admission or explanation of what and why
Demon do what they do (but I still think their DNS system is broken).
Since, most of the time, our financial people deal with their financial people, and I deal with
their technical people when necesary, and I pick the ISP (pretty much), we stick with them, but they
do have their moments.
regards, Ian SMith
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