"Frank Gmeindl" <[email hidden]> wrote in message
news:[email hidden]...
Quoted message said:I've been waiting for Shimano to replace a 9-spped Dura Ace brifter for 3
weeks and have no indication that I'll ever get it. I bought a brand new
Dura Ace 9-speed group, rode it about 200 miles, and the right hand lever
failed. The throw on the long lever became radically longer when shifting
from the 3rd biggest to 2nd biggest cogs than when shifting all the other
cogs. My LBS agreed that it was a defect. First, Shimano told them it was
their fault. Then, they agreed to replace it. My LBS asked them to send
the replacement. Shimano wouldn't send one without first receiving the
defect. The LBS sent it in 3 weeks ago. One phone call to Shimano two
weeks ago and another last week got the same response, "It's in our system".
Fortunately, my LBS loaned me a used brifter or I'd be off the bike for 3
weeks of the best riding of the year right now. Think about that the next
time you need to make a purchase decision. I've had many Shimano and many
Campy groups over the years. Functionally, they each have their quirks but
at least you can repair Campy. I regret having purchased Dura Ace.
Frank
Y'know, if you're THAT upset about buying D/A, I need another gruppo. Send it
my way. In the 5 years one of my D/A gruppos has been on my bikes the only
problem I had was the BB. I switched that out with an Ultegra, no more
problems.
I bought a "used" set of STI from a guy in AZ. One of the clicks was missing in
the shifter. Sent it back to Shimano, and got it back a few weeks later.
Hasn't malfunctioned since. (that's been ~2-3 years now) I figure that's what
you get sometimes when you get a set of D/A shifters for $125...
Now to the Campy question: how many LBS-es are going to keep a Campy shifter
disc (+ wear parts: springs, etc.) in stock "just in case" someone needs one?
They're probably going to call QBP and order the stuff with their regular weekly
order. Now you're still out at a week or two till they get it in, installed,
and back to you. Not too much different...
The question of having a serious malfunction in a major piece of gear on my
bikes is the reason I have at least two road bikes. If something DOES go wrong,
I have a backup. Were I in your situation, it would mean that I just couldn't
switch bikes for a few weeks. Oh well.
I've been seeing lots of "anti-LBS" comments in some of the boards I've been
reading. This is an instance where having an LBS around is a GOOD THING. D'ya
think that the MO place would've lent you the D/A shifter till yours came in?
Don't think so!
Right now, patience is a good thing. You'll get your shifter back soon.
M
