CTC membership

Zog The Undeniable said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.

I'm actually paid up to September and that's what it says on my card.
Anyone else?

Yup, somewhere near Christmas, and I didn't notice and I've over paid them.

- Nigel

--
NC - Webmaster for http://www.2mm.org.uk/
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On Thu, 27 Jan 2005 20:28:23 -0000, "Nigel Cliffe" <[email hidden]>

Quoted message said:

Zog The Undeniable said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.

I'm actually paid up to September and that's what it says on my card.
Anyone else?

Yup, somewhere near Christmas, and I didn't notice and I've over paid them.

And they keep forgetting about my daughter. which is odd because I
find it very hard to forget a 13 year old.

Anyway, this is the second time I have had to send off her details in
the last three years.

John T.
Remove the singers of Spam before replying

Zog The Undeniable said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.

I'm actually paid up to September and that's what it says on my card.
Anyone else?

I've just renewed my family membership. I phoned them a couple of weeks
ago because the expiry date was coming up and I hadn't heard anything.
The renewal bumph arrived the day before the expiry date. Talk about
cutting it fine!

--
Dave...

Every time I see an adult on a bicycle, I no longer despair for the
future of the human race. - H. G. Wells

In message <[email hidden]>, Dave Kahn
<[email hidden]> writes

Quoted message said:

Zog The Undeniable said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.
I'm actually paid up to September and that's what it says on my
card. Anyone else?

I've just renewed my family membership. I phoned them a couple of weeks
ago because the expiry date was coming up and I hadn't heard anything.
The renewal bumph arrived the day before the expiry date. Talk about
cutting it fine!

It would seem worth popping bit of complaint to the CTC re this
sort of thing.

It would seem that the people dealing with the membership stuff aren't
quite up to scratch. Hopfully the CTC will be onto their case about it,
but complaints about this from members may help them.
--
Chris French, Leeds

Zog The Undeniable said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.

Quoted message said:

I'm actually paid up to September and that's what it says on my card.
Anyone else?

Yes, which in my case is fine because I did forget to paid when my renewal
was due about half a year ago...

Roos

"Roos Eisma" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Zog The Undeniable said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.

Quoted message said:

I'm actually paid up to September and that's what it says on my card.
Anyone else?

Yes, which in my case is fine because I did forget to paid when my renewal
was due about half a year ago...

Me too.

T

"Zog The Undeniable" <[email hidden]> wrote in message
news:41f930d2.0@entanet...

Quoted message said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.

I'm actually paid up to September and that's what it says on my card.
Anyone else?

I had an ongoing argument with CTC during the year who tried to make out
that Vernon, Nathan & I didn't qualify for family membership.... phoolz.
It took *months* to sort it and get them to admit that husband, wife &
teenage son all at the same address do indeed qualify for family membership.

Cheers, helen s

chris French said:

It would seem that the people dealing with the membership stuff
aren't quite up to scratch. Hopfully the CTC will be onto their
case about it, but complaints about this from members may help them.

Is it out-sourced? That might explain why the person who took my call
also seemed a bit off-hand. She wasn't actually rude but she didn't
have the manner I'd expect from the employee of an organisation dealing
with one of its members. Or indeed of one cyclist talking to another.
It was as if my call was rather too much trouble. I just assumed I'd
caught her on an off day. If it's an organisation the CTC is paying to
run its membership system then a complaint is definitely in order.
--
Dave...

Geraint Jones said:

Zog The Undeniable said:

Anyone else?

Yup.

I had a lengthy and tortuous wrangle in trying to put two memberships on one
credit card account,something I have done for years.It go so bad that in the
end I wrote to Kevin Mayne the director.

I agree with one poster that they don't seem to really give a stuff.

Sam Salt

If you have family membership, then you will only get one membership
card, unless you ask for them all. [ there is meant to be a letter with
the renewal stating this ]

Pete

John Tomlinson said:

On Thu, 27 Jan 2005 20:28:23 -0000, "Nigel Cliffe" <[email hidden]>

Quoted message said:

Zog The Undeniable said:

The outsourced buffoons do it again. I got a letter today saying my
membership is due for renewal and it will cost me £32.

I'm actually paid up to September and that's what it says on my card.
Anyone else?

Yup, somewhere near Christmas, and I didn't notice and I've over paid them.

And they keep forgetting about my daughter. which is odd because I
find it very hard to forget a 13 year old.

Anyway, this is the second time I have had to send off her details in
the last three years.

John T.
Remove the singers of Spam before replying

In message <[email hidden]>,
dkahn400 <[email hidden]> writes

Quoted message said:

chris French said:

It would seem that the people dealing with the membership stuff
aren't quite up to scratch. Hopfully the CTC will be onto their
case about it, but complaints about this from members may help them.

Is it out-sourced?

AFAIR yes.

--
Chris French, Leeds

Sam Salt said:

Geraint Jones said:

Zog The Undeniable said:

Anyone else?

Yup.

I had a lengthy and tortuous wrangle in trying to put two memberships on one
credit card account,something I have done for years.It go so bad that in the
end I wrote to Kevin Mayne the director.

I agree with one poster that they don't seem to really give a stuff.

Sam Salt

I kept trying to join using their website a while back. After numerous
attempts and great uncertainty as to whether my card was being charged
each time, I moaned about it all on the urbancyclist-uk list. A senior
CTC bod obviously read the list as I received a personal letter from (I
forget the name) shortly afterwards.

"Pete Whelan" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

If you have family membership, then you will only get one membership card,
unless you ask for them all. [ there is meant to be a letter with the
renewal stating this ]

Pete

To which the CTC did not tell this member when she made her renewal over the
phone. Communication is not one of the CTC's strong points at times.

Cheers, helen s

I said:

I've just renewed my family membership. I phoned them a couple of weeks
ago because the expiry date was coming up and I hadn't heard anything.
The renewal bumph arrived the day before the expiry date. Talk about
cutting it fine!

So this morning I receive a letter dated 26 January warning me that my
membership is about to lapse and enclosing a new card that becomes valid
once I renew, which of course I already have. As Pete Whelan mentioned
there are no cards for the rest of my family.

I'm a bit confused now. The renewal bumph I received earlier may have
been triggered by my phone call, although I certainly didn't get that
impression from the grumpy woman who took it. She just advised me to
wait and see what happens. The latest letter may have been time
triggered and may have been generated just before my telephone credit
card renewal although it looks as though it was generated the day after.
What about the limbo period between the previous expiry date and the
date of the latest letter? Say I had had an accident during that period.
Would my legal cover and 3rd party insurance have been valid?

The system seems to be designed to weed out the less determined cyclists
from the membership list, and I don't think it's doing the CTC any
favours. If it is an outside company handling it for the Club as Chris
believes then they're not earning their fee.

--
Dave...

Every time I see an adult on a bicycle, I no longer despair for the
future of the human race. - H. G. Wells

Dave,

I don't know what area you live in, but as well as feding back such
problems direct to HQ (Sue Cherry is a good contact at HQ), also make
sure your Regional Councillor knows about it as well. The more the
problem is highlighted, the better for all mambers.

Pete

Dave Kahn said:

I said:

I've just renewed my family membership. I phoned them a couple of
weeks ago because the expiry date was coming up and I hadn't heard
anything. The renewal bumph arrived the day before the expiry date.
Talk about cutting it fine!

So this morning I receive a letter dated 26 January warning me that my
membership is about to lapse and enclosing a new card that becomes valid
once I renew, which of course I already have. As Pete Whelan mentioned
there are no cards for the rest of my family.

I'm a bit confused now. The renewal bumph I received earlier may have
been triggered by my phone call, although I certainly didn't get that
impression from the grumpy woman who took it. She just advised me to
wait and see what happens. The latest letter may have been time
triggered and may have been generated just before my telephone credit
card renewal although it looks as though it was generated the day after.
What about the limbo period between the previous expiry date and the
date of the latest letter? Say I had had an accident during that period.
Would my legal cover and 3rd party insurance have been valid?

The system seems to be designed to weed out the less determined cyclists
from the membership list, and I don't think it's doing the CTC any
favours. If it is an outside company handling it for the Club as Chris
believes then they're not earning their fee.

Pete Whelan said:

If you have family membership, then you will only get one membership
card, unless you ask for them all. [ there is meant to be a letter with
the renewal stating this ]

Absolutely, but they keep reducing us to a family of three from a
family of four.

JT
Remove the singers of Spam before replying