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Re: Race mishaps?

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Triathlon
Published
17 June 2005
Last activity
27 June 2005
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Harold Buck
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  1. In article <[email hidden]>,

    anders said:

    There is a variety of things that can go wrong in a race and a variety
    of ways in which race arrangers can goof up: the leaders in the
    marathon race can be directed to the halfmarathon course (or vice
    versa), the bib pickup can run out of safety pins or the arrival of an
    unscheduled train can cause the barrier at a crossing to come down at
    an inopportune moment etc.

    In a recent HM in Germany a sponsor vehicle had wedged itself between
    the leading car and the runners, and when its driver missed a turn (and
    thereby a 930m section of the course) the entire field of 2800
    participants promptly followed suit and the race resulted in a spate of
    "PBs"!

    (The arrangers later apologized and offered a €4 deduction off the
    2006 entry fee.)

    Any other spectacular, absurd or merely amusing incidents or
    situations?

    *Ironman Hawaii, 2004, a race marshall on a motorcylce hit a competitor
    and trashed his bike. The poor guy had to walk 6 miles carrying his
    bike, then run a marathon after that. I don't think he got a PB that day.

    *Some high school XC championship, one of the boy runners thought it
    would be funny to take down the course markings for the girls race. It
    wasn't funny.

    *Philadelphia Marathon, 1983, was supposed to have Gatorade every 3
    miles. There was none between miles 6 and 18. But I'm not bitter.

    *IIRC, the world triathlon championships in Australia a few years back
    produced amazing times because the run course was 8k instead of 10k.
    Usually they do a better job with that sort of thing at world
    championships.

    *2000 Olympics. The vault height for the women's gymnastics competition
    is set wrong. Oh, wait. Well, I guess they do have to run up to the
    thing.

    --Harold Buck

    "I used to rock and roll all night,
    and party every day.
    Then it was every other day. . . ."
    -Homer J. Simpson

  2. "Harold Buck" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    In article <[email hidden]>,

    anders said:

    There is a variety of things that can go wrong in a race and a variety
    of ways in which race arrangers can goof up: the leaders in the
    marathon race can be directed to the halfmarathon course (or vice
    versa), the bib pickup can run out of safety pins or the arrival of an
    unscheduled train can cause the barrier at a crossing to come down at
    an inopportune moment etc.

    In a recent HM in Germany a sponsor vehicle had wedged itself between
    the leading car and the runners, and when its driver missed a turn (and
    thereby a 930m section of the course) the entire field of 2800
    participants promptly followed suit and the race resulted in a spate of
    "PBs"!

    (The arrangers later apologized and offered a ?4 deduction off the
    2006 entry fee.)

    Any other spectacular, absurd or merely amusing incidents or
    situations?

    *Ironman Hawaii, 2004, a race marshall on a motorcylce hit a competitor
    and trashed his bike. The poor guy had to walk 6 miles carrying his
    bike, then run a marathon after that. I don't think he got a PB that day.

    *Some high school XC championship, one of the boy runners thought it
    would be funny to take down the course markings for the girls race. It
    wasn't funny.

    *Philadelphia Marathon, 1983, was supposed to have Gatorade every 3
    miles. There was none between miles 6 and 18. But I'm not bitter.

    *IIRC, the world triathlon championships in Australia a few years back
    produced amazing times because the run course was 8k instead of 10k.
    Usually they do a better job with that sort of thing at world
    championships.

    *2000 Olympics. The vault height for the women's gymnastics competition
    is set wrong. Oh, wait. Well, I guess they do have to run up to the
    thing.

    --Harold Buck

    From the newswire:

    2005 Chicago Marathon: Race organizers screw up and lay out a 27.2 mile
    course. They admit the mistake and apologize, AFTER the race. No word on
    what this means for people trying to qualify for Boston.

    From my personal archives:

    2003 Pineman Triathlon: Organizers delay the start of the race almost an
    hour due to heavy fog. About 20 minutes after the race finally starts, a
    change in air temperature causes the low-lying clouds to suddeenly settle
    back onto the lake reducing visibility to less than 50 yards and obscuring
    the course markers. Many participants are left in the middle of the lake
    unsure which direction to swim. A quick-thinking ambulance driver turns on
    his siren to guide people back to shore. Most participants make a b-line
    toward the siren (understandably) cutting the course. Race organizers
    announce to all participants as they leave the water that the swim has been
    cancelled and their official race time will start at the T1 exit.
    Participants take their sweet time regrouping in T1. Organizer includes
    swim and T1 in the official results anyway. Unlike Harold, I AM bitter.

    2004 Deer Creek Triathlon: Race organizers post a volunteeer at a
    turn-around point along a dead end road. Volunteer blows the assignment and
    lets nearly the entire field pass the turnaround, continuing almost 3 miles
    before reaching the road's dead-end where participants finally turn around
    in a cul-de-sac. Total length of the Olympic Distance bike course ends up
    over 30 miles.

    2002 Boilerman Triahtlon: Run course crosses a railroad track - twice.
    Train arrives during the run leg causing the gates to go down and holding up
    competitors - twice.

  3. "Harold Buck" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    In article <[email hidden]>,

    anders said:

    There is a variety of things that can go wrong in a race and a variety
    of ways in which race arrangers can goof up: the leaders in the
    marathon race can be directed to the halfmarathon course (or vice
    versa), the bib pickup can run out of safety pins or the arrival of an
    unscheduled train can cause the barrier at a crossing to come down at
    an inopportune moment etc.

    In a recent HM in Germany a sponsor vehicle had wedged itself between
    the leading car and the runners, and when its driver missed a turn (and
    thereby a 930m section of the course) the entire field of 2800
    participants promptly followed suit and the race resulted in a spate of
    "PBs"!

    (The arrangers later apologized and offered a ?4 deduction off the
    2006 entry fee.)

    Any other spectacular, absurd or merely amusing incidents or
    situations?

    *Ironman Hawaii, 2004, a race marshall on a motorcylce hit a competitor
    and trashed his bike. The poor guy had to walk 6 miles carrying his
    bike, then run a marathon after that. I don't think he got a PB that day.

    *Some high school XC championship, one of the boy runners thought it
    would be funny to take down the course markings for the girls race. It
    wasn't funny.

    *Philadelphia Marathon, 1983, was supposed to have Gatorade every 3
    miles. There was none between miles 6 and 18. But I'm not bitter.

    *IIRC, the world triathlon championships in Australia a few years back
    produced amazing times because the run course was 8k instead of 10k.
    Usually they do a better job with that sort of thing at world
    championships.

    *2000 Olympics. The vault height for the women's gymnastics competition
    is set wrong. Oh, wait. Well, I guess they do have to run up to the
    thing.

    *1986 Steve Lynn Triathlon (1/2 IM Distance, Savannah) - Rainy bike course
    crosses train tracks at an acute angle three times. Several cyclists take
    ambulance rides. 1987, same course; 1988, race throws a carpet over the
    tracks, problem solved.

    *2003 Inaugural U.S. Half Marathon (Alpharetta, GA). Course is properly
    measured by TAC, but incorrectly executed by officials on race day. Entire
    field runs 15.3 miles. Race issued apologies/explanations.

    *19xx-to-200x - More races than I can count, run out of water and/or sports
    drink before the final quarter (BOP) of the field has completed the run
    course.

    rsquared

  4. In the original 1999 Pineman the swim visibility wasn't even to the
    first bouy at the start and immediately got worse so those on shore
    couldn't see more than ten feet into the water. The group I vectored
    off with hit a sandbar and while standing in 3 feet of water started
    singing the theme to Gilligan's Island out of frustration. They
    canceled the swim and reduced the bike from 112 to 56 miles because the
    fog made biking outside the park unsafe until around 11AM. Those who
    stayed for the marathon (about 220 out of the original 500) were
    further challenged with mislayed mile markers throughout the second
    half of the course.

  5. Harold Buck said:


    Quoted message said:

    Any other spectacular, absurd or merely amusing incidents or
    situations?

    Recently I was in a cycling road race; as the only female competitor in
    a predominantly elite/a grade field, I got dropped. Marshalls were
    posted, but when the rain came down in lap 12, they stopped directing
    traffic so they could put on their rain jackets. As a result I nearly
    got killed by a truck on the roundabout, then had to slam on the brakes
    and swerve around an elderly couple that wandered onto the course on
    their way to church.

    Ran a two-lap half marathon (combined with a marathon) where the water
    stations were topped up by a guy on a motorbike driving around the
    course and filling up fresh cups. It was unseasonably hot and they ran
    out by my lap 2. That one really sucked, it was my personal worst.

    Tam

  6. Quoted message said:

    2005 Chicago Marathon: Race organizers screw up and lay out a 27.2 mile
    course. They admit the mistake and apologize, AFTER the race. No word on
    what this means for people trying to qualify for Boston.

    Note that that was the LAKESHORE Marathon, not the big Chicago
    Marathon in October.

    --
    Brian P. Baresch
    Fort Worth, Texas, USA
    Professional editing and proofreading

    If you're going through hell, keep going. --Winston Churchill

  7. Quoted message said:

    2002 Boilerman Triahtlon: Run course crosses a railroad track - twice.
    Train arrives during the run leg causing the gates to go down and holding up
    competitors - twice.

    This happened at the California International Marathon (once, not
    twice) a couple of years ago.

    --
    Brian P. Baresch
    Fort Worth, Texas, USA
    Professional editing and proofreading

    If you're going through hell, keep going. --Winston Churchill

  8. In article <[email hidden]>,

    John Hardt said:


    2003 Pineman Triathlon: Organizers delay the start of the race almost an
    hour due to heavy fog. About 20 minutes after the race finally starts, a
    change in air temperature causes the low-lying clouds to suddeenly settle
    back onto the lake reducing visibility to less than 50 yards and obscuring
    the course markers. Many participants are left in the middle of the lake
    unsure which direction to swim. A quick-thinking ambulance driver turns on
    his siren to guide people back to shore. Most participants make a b-line
    toward the siren (understandably) cutting the course. Race organizers
    announce to all participants as they leave the water that the swim has been
    cancelled and their official race time will start at the T1 exit.
    Participants take their sweet time regrouping in T1. Organizer includes
    swim and T1 in the official results anyway. Unlike Harold, I AM bitter.

    Actually, I was bitter, but not as bitter as I'd have been about your
    race. How the %$#@ can you count the swim results when no one swam the
    right course?!

    I've seen some of this sort of thing in United States Lifesaving
    Association events. One year at the regional tournament, they said that
    there would be two heats for the paddleboard race. Then, after the two
    heats, they announced that they weren't going to do a final and were
    just going to award the medals based on the times from the two heats. My
    friend was unchallenged in his heat and tried to save himself for the
    final, while the other heat was hotly contested and of course had faster
    times. Even disregarding the fact that you not only didn't get to race
    against your competitors--and didn't know you should be going all
    out--you can't do this kind of thing in ocean racing anyway, since
    people in different heats are affected differently by surf.

    Quoted message said:

    2004 Deer Creek Triathlon: Race organizers post a volunteeer at a
    turn-around point along a dead end road. Volunteer blows the assignment and
    lets nearly the entire field pass the turnaround, continuing almost 3 miles
    before reaching the road's dead-end where participants finally turn around
    in a cul-de-sac. Total length of the Olympic Distance bike course ends up
    over 30 miles.

    Some volunteers don't pay attention and should be shot.

    Quoted message said:

    2002 Boilerman Triahtlon: Run course crosses a railroad track - twice.
    Train arrives during the run leg causing the gates to go down and holding up
    competitors - twice.

    I've done races where this was a possibility, but it didn't actually
    happen. You wonder if there's some way to put a championship mat on
    either side of the tracks to adjust the times somehow.

    --Harold Buck

    "I used to rock and roll all night,
    and party every day.
    Then it was every other day. . . ."
    -Homer J. Simpson

  9. In article <[email hidden]>,

    BillX said:

    In the original 1999 Pineman the swim visibility wasn't even to the
    first bouy at the start and immediately got worse so those on shore
    couldn't see more than ten feet into the water. The group I vectored
    off with hit a sandbar and while standing in 3 feet of water started
    singing the theme to Gilligan's Island out of frustration. They
    canceled the swim and reduced the bike from 112 to 56 miles because the
    fog made biking outside the park unsafe until around 11AM. Those who
    stayed for the marathon (about 220 out of the original 500) were
    further challenged with mislayed mile markers throughout the second
    half of the course.

    And I had been planning to do that race this year before it was
    cancelled.

    Of course, most of these stories are mildly amusing, especially to
    people who didn't have to compete in them. One that is not amusing is
    the (Half?) Ironman Utah race which started despite heavy chop and wind
    and in which an athlete drowned. That's something they should always
    keep in mind when they're deciding whether to start a race in poor
    conditions.

    There were some accounts that they were holding the race and people
    jumped the gun and started the swim, so someone said "they're going, so
    you might as well fire the starting cannon," but I don't know if that's
    what really happened.

    --Harold Buck

    "I used to rock and roll all night,
    and party every day.
    Then it was every other day. . . ."
    -Homer J. Simpson

  10. "Harold Buck" <[email hidden]> wrote in message

    Quoted message said:

    In article <[email hidden]>,

    John Hardt said:

    2003 Pineman Triathlon: Organizers delay the start of the race almost an
    hour due to heavy fog. About 20 minutes after the race finally starts, a
    change in air temperature causes the low-lying clouds to suddeenly settle
    back onto the lake reducing visibility to less than 50 yards and
    obscuring
    the course markers. Many participants are left in the middle of the lake
    unsure which direction to swim. A quick-thinking ambulance driver turns
    on
    his siren to guide people back to shore. Most participants make a b-line
    toward the siren (understandably) cutting the course. Race organizers
    announce to all participants as they leave the water that the swim has
    been
    cancelled and their official race time will start at the T1 exit.
    Participants take their sweet time regrouping in T1. Organizer includes
    swim and T1 in the official results anyway. Unlike Harold, I AM bitter.

    Actually, I was bitter, but not as bitter as I'd have been about your
    race. How the %$#@ can you count the swim results when no one swam the
    right course?!

    It wasn't that _no one_ swam the right course. It's that _almost_ no one
    swam the right course (I did, I think) - which is even worse. There were
    swim times all over the board for that race. You know, at the end of the
    day though I wasn't all that peeved about the swim issue. The fog was an
    act of God and everyone out there (racers and volunteers alike) were just
    trying to do the best they could. I was actually more bitter about the fact
    that I (an many others) were told not to worry about T1. It sucks to have
    an 8 minute T1 factored into your race time when you're not expecting it -
    and that was completely avoidable.

    Quoted message said:

    I've seen some of this sort of thing in United States Lifesaving
    Association events. One year at the regional tournament, they said that
    there would be two heats for the paddleboard race. Then, after the two
    heats, they announced that they weren't going to do a final and were
    just going to award the medals based on the times from the two heats. My
    friend was unchallenged in his heat and tried to save himself for the
    final, while the other heat was hotly contested and of course had faster
    times. Even disregarding the fact that you not only didn't get to race
    against your competitors--and didn't know you should be going all
    out--you can't do this kind of thing in ocean racing anyway, since
    people in different heats are affected differently by surf.

    Quoted message said:

    2004 Deer Creek Triathlon: Race organizers post a volunteeer at a
    turn-around point along a dead end road. Volunteer blows the assignment
    and
    lets nearly the entire field pass the turnaround, continuing almost 3
    miles
    before reaching the road's dead-end where participants finally turn
    around
    in a cul-de-sac. Total length of the Olympic Distance bike course ends
    up
    over 30 miles.

    Some volunteers don't pay attention and should be shot.

    The vast majority deserve our gratitude and respect. But a small
    minority... BANG!

    The people who really made out on the Deer Creek situation where the select
    few that knew the course well enough to ignore what they were seeing and
    turn around at the right place. Nothing like taking 6 miles off the bike
    course to move up a few spots in the standings, eh? (I wasn't among them).
    The organizer determined that per USAT rules it was the participants
    responsibility to know the course (can't argue with him on that one).

    One that I forgot about:

    My wife did a half marathon last year where they had girl scouts and boy
    scouts manning the aid stations. The young kids apparently got bored with
    holding up two cups and shouting "water!... gatorade!" so they started
    entertaining themselves by adding fictional beverages into the mix. Every
    aid station had kids holding up cups shouting "Beer!"... "Milk!"...
    "Pickle Juice!"... Man, my wife (who can't stomach gatorade) was [censored].
    I blame the organizer.

    Quoted message said:
    Quoted message said:

    2002 Boilerman Triahtlon: Run course crosses a railroad track - twice.
    Train arrives during the run leg causing the gates to go down and holding
    up
    competitors - twice.

    I've done races where this was a possibility, but it didn't actually
    happen. You wonder if there's some way to put a championship mat on
    either side of the tracks to adjust the times somehow.

    Nice thought. But I'll bet people would whine that competitors who were
    stopped by the train received an unfair "rest" without penalty.

    John

  11. In article <[email hidden]>,

    John Hardt said:

    My wife did a half marathon last year where they had girl scouts and boy
    scouts manning the aid stations. The young kids apparently got bored with
    holding up two cups and shouting "water!... gatorade!" so they started
    entertaining themselves by adding fictional beverages into the mix. Every
    aid station had kids holding up cups shouting "Beer!"... "Milk!"...
    "Pickle Juice!"... Man, my wife (who can't stomach gatorade) was [censored].
    I blame the organizer.

    I did an international-distance triathlon where some of the water
    stations on the run consisted of a cooler of water and a stack of empty
    cups. Stop and fill your own!

    Quoted message said:
    Quoted message said:
    Quoted message said:

    2002 Boilerman Triahtlon: Run course crosses a railroad track - twice.
    Train arrives during the run leg causing the gates to go down and holding
    up
    competitors - twice.

    I've done races where this was a possibility, but it didn't actually
    happen. You wonder if there's some way to put a championship mat on
    either side of the tracks to adjust the times somehow.

    Nice thought. But I'll bet people would whine that competitors who were
    stopped by the train received an unfair "rest" without penalty.

    That thought had occurred to me as well; you'd have to fudge that in,
    and still not everyone would be happy. But at least it would be more
    fair.

    --Harold Buck

    "I used to rock and roll all night,
    and party every day.
    Then it was every other day. . . ."
    -Homer J. Simpson

  12. Harold Buck said:

    In article <[email hidden]>,

    John Hardt said:

    My wife did a half marathon last year where they had girl scouts and boy
    scouts manning the aid stations. The young kids apparently got bored with
    holding up two cups and shouting "water!... gatorade!" so they started
    entertaining themselves by adding fictional beverages into the mix. Every
    aid station had kids holding up cups shouting "Beer!"... "Milk!"...
    "Pickle Juice!"... Man, my wife (who can't stomach gatorade) was [censored].
    I blame the organizer.

    I did an international-distance triathlon where some of the water
    stations on the run consisted of a cooler of water and a stack of empty
    cups. Stop and fill your own!


    since i'm in no danger of even getting close to the front
    runners, i relax at the water stations. drink a full cup.
    even two. joke with the volunteers. and after a couple of minutes,
    i run off much refreshed. if i want, i can mentally
    subtract a couple of minutes at the end, but i figure
    i was able to run faster for a while due to the lengthy break.
    so it averages out.
    i do understand that some folk are counting seconds. not me.
    i'm enjoying all of them.
    ....thehick

  13. John Hardt said:

    My wife did a half marathon last year where they had girl scouts and boy
    scouts manning the aid stations. The young kids apparently got bored with
    holding up two cups and shouting "water!... gatorade!" so they started
    entertaining themselves by adding fictional beverages into the mix. Every
    aid station had kids holding up cups shouting "Beer!"... "Milk!"...
    "Pickle Juice!"... Man, my wife (who can't stomach gatorade) was [censored].
    I blame the organizer.

    I was in a race once where there where little kids who were manning an
    aid station, and they were putting the used sponges in the Gatorade to
    throw at each other, and you couldn't get anything to drink, not that
    you would want it after seeing that. It really upset me, because I
    really needed a drink at that time and I couldn't even get close to the
    table. Of course this happened on the same day that I forgot my Gatorade
    in the car, and my gels.

    What I like is when a volunteer holds something out for you, without
    being a door/wall to go around. I made this mistake on my first
    volunteering position at an IMC aid station, before realizing it is very
    hard for an athlete to run around me. It bothered me to realize this
    because I was trying so hard to be helpful, and there I was actually
    getting in the way. So I very much appreciate seeing volunteers hold
    their products out in front of me, rather than standing in front of me.

  14. John Hardt said:

    "Harold Buck" <[email hidden]> wrote in message

    Quoted message said:
    Quoted message said:

    Some volunteers don't pay attention and should be shot.

    The vast majority deserve our gratitude and respect. But a small
    minority... BANG!

    The blame belongs at a higher level - just like for poor service at a
    restaurant or store.

    Poor training and poor supervision are the culprits. That's
    management's responsibility. I may get peeved at a poor waiter or
    waitress, (or water stop volunteer) but I get mad at (and blame) the
    owner/manager/race director.

    Mike Tennent
    "IronPenguin"

  15. Mike Tennent said:
    John Hardt said:

    "Harold Buck" <[email hidden]> wrote in message

    Quoted message said:
    Quoted message said:

    Some volunteers don't pay attention and should be shot.

    The vast majority deserve our gratitude and respect. But a small
    minority... BANG!

    The blame belongs at a higher level - just like for poor service at a
    restaurant or store.

    Poor training and poor supervision are the culprits. That's
    management's responsibility. I may get peeved at a poor waiter or
    waitress, (or water stop volunteer) but I get mad at (and blame) the
    owner/manager/race director.

    Mike Tennent
    "IronPenguin"

    Nice example. Some people use "poor service" as an excuse for a "poor
    tip".

    If patrons/participants are not willing to discuss the nature of their
    disappointment with the manager, race director, whomever is in charge -
    - keep it to yourself.

    rsquared

  16. Mike Tennent said:
    John Hardt said:

    "Harold Buck" <[email hidden]> wrote in message

    Quoted message said:
    Quoted message said:

    Some volunteers don't pay attention and should be shot.

    The vast majority deserve our gratitude and respect. But a small
    minority... BANG!

    The blame belongs at a higher level - just like for poor service at a
    restaurant or store.

    Poor training and poor supervision are the culprits. That's
    management's responsibility. I may get peeved at a poor waiter or
    waitress, (or water stop volunteer) but I get mad at (and blame) the
    owner/manager/race director.

    Mike Tennent
    "IronPenguin"

    I agree that it is the race director's job to make changes to insure an
    inconsiderate volunteer is not asked back to help out, but I don't think
    that you can blame the race director for a particular volunteer's
    actions (unless the volunteer was not shown what to do and how to do it).

    I've seen Boyscouts at a ski race really screw up an aid station because
    they were playing around and ignoring the racers. Their Scoutmaster was
    just letting it happen. I blame the Scoutmaster for that screwup, not
    the race director. They haven't been asked back, so the problem was
    dealt with.

    Sometimes things just happen. I did a 5K/10K run where the volunteers
    at the crucial spot sent all 10K AND 5K racers out onto the 10K course.
    I know the race director and he is as conscientious a guy as you will
    ever meet. The volunteers (their were two of them) swore that they knew
    where to go and what to do, but clearly they didn't. The next year, the
    race director, himself, was at that spot on the course.

    Some times unfortunate things happen. It can be the death blow to an
    otherwise great race if the mistake is big enough. As a race director,
    I've been fortunate that nothing terrible has gone wrong in my races,
    but I think that I'm just lucky. I believe that most, if not all, race
    directors do all that they can to make their event safe and fun and
    accurate. Most are volunteering their time and rely on other volunteers
    to make the event run smoothly. So, try to cut them some slack, and
    understand that they mean well.

    OK, that's my two-cents worth. Thanks for letting me rant 🙂

    Bob

  17. Mike Tennent said:

    The blame belongs at a higher level - just like for poor service at a
    restaurant or store.

    Poor training and poor supervision are the culprits. That's
    management's responsibility. I may get peeved at a poor waiter or
    waitress, (or water stop volunteer) but I get mad at (and blame) the
    owner/manager/race director.

    You know, I have never thought of it like that before. If I have a poor
    waitress or food, I blamed the waitress or the cook. hmm. Thanks for
    that fresh outlook. You are right, it is up to management to train
    properly, and make sure that they have quality staff who live up to
    their standards. Although, sometimes there are slip ups due to human
    error that occur that management is responsible for, but may not be at
    fault with at that time.

  18. In article <[email hidden]>,

    rsquared said:

    Nice example. Some people use "poor service" as an excuse for a "poor
    tip".

    If patrons/participants are not willing to discuss the nature of their
    disappointment with the manager, race director, whomever is in charge -
    - keep it to yourself.

    One day, we had awful service at a bar/restaurant. The crushing blow was
    when one of my dining companions finally got her sandwich and asked,
    "Could I please get a pickle to go with my sandwich?" and the waitress
    said "I could get you one, but that would be too much trouble!" You
    know, I have a hard time blaming that on poor training.

    --Harold Buck

    "I used to rock and roll all night,
    and party every day.
    Then it was every other day. . . ."
    -Homer J. Simpson

  19. Harold Buck said:


    One day, we had awful service at a bar/restaurant. The crushing blow was
    when one of my dining companions finally got her sandwich and asked,
    "Could I please get a pickle to go with my sandwich?" and the waitress
    said "I could get you one, but that would be too much trouble!" You
    know, I have a hard time blaming that on poor training.

    Why? That's exactly what it is. Poor training, poor expectations, poor
    standards - all are determined by management.

    The management there obviously accepted her low standard of service
    rather than correcting it or firing her. She was operating within her
    boss's expectations.

    Mike Tennent
    "IronPenguin"

  20. Bob Haase said:


    I agree that it is the race director's job to make changes to insure an
    inconsiderate volunteer is not asked back to help out, but I don't think
    that you can blame the race director for a particular volunteer's
    actions (unless the volunteer was not shown what to do and how to do it).

    I'm an experienced Race Director (and a Superintendent of a National
    Park unit.) In both jobs, I'm ultimately responsible for the actions
    of everyone under me. I either accept that or I shouldn't take the
    job.

    It's the RD's job to make sure the volunteers are properly trained and
    know what their job is. I agree that sometimes screw-ups happen -
    someone is told what to do and then just doesn't do it. But that's
    rare.

    Quoted message said:

    I've seen Boyscouts at a ski race really screw up an aid station because
    they were playing around and ignoring the racers. Their Scoutmaster was
    just letting it happen. I blame the Scoutmaster for that screwup, not
    the race director. They haven't been asked back, so the problem was
    dealt with.

    Sorry, I'd blame both. If they'd never worked a race, they should have
    been better supervised and monitored to make sure they were doing the
    job. That's the RD's responsibility.

    Quoted message said:

    I believe that most, if not all, race
    directors do all that they can to make their event safe and fun and
    accurate. Most are volunteering their time and rely on other volunteers
    to make the event run smoothly. So, try to cut them some slack, and
    understand that they mean well.

    Hey, nobody said being an RD is easy. I've directed 10-15 races and
    have managed other aspects of many more, so I've walked the walk. The
    RD is always ultimately responsible.

    Have there been screw-ups at my races? Sure. Fortunately they've all
    been minor, but I can always track it right back to me not
    double-checking, or my assuming someone knew what they were supposed
    to do. I've learned not to give important jobs to newcomers or certain
    people. That's part of learning to be an RD.

    Mike Tennent
    "IronPenguin"

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