GRRR! Wiggle delivery problem

davek said:

1. A courier that can't find an address? That would be the Chocolate
Teapot Courier Co, I guess. Surely the sole raison d'etre of courier
firms is their ability to find addresses - or am I being unreasonable in
my expectations? It's hardly as if I live in the middle of nowhere.

I've had cases of couriers that can't accept a parcel to deliver unless
you provide a postcode. If you're a temporary location (construction
site, for example) that can make life difficult. Normally, you can
find what postcode covers a location, but then it gets very difficult
if they try and cross-check the address and the postcode and find that
"The end of Isleworth Station car park" is not in the post office's
official database of addresses...

regards, Ian SMith
--
|\ /| no .sig
|o o|
|/ \|

In article <[email hidden]>
davek <[email hidden]> wrote:
<snip>

Quoted message said:

I shall place the order again (unless someone can recommend another good
source of cheap tubes - it was a particularly good deal Wiggle were
offering) but if anything goes wrong with it this time, I shall be Very
Cross!

I recently ordered some tyres and tubes from Ribble and they arrived in
two or three days - better than I was expecting, given some recent
comments here, but no free delivery option that I could find.

Ian Smith said:

davek said:

1. A courier that can't find an address? That would be the Chocolate
Teapot Courier Co, I guess. Surely the sole raison d'etre of courier
firms is their ability to find addresses - or am I being unreasonable in
my expectations? It's hardly as if I live in the middle of nowhere.

I've had cases of couriers that can't accept a parcel to deliver unless
you provide a postcode. If you're a temporary location (construction
site, for example) that can make life difficult. Normally, you can
find what postcode covers a location, but then it gets very difficult
if they try and cross-check the address and the postcode and find that
"The end of Isleworth Station car park" is not in the post office's
official database of addresses...

I had to get some stuff delivered to a construction site or somesuch.
Being, I thought, a bit clever, I found the location on Multimap and
saw it was directly opposite a farm. Found the postcodefor the farm,
put it on the docket.

Got a call the next day, "where's our stuff?" Courier (TNT) couldn't
find the site. Apparently they use the post code to determine which
depot the package should get handed out to, not to deliver them.
Boggle.

Tim

Never had a problem with Wiggle - order before lunch and (with the paid
delivery) I always get it the following working day, usually before 9am.
However, I do include Wiggle on certain legal forms as a dependant :-)

But, whilst we're on the subject.... anyone got an easy route for purchasing
something from Ultimate Pursuits/Madisons? The local stockist is "not so
local" and efforts to order from them directly have been fruitless.....

"davek" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Had a problem with getting a recent Wiggle order delivered. I've never had
such a problem before, so I'm wondering if perhaps they have changed to a
new courier firm. Has anyone else had any similar problems with Wiggle
recently?

Here's the full story...

About three weeks ago, I placed an order for some inner tubes. On Tuesday
22 August, I got an email saying that the order had been dispatched.
Great, I thought, but the package had still not arrived on Friday 25
August when I set off for my holiday. Never mind, I thought, it will be
there waiting for me when I get back. It wasn't. Nor was there a card to
say that the courier had made any attempt to deliver a package.

So, on Sunday I fired off an email to Wiggle to ask what has happened. I
got a reply on Tuesday that said the courier has had trouble locating my
address[1] and I need to contact the firm directly to give instructions.
Why Wiggle waited two weeks for me to get in touch with them before they
shared this information is anyone's guess, but let's not worry about that
now and instead just get in touch with the courier to get the package
delivered...

However, before I have had a chance to do so, I get another email
(yesterday) saying the courier has returned the item back to Wiggle.
Marvellous! Wiggle say they will refund the cost of the purchase but not
the delivery charge. Hardly fair, you might think, when the problem is Not
My Fault, but fortunately I had chosen the free delivery option so Ya Boo
Sucks! to them.

I shall place the order again (unless someone can recommend another good
source of cheap tubes - it was a particularly good deal Wiggle were
offering) but if anything goes wrong with it this time, I shall be Very
Cross!

d.

1. A courier that can't find an address? That would be the Chocolate
Teapot Courier Co, I guess. Surely the sole raison d'etre of courier firms
is their ability to find addresses - or am I being unreasonable in my
expectations? It's hardly as if I live in the middle of nowhere.

Tim Hall said:

Ian Smith said:

I've had cases of couriers that can't accept a parcel to deliver unless
you provide a postcode. If you're a temporary location (construction
site, for example) that can make life difficult. Normally, you can
find what postcode covers a location, but then it gets very difficult
if they try and cross-check the address and the postcode and find that
"The end of Isleworth Station car park" is not in the post office's
official database of addresses...

I had to get some stuff delivered to a construction site or somesuch.
Being, I thought, a bit clever, I found the location on Multimap and
saw it was directly opposite a farm. Found the postcodefor the farm,
put it on the docket.

Marsupials, by any chance?

Anyway, you don't want to do that. Always find somewhere on the same
side of the road as the entrance to the place you want - postcodes
frequently (always?) apply to just one side of the road, and you can
muck up their route-planning systems if you're on the other side of
the road.

regards, Ian SMith
--
|\ /| no .sig
|o o|
|/ \|

"davek" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Had a problem with getting a recent Wiggle order delivered. I've never
had such a problem before, so I'm wondering if perhaps they have changed
to a new courier firm. Has anyone else had any similar problems with
Wiggle recently?

Here's the full story...

About three weeks ago, I placed an order for some inner tubes. On
Tuesday 22 August, I got an email saying that the order had been
dispatched. Great, I thought, but the package had still not arrived on
Friday 25 August when I set off for my holiday. Never mind, I thought,
it will be there waiting for me when I get back. It wasn't. Nor was
there a card to say that the courier had made any attempt to deliver a
package.

So, on Sunday I fired off an email to Wiggle to ask what has happened. I
got a reply on Tuesday that said the courier has had trouble locating my
address[1] and I need to contact the firm directly to give instructions.
Why Wiggle waited two weeks for me to get in touch with them before they
shared this information is anyone's guess, but let's not worry about
that now and instead just get in touch with the courier to get the
package delivered...

However, before I have had a chance to do so, I get another email
(yesterday) saying the courier has returned the item back to Wiggle.
Marvellous! Wiggle say they will refund the cost of the purchase but not
the delivery charge. Hardly fair, you might think, when the problem is
Not My Fault, but fortunately I had chosen the free delivery option so
Ya Boo Sucks! to them.

I shall place the order again (unless someone can recommend another good
source of cheap tubes - it was a particularly good deal Wiggle were
offering) but if anything goes wrong with it this time, I shall be Very
Cross!

d.

1. A courier that can't find an address? That would be the Chocolate
Teapot Courier Co, I guess. Surely the sole raison d'etre of courier
firms is their ability to find addresses - or am I being unreasonable in
my expectations? It's hardly as if I live in the middle of nowhere.

A colleague of mine had had dealings with City Link and they are similar.

They are quite goo with businesses as they delivery during office hours etc.

To home addresses; if you are out they return the parcel to the office - no
card. They then try to deliver it again - again no card. If this fails they
return goods to sender as undeliverable.

It appears you have to have a crystal ball to know that they have tried to
make a delivery.

DaveB
West Yorks

On Thu, 7 Sep 2006 14:48:31 +0100, "rola" <[email hidden]>
wrote:

Sorry to hijack this thread - but you can contact Wiggle? I have sent
three emails to them over the past two weeks and have not received
even an acknowledgement.

Can anyone recommend a better mail-order retailer?

TIA, Mark.

In article <[email hidden]>

rola said:

Never had a problem with Wiggle - order before lunch and (with the paid
delivery) I always get it the following working day, usually before 9am.
However, I do include Wiggle on certain legal forms as a dependant :-)

But, whilst we're on the subject.... anyone got an easy route for purchasing
something from Ultimate Pursuits/Madisons? The local stockist is "not so
local" and efforts to order from them directly have been fruitless.....

Surely the Ultimate Pursuits dealer network system thingy means you
don't order directly, but via the UP website? I don't know - I've never
tried it and I prefer to have as little to do with Madison as possible.

davek said:

Had a problem with getting a recent Wiggle order delivered. I've never
had such a problem before, so I'm wondering if perhaps they have changed
to a new courier firm. Has anyone else had any similar problems with
Wiggle recently?

Wiggle may have changed their courier. I have in the past recieved
stuff from them by Royal Mail but my last parcel delivered this week
was brought by Busness Post. It was a good job they left it with a
neighbour whilst I was out as their depot for here is about 27km away
in Dartford. Rather harder to get there than my local Royal Mail
Delivery office that is five minutes down the road by bike. :-(

I wish companies would give us the chice of courier. Royal Mail may
have a poor reputation in some parts but they are local and go
everywhere for the same price.
--
Phil Cook looking north over the park to the "Westminster Gasworks"

Phil Cook said:

Wiggle may have changed their courier. I have in the past recieved
stuff from them by Royal Mail but my last parcel delivered this week
was brought by Busness Post.

Yes, that sounds about right. I was sure that previous deliveries came
via Royal Mail, and it was Business Post that failed to deliver on this
occasion.

I presume it is the recent changes in postal charges that have caused
them to switch. Well, I'm sure Business Post offer a cheaper service
than the Royal Mail but it seems there is a good reason for that...

Quoted message said:

I wish companies would give us the chice of courier. Royal Mail may
have a poor reputation in some parts but they are local and go
everywhere for the same price.

I wish mail order companies would just use a reliable courier. It does
their reputation more harm when packages go astray than when their
delivery charges are high.

d.

Ian Smith said:

Tim Hall said:

Ian Smith said:

I've had cases of couriers that can't accept a parcel to deliver unless
you provide a postcode. If you're a temporary location (construction
site, for example) that can make life difficult. Normally, you can
find what postcode covers a location, but then it gets very difficult
if they try and cross-check the address and the postcode and find that
"The end of Isleworth Station car park" is not in the post office's
official database of addresses...

I had to get some stuff delivered to a construction site or somesuch.
Being, I thought, a bit clever, I found the location on Multimap and
saw it was directly opposite a farm. Found the postcodefor the farm,
put it on the docket.

Marsupials, by any chance?

<cogs grind slowly in brane>

<bulb lights up>

Ah. Or monotremes in this case.

Quoted message said:

Anyway, you don't want to do that. Always find somewhere on the same
side of the road as the entrance to the place you want - postcodes
frequently (always?) apply to just one side of the road, and you can
muck up their route-planning systems if you're on the other side of
the road.

Best of a bad job really. In this case on one side of the road was
fields, fields, film set, fields and fields. On the other was fields,
fields, farm house, fields.

Tim

Tim Hall said:

On 07 Sep 2006 12:48:21 GMT, Ian Smith <[email hidden]> wrote:

Quoted message said:

Quoted message said:

I've had cases of couriers that can't accept a parcel to deliver unless
you provide a postcode.

Quoted message said:

I had to get some stuff delivered to a construction site or somesuch.
Being, I thought, a bit clever, I found the location on Multimap and
saw it was directly opposite a farm. Found the postcodefor the farm,
put it on the docket.

Got a call the next day, "where's our stuff?" Courier (TNT) couldn't
find the site. Apparently they use the post code to determine which
depot the package should get handed out to, not to deliver them.
Boggle.

That's fairly typical. They use the outward half of the postcode to
decide on which office to send it to and then it's up to local
knowledge on the driver's part to find the address.

Even Royal Mail only uses the inward half of the postcode
occasionally, mostly in larger towns using the second number in the
code as an intial braekdown, from whence it goes to the mark one human
brain to sort it into streets and delivery rounds. The only times a
full postcode is regularly used for sorting is for very large users
that get over 200 letters a day. But that may change in the near
future as there is talk about walk sequencing machines.

AB21 3XZ
^ ^
outward inward
--
Phil Cook looking north over the park to the "Westminster Gasworks"

"rola" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Never had a problem with Wiggle - order before lunch and (with the paid
delivery) I always get it the following working day, usually before 9am.
However, I do include Wiggle on certain legal forms as a dependant :-)

Ah yes, same here. I'm fairly sure this cycling family is responsible for
Wiggle's profits ;-)

Mark wrote on 07/09/2006 15:36 +0100:

Quoted message said:

Can anyone recommend a better mail-order retailer?

Chain Reaction are excellent IME.

--
Tony

"Anyone who conducts an argument by appealing to authority is not using
his intelligence; he is just using his memory."
- Leonardo da Vinci

wafflycat said:

Ah yes, same here. I'm fairly sure this cycling family is responsible
for Wiggle's profits ;-)

I'm too scared to look at the bit where it tells you how much you have
spent in the past year...

Mind you, now that they have switched to an incompetent courier, that
may no longer be a problem. :-(

d.

"Mark" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

On Thu, 7 Sep 2006 14:48:31 +0100, "rola" <[email hidden]>
wrote:

Sorry to hijack this thread - but you can contact Wiggle? I have sent
three emails to them over the past two weeks and have not received
even an acknowledgement.

I've sent them two emails in the last two days and always had replys the
next day.

Jc.

Mark said:

On Thu, 7 Sep 2006 14:48:31 +0100, "rola" <[email hidden]>
wrote:

Sorry to hijack this thread - but you can contact Wiggle? I have sent
three emails to them over the past two weeks and have not received
even an acknowledgement.

Can anyone recommend a better mail-order retailer?

I just ordered some stuff from SJS, it arrived safely in a couple of
days. Had to pay for delivery though, but I was happy with the service.

--
Don Whybrow

Sequi Bonum Non Time

The media finally figured out that their "paying customers" (i.e.
advertisers) don't WANT an intelligent, thoughtful audience. And they
no longer have one." (Rich Tietjens)

On Thu, 07 Sep 2006 19:22:05 +0100, Tony Raven <[email hidden]>

Quoted message said:

Mark wrote on 07/09/2006 15:36 +0100:

Quoted message said:

Can anyone recommend a better mail-order retailer?

Chain Reaction are excellent IME.

Do they have a web site? I can't seem to find one.

Thanks,
Mark

Josey' nospam@josey said:

"Mark" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

On Thu, 7 Sep 2006 14:48:31 +0100, "rola" <[email hidden]>
wrote:

Sorry to hijack this thread - but you can contact Wiggle? I have sent
three emails to them over the past two weeks and have not received
even an acknowledgement.

I've sent them two emails in the last two days and always had replys the
next day.

Strange. Do you use their sales@ ... address? That's the one I have
used. Maybe there is another one?

Mark