Hunter why is it so important to you to know my first name? The only person that's important to is my mother! I have told you already, I am a customer, and that, I'm afraid, is that. You can try to discredit what I am saying here all you like, and run away if you think that's the solution. Stick your virtual fingers in your ears and say "la la la, not listening" when a customer says things you don't like, the fact is you KNOW it's the truth!
The Microsoft example was a reply to "Ben W", apparently a highly satisfied 3.0 "customer"
who rhetorically asked about support for Windows 98. It was a bad example for him to use as in fact MS provides excellent support WELL after the normal product lifecycle. Furthermore it has NO time or frequency limitation on activation or reactivation (well it didn't come with any, so substitute XP), nor should it.
I thought maybe, MAYBE I had this all wrong. Maybe I somehow had made a dreadful mistake. Maybe I'd somehow misunderstood. Maybe the people on other BB littered with complaints about Peaksware licensing also had it wrong (not that you'd know about that of course, not with your fingers in your ears and all). This was Hunter after all and surely,
SURELY it couldn't be true. So how then do you explain this?
Should a computer crash/ be lost/ or otherwise inaccessible to the user to deactivate the license (ie, the user did not deactivate the license prior to un-installing WKO+ 3.0), TrainingPeaks will only increment the available slots by 1 per every 12 months from the time of purchase forward.
That is another cut and paste, this time not from an email but from the WKO+ v 3.0 licensing policy. Does this not confirm PRECISELY what I mentioned previously? It's there, for
everyone to read, so Hunter please don't try to discredit what I'm saying! Fine, you're going to look after ME personally if I have a problem, thank you. Now what about all the other customers?
So why did I initially bring this up? Well if you went back to my original post you'd see I didn't. I outlined why I was looking for an alternative to WKO, and one that was native to Mac OS X. It was you Hunter who asked me to "cut you some slack". Probably in hindsight not a smart thing to say to a customer who is already clearly pretty ****** off. It was you Hunter who came up and implied this whole project was for the benefit of the cycling community, and if you happened to make a few bucks out of it what's wrong with that. It was Peaksware (and I'll say "you" again, but will come back to that) who told me that all previous versions to 3.0 will not be reactivated in 12 months time. So why am I bringing all this up now? Well Hunter let's just say I don't like being treated like an idiot, and I especially don't like BS.
Unlike yourself Hunter I don't come up on this forum crying poor, though I'm far from rich that's for sure! So as I've said, it's not the money, but that's just me. Unlike those who are happy to sell their soul to the devil, I stand by principles (despite 6 years at university business school trying to convince me otherwise
). One of my key principles is to stand up for those who can't or won't do it for themselves, and incidentally thank you for those who have contacted me with support. So let's cut the BS shall we. You imply and want people to believe that Peaksware is a small, benevolent organisation who eke out a small income helping "us" out. Is it not in fact true that Peaksware's corporate governance is controlled by a venture capital company, the definition of which MUST return an extraordinary ROI? Well unless they too are "just cycling enthusiasts".
Of all the points I've made in all my previous posts, which are untrue? They are all facts and you know it. Customers have paid good money for a product and they deserve better. Since Peaksware can't build obsolescence into the product they instead try to force obsolescence (as if the hard sell wasn't enough). Not true? Well the instant v3.0 was released the link to v2.2 build 106 was pulled from the support site. Now I notice that not only is it pulled from the web site, it's been pulled off the server! How is that in ANY way related to a lack of resources as you claim (or are you struggling that badly with bandwidth)? So if a customer doesn't have build 106 and they're experiencing bugs that may well have been patched, tough luck sunshine, buy v3.0. "That will be $64.50 thanks". Ca-ching! Please stop pretending the income stream is redirected to product development for the benefit of customers. Peaksware
charges for these "upgrades" Hunter, some features of which (like the nonsense "Power Profiling" results) should have been patched years ago. By the time WKO v4.0 is released, in current dollars, it would cost a customer over $320 for the initial purchase plus each of the 3 "upgrades". How extraordinarily generous of Peaksware!
I'm sorry it has come to this Hunter, because I sincerely wished the best for the company and applaud one that does well. But enough is enough. I've said it before. I'll say it again (if in fact you're prepared to take your fingers from your ears). This is not about ME, this is about ALL of the customers. Pretend there's not a problem if you like, it makes NO difference to me!
