What has been your experience with Treks warranty service on the Madone bikes? Have you had to make a claim and if so, how did Trek handle it? Were there any issues with getting the problem resolved or was the process smooth sailing? Im curious to know if Treks warranty service lives up to the high standards they set with their bikes.
Specifically, Id love to hear about the communication process - were they responsive to your inquiries and did they keep you updated on the status of your claim? Were there any surprises or gotchas along the way, or did they stick to their warranty terms?
Its also interesting to know if Treks warranty service varies depending on the specific model year or generation of the Madone. Have there been any changes to their warranty process over the years that have impacted your experience?
Lastly, how did the warranty service impact your overall satisfaction with the bike and the brand? Did it make you more or less likely to recommend Trek to others?
Specifically, Id love to hear about the communication process - were they responsive to your inquiries and did they keep you updated on the status of your claim? Were there any surprises or gotchas along the way, or did they stick to their warranty terms?
Its also interesting to know if Treks warranty service varies depending on the specific model year or generation of the Madone. Have there been any changes to their warranty process over the years that have impacted your experience?
Lastly, how did the warranty service impact your overall satisfaction with the bike and the brand? Did it make you more or less likely to recommend Trek to others?