Trek frame warranty

"Kevin" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

I discovered my Trek 2300 ('99 model) frame is cracked where the down tube and seat tube meet the
BB. After discovering the crack it appears that part of it had been cracked for some time as it
was dirty at the crack and some of it was fresh bright alum.

My question is this: has anyone had a Trek frame claim and how did they treat you? Also, does
anyone know if I can upgrade to a OCLV frame under this warranty?

Thanks,

Kevin

In general, Trek's warranty program is very good. We were able to swing frame upgrades from time to
time but we had a good relationship with our vendor. Depending on the shop, you may or may not be
able to do this. Keep in mind there may be extra parts needed if you swap frames...things like
seatposts, fr. der. clamps etc. may not fit due to different tube diameters.

Cheers,

Scott..

Quoted message said:

I discovered my Trek 2300 ('99 model) frame is cracked where the down tube and seat tube meet the
BB. After discovering the crack it appears that part of it had been cracked for some time as it
was dirty at the crack and some of it was fresh bright alum.

My question is this: has anyone had a Trek frame claim and how did they treat you? Also, does
anyone know if I can upgrade to a OCLV frame under this warranty?

Kevin: If there's no evidence of abuse (and you are the original owner), your frame will most likely
be replaced with a similar new frameset. In *some* cases, dependent largely upon availability (which
is pretty tight right now), you can upgrade to a different frameset and pay the difference.

In general, TREK is regarded as the best in the business in terms of taking care of warranty issues.

Your first step is to bring the bike back to the shop you purchased it from; they'll more than
likely go out of their way to get things going for you.

--Mike-- Chain Reaction Bicycles chainreactionbicycles.comchainreactionbicycles.comOpen ↗

Quoted message said:

My question is this: has anyone had a Trek frame claim and how did they treat you? Also, does
anyone know if I can upgrade to a OCLV frame under this warranty?

I had a 18 (or so) year old Trek 1000 with a sheared chain stay at the right rear drop out. My local
Trek dealer did the job at no cost to me. The replacement frame provided by Trek was a beautiful
black 2300 (Sweet!).

Just to add a bit more to the story... When the frame came into the bike shop they had lost all my
original components (except the wheels). The shop sucked it up and outfitted the bike with new parts
at no cost to me. They'll certainly get my future business. My only disappointment was the use of
Sora components for the shifter/brakes and rear derailleur. My old wheel had a 6-speed cluster and
this was the closet set of components that would function with it. I'm thinking of refitting the
bike with Ultegra to bring the bike up-to-date.

Dale

"S. Anderson" <[email hidden]> wrote in message
news:<[email hidden]>...

Quoted message said:

"Kevin" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

I discovered my Trek 2300 ('99 model) frame is cracked where the down tube and seat tube meet
the BB. After discovering the crack it appears that part of it had been cracked for some time as
it was dirty at the crack and some of it was fresh bright alum.

My question is this: has anyone had a Trek frame claim and how did they treat you? Also, does
anyone know if I can upgrade to a OCLV frame under this warranty?

Thanks,

Kevin

In general, Trek's warranty program is very good. We were able to swing frame upgrades from time
to time but we had a good relationship with our vendor. Depending on the shop, you may or may not
be able to do this. Keep in mind there may be extra parts needed if you swap frames...things like
seatposts, fr. der. clamps etc. may not fit due to different tube diameters.

Cheers,

Scott..

Sounds good. Unfortunately, my LBS was a much better shop when my buddy worked there and the only
reason I went there. The owner was ok but his kid was and is a first class goof. I know more about
bike repair than he does. He was kind enough to fork over a copy of my original reciept. I'm either
going to go to another dealer or put the bike back together myself. Now, if only I can get that new
nude carbon 5200....

Kevin,

My 2300's seat tube binding bolt stripped in '99. Since my 2300 was my beater, I took it to a shop
that was a Trek dealer. I bought the bike used in '95 from an indiviual. The bike shop shipped it
back to Trek and within a month I had a brand new frame (2300). I too would've prefered an OCLV, but
have been very happy with my replacement frame.

It is one of the motivations that drove me to order a Madone.

Dan R H

"Kevin" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

I discovered my Trek 2300 ('99 model) frame is cracked where the down tube and seat tube meet the
BB. After discovering the crack it appears that part of it had been cracked for some time as it
was dirty at the crack and some of it was fresh bright alum.

My question is this: has anyone had a Trek frame claim and how did they treat you? Also, does
anyone know if I can upgrade to a OCLV frame under this warranty?

Thanks,

Kevin

Dan R H said:

Kevin,

My 2300's seat tube binding bolt stripped in '99. Since my 2300 was my beater, I took it to a shop
that was a Trek dealer. I bought the bike used in '95 from an indiviual. The bike shop shipped it
back to Trek and within a month I had a brand new frame (2300). I too would've prefered an OCLV,
but have been very happy with my replacement frame.

It is one of the motivations that drove me to order a Madone.

You mean, just so you will get a Madone next time you have to warrant your frame. Now that's a cool
strategy 😉
--
Perre

You have to be smarter than a robot to reply.

Per Elmster said:

Dan R H said:

Kevin,

My 2300's seat tube binding bolt stripped in '99. Since my 2300 was my beater, I took it to a
shop that was a Trek dealer. I bought the bike used in '95 from an indiviual. The bike shop
shipped it back to Trek and within a month I had a brand new frame (2300). I too would've
prefered an OCLV, but have been very happy with my replacement frame.

Wow, my 2300 is my best bike. If my 2300 was a beater - then what would be my best bike ? It must
be nice ...

I think that when my binder bolt strips, I will probably just ask for a normal binder bolt, perhaps
drill the threads of the inset nut, and make do. While I'm sure it's nice to get a new frameset
because of a stripped binder bolt, I'd say that, in an environmental sense, this transaction was far
polluting and environmentally destructive than the brownie points you earned by 4 years of bicycle
riding ...

Of course, there might be other reasons why TREK took back the 1995 frameset (perhaps a hidden
recall ??)

- Don