UK and Europe · Public discussion

Warranty on a Buckled Wheel?

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UK and Europe
Published
28 April 2008
Last activity
29 April 2008
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  1. Original post
    Email address hidden
    Archived post
    #1

    I have something of an awkward dilemma.

    A few weeks ago I bought a Genesis Skyline on my firm's Cycle2Work
    scheme. Unfortunately, the scheme is set up through Halfords, so I
    had to order the bike through them. Anyway, on getting the bike home
    I discovered a relatively large dent in the top tube. Obviously it
    was rather embarrassing to return a bike as dented after I'd already
    ridden it, but Halfords were extremely good about it, readily agreed
    that the lack of any scratches clearly showed this was an injury
    sustained in the factory, and arranged for a replacement bike.

    I've ridden the replacement about 3 times. Then today I had to stop
    suddenly after a pedestrian stepped out in front of the car in front
    of me. I didn't come off the bike, but it reared up and came down a
    little awkwardly. End result: very slight bend in the front wheel and
    a rear wheel that needs to be completely rebuilt (surprisingly, given
    the rather light nature of the fall).

    My problem is this: after taking a look at the rear wheel my LBS
    consider the spokes to be far too tight and suggest returning the bike
    under warranty. I'm not sure if I have the nerve to return a second
    bike with a pair of bent wheels and demand they be replaced. Could
    the spokes have become tight when the wheel bent? Is it unreasonable
    to expect a replacement?

    P.S. Chap in the car in front was a true gent. I brushed his car
    with my bike (came to a stop as we touched - no real impact) and he
    was totally unconcerned - just worried I might be hurt (I and his car
    were both fine).

    Report
  2. didds
    Archived post
    #2
    Quoted message said:

    Is it unreasonable to expect a replacement?

    Not at all.

    The design of the bike is clearly not good enough to withstand what
    one would imagine would be a "normal" procedure i.e. an emergency
    stop.

    You need a different model bike as much as the replacement.

    ian

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  3. Mark T
    Archived post
    #3

    thweylan writtificated

    Quoted message said:

    I didn't come off the bike, but it reared up and came down a
    little awkwardly. End result: very slight bend in the front wheel and
    a rear wheel that needs to be completely rebuilt (surprisingly, given
    the rather light nature of the fall).

    I can't imagine a properly put together pair of wheels failing like this.
    Definately take 'em back and get 'em replaced or fixed.

    Are they just out of true or is the rim dented?

    Quoted message said:

    P.S. Chap in the car in front was a true gent [...] just worried I might
    be hurt

    You know it was a cyclist behind the wheel when the driver leaps out to
    check he's not damaged your bike.

    Report
  4. Pete Biggs
    Archived post
    #4
    Quoted message said:

    My problem is this: after taking a look at the rear wheel my LBS
    consider the spokes to be far too tight and suggest returning the bike
    under warranty. I'm not sure if I have the nerve to return a second
    bike with a pair of bent wheels and demand they be replaced. Could
    the spokes have become tight when the wheel bent?

    No.

    Quoted message said:

    Is it unreasonable to expect a replacement?

    It would be reasonable to expect the wheel to be retensioned or replaced if
    the spokes were so tight that it was already near to the point of collapse.
    This is certainly possible.

    It is also possible that your LBS is wrong in thinking the spokes are too
    tight (some bike shops never tension highly enough). But if you don't have
    a good reason to doubt them, you could take advantage and use their verdict
    as an expert report if you get it in writng - which may help in any dispute.

    ~PB

    Report
  5. Ekul Namsob
    Archived post
    #5

    Mark T
    <pleasegivegenerously@warmail*turn_up_the_heat_to_reply*.com.invalid>

    Quoted message said:

    thweylan writtificated

    Quoted message said:

    I didn't come off the bike, but it reared up and came down a
    little awkwardly. End result: very slight bend in the front wheel and
    a rear wheel that needs to be completely rebuilt (surprisingly, given
    the rather light nature of the fall).

    I can't imagine a properly put together pair of wheels failing like this.
    Definately take 'em back and get 'em replaced or fixed.

    Are they just out of true or is the rim dented?

    Quoted message said:

    P.S. Chap in the car in front was a true gent [...] just worried I might
    be hurt

    You know it was a cyclist behind the wheel when the driver leaps out to
    check he's not damaged your bike.

    Ahem: the driver was in front. The driver will surely therefore have
    leapt out to check that the cyclist had not damaged their own bike.

    Cheers,
    Luke

    --
    Red Rose Ramblings, the diary of an Essex boy in
    exile in Lancashire <http://www.shrimper.org.uk>

    Report

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