I bought a recumbent bike from Actionbent in April. This ended up being a truly horrible experience. Right now, I'm out over $1700 with nothing to show for it. I’m posting my story here hoping that forum members/readers will think twice before buying a bike from Actionbent.
I had to return the bike due to some issues with the dynamics. It’s been over six months since the bike got back to Actionbent, but I have not actually received a refund yet. I've given the owners (Randy Schulman and Steve Walther) every opportunity to make good on this. I sent multiple emails asking about the status of the refund, but I only got two responses. In August, they promised to send a refund within 2-3 weeks. That didn’t happen. In October, they finally processed a payment … but the check bounced! I’ve heard nothing from Randy and Steve since that point and am in the process of getting a credit agency involved.
If you're considering buying from Actionbent, please think about supporting one of the many honest and decent recumbent distributors instead.
He bought a lowracer as his first recumbent. As much as I like my lowracers, even I don't think they make good first recumbents. I suspect either he couldn't get comfortable being that reclined, or else he couldn't learn to balance it. I seem to remember a death in the family prevented him from riding it much during the warranty period.
"Persistence pays off, they say. But in your case, it's turned into a lengthy ordeal. It's disheartening to see such a promising experience tarnished. Have you considered reaching out to local consumer protection agencies? They might be able to help you navigate this maze. Don't let this dampen your cycling spirit!"
Another sob story about a bad bike purchase. What's the point of posting this? You got a bad deal, yeah, that happens. It's not like Actionbent is the only company that's ever messed up an order. You're not going to change anyone's minds with this drivel. If you were smart, you would've done your research and read the fine print before handing over your cash. Now you're just wasting our time with this whiny post. Get over it and move on.
