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"How To Get Bigger Tips..."

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General fitness, health and nutrition
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25 April 2004
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4 May 2004
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Gregory Morrow
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  1. chicagotribune.comchi 0404250508apr25,1,1369042.story

    Server tips: How to get more out of customers

    By Jane Engle

    April 25, 2004

    Your waitress tells jokes, touches you on the shoulder and
    draws pictures on the check. Does she have a thing for you?
    Think again. She may be angling for a bigger tip, using a
    list of 14 suggestions from a researcher's new booklet.

    "Mega Tips: Scientifically Tested Techniques to Increase
    Your Tips," by Michael Lynn, an associate professor at the
    Cornell University School of Hotel Administration in
    Ithaca, N.Y., is based on more than 25 years of studies by
    Lynn and others.

    Among other tactics Lynn suggests to servers is to recommend
    higher-priced entrees, wear unusual clothing, introduce
    themselves, call customers by name and even offer sunny
    weather forecasts.

    You may be wondering where service fits in. It doesn't.
    Which is the most surprising conclusion in Lynn's work. If
    you thought you were, at most, mildly confused about how
    much to leave servers, read on. It turns out that we don't
    know our own minds, much less the mores of tipping.

    People typically say they tip to reward good service, Lynn
    said, which seems logical, "but it's obviously not true."

    In his studies, he asked diners to rate their server's
    performance based on attentiveness, knowledge,
    promptness and other measures. Then he tallied the tips.
    The two numbers had little correlation. Service quality
    accounted for only 4 percent of the differences in
    diners' tips, he found.

    What does boost tips, he said, are higher meal tabs and
    servers' actions that help them connect with their patrons.

    Research shows the bill's total accounts for about 70
    percent of the differences in tips--hardly a shock, given
    that most people tip on a percentage of the check; the usual
    recommendation is 15 to 20 percent. That's one reason savvy
    servers prompt diners to choose pricier entrees and extras
    such as appetizers, after-dinner drinks and desserts.

    Such suggestive selling works well during slow times.
    During busy times, the best strategy is "get 'em their
    entrees, get 'em out," said Lynn, who worked his way
    through college as a bartender, busboy and waiter. Better
    to have a table of four wolfing down $20 rib-eye steaks
    than dawdling over $2 coffees and $5 slices of cake. No
    wonder some diners feel they're being rushed out the door
    on Saturday nights. They are.

    But it's the customer-server rapport that's really
    revealing. What we're buying with restaurant tips is not
    service, Lynn contended, but social approval from our server
    and tablemates. The motive: "I don't want them to think I'm
    a cheapskate and a bad guy."

    If we feel a personal connection with a server, we care more
    about what she or he thinks of us. We're willing to pay more
    for that approval, so we tip more, Lynn said.

    Many of Lynn's tactics will sound familiar to frequent
    diners. His advice to servers:

    - Wear something unusual. "This will help customers perceive
    you as an individual rather than a faceless member of the
    staff." In one study, waitresses who wore flowers in their
    hair earned 17 percent more in tips than those who didn't.

    - Introduce yourself by name. This can "make you seem
    friendly and polite and make the customer feel more
    empathy for you." In a study at a Charlie Brown's
    restaurant in Southern California, taking this step
    increased average tips from $3.49 to $5.44.

    - Squat next to the table. This makes you more equal to the
    customer, brings your face closer and improves eye
    contact. In one study, this action earned about $1 more
    per table in tips.

    - Touch your customers, preferably on the shoulder (which
    feels less private than other zones) for a second or two.
    Effect on tips: As much as 17 percent was left, up from 12
    percent. Diners may flinch at this idea, but that's
    because "people don't know what they like," Lynn said.
    They may not even notice they're being touched, but no
    matter, they'll still tip more.

    - Repeat customers' orders, word for word. This increases
    others' "liking for and interpersonal closeness to the
    imitator." In a Netherlands study, it also doubled tips.

    - Call customers by name. It's flattering--and profitable,
    earning 10 percent more in tips at several Kansas
    restaurants studied.

    - Draw on the check. A "smiley face" personalizes the
    transaction and improves customers' mood. In a study at a
    Philadelphia restaurant, this increased waitresses' tips
    by nearly 18 percent but, oddly, had no significant effect
    on waiters' tips.

    - Smile. At a Seattle cocktail lounge, a waitress earned 140
    percent more in tips when she sported a "large, open-
    mouthed smile."

    - Write "thank you" on checks. This may make diners "feel
    obligated to earn that gratitude by leaving larger tips."
    In one study, the average tip went up from 16 to 18
    percent on a "thank you."

    - Give customers candy. "People generally feel obligated to
    reciprocate when they receive gifts from others." Effect
    on tips in one study: 23 percent instead of 19 percent.

    My favorite suggestion is to write a favorable weather
    forecast on the check.

    "Sunny weather puts people in a good mood, and people in a
    good mood leave bigger tips than those in a bad mood,"
    Lynn's booklet says. The payoff in one study: 19 percent
    more in tips.

    Manipulative?

    "Of course," Lynn said.

    He acknowledged that there are insincere servers "who hate a
    customer's guts, and yet they smile, write `thank you' on
    the check and `come again.'" But more common, he said, are
    servers who like their customers and want to please them but
    aren't sure how. That's where his pointers come in.

    Diners who don't care to become best friends with their
    server or who cringe at being touched by a stranger may
    find Lynn's work dispiriting because it looks as though
    "Hi, I'm Mike, I'll be your waiter" isn't going away soon--
    at least not at the middle-brow eateries that Lynn's
    studies focus on.

    Lynn, by the way, takes his own advice. He tips 15 to 20
    percent or even 40 percent if he's at a regular lunch
    spot, he said.

    "It really depends," he added, "on how much I like the
    server."

    Copyright © 2004, Chicago Tribune

    ------------------------------------------------------------
    --------------------

  2. Gregory Morrow said:

    chicagotribune.comchi
    0404250508apr25,1,1369042.story?coll=chi-travel-hed

    Server tips: How to get more out of customers

    By Jane Engle

    April 25, 2004

    Your waitress tells jokes, touches you on the shoulder and
    draws pictures on the check. Does she have a thing for
    you? Think again. She may be angling for a bigger tip,
    using a list of 14 suggestions from a researcher's new
    booklet.

    "Mega Tips: Scientifically Tested Techniques to Increase
    Your Tips," by Michael Lynn, an associate professor at the
    Cornell University School of Hotel Administration in
    Ithaca, N.Y., is based on more than 25 years of studies by
    Lynn and others.

    Among other tactics Lynn suggests to servers is to
    recommend higher-priced entrees, wear unusual clothing,
    introduce themselves, call customers by name and even
    offer sunny weather forecasts.

    You may be wondering where service fits in. It doesn't.
    Which is the most surprising conclusion in Lynn's work. If
    you thought you were, at most, mildly confused about how
    much to leave servers, read on. It turns out that we don't
    know our own minds, much less the mores of tipping.

    People typically say they tip to reward good service, Lynn
    said, which seems logical, "but it's obviously not true."

    In his studies, he asked diners to rate their server's
    performance based on attentiveness, knowledge,
    promptness and other measures. Then he tallied the tips.
    The two numbers had little correlation. Service quality
    accounted for only 4 percent of the differences in
    diners' tips, he found.

    What does boost tips, he said, are higher meal tabs and
    servers' actions that help them connect with their
    patrons.

    Research shows the bill's total accounts for about 70
    percent of the differences in tips--hardly a shock, given
    that most people tip on a percentage of the check; the
    usual recommendation is 15 to 20 percent. That's one
    reason savvy servers prompt diners to choose pricier
    entrees and extras such as appetizers, after-dinner drinks
    and desserts.

    Such suggestive selling works well during slow times.
    During busy times, the best strategy is "get 'em their
    entrees, get 'em out," said Lynn, who worked his way
    through college as a bartender, busboy and waiter. Better
    to have a table of four wolfing down $20 rib-eye steaks
    than dawdling over $2 coffees and $5 slices of cake. No
    wonder some diners feel they're being rushed out the door
    on Saturday nights. They are.

    But it's the customer-server rapport that's really
    revealing. What we're buying with restaurant tips is not
    service, Lynn contended, but social approval from our
    server and tablemates. The motive: "I don't want them to
    think I'm a cheapskate and a bad guy."

    If we feel a personal connection with a server, we care
    more about what she or he thinks of us. We're willing to
    pay more for that approval, so we tip more, Lynn said.

    Many of Lynn's tactics will sound familiar to frequent
    diners. His advice to servers:

    - Wear something unusual. "This will help customers
    perceive you as an individual rather than a faceless
    member of the staff." In one study, waitresses who wore
    flowers in their hair earned 17 percent more in tips
    than those who didn't.

    - Introduce yourself by name. This can "make you seem
    friendly and polite and make the customer feel more
    empathy for you." In a study at a Charlie Brown's
    restaurant in Southern California, taking this step
    increased average tips from $3.49 to $5.44.

    - Squat next to the table. This makes you more equal to
    the customer, brings your face closer and improves eye
    contact. In one study, this action earned about $1 more
    per table in tips.

    - Touch your customers, preferably on the shoulder (which
    feels less private than other zones) for a second or
    two. Effect on tips: As much as 17 percent was left, up
    from 12 percent. Diners may flinch at this idea, but
    that's because "people don't know what they like," Lynn
    said. They may not even notice they're being touched,
    but no matter, they'll still tip more.

    - Repeat customers' orders, word for word. This increases
    others' "liking for and interpersonal closeness to the
    imitator." In a Netherlands study, it also doubled tips.

    - Call customers by name. It's flattering--and profitable,
    earning 10 percent more in tips at several Kansas
    restaurants studied.

    - Draw on the check. A "smiley face" personalizes the
    transaction and improves customers' mood. In a study at
    a Philadelphia restaurant, this increased waitresses'
    tips by nearly 18 percent but, oddly, had no significant
    effect on waiters' tips.

    - Smile. At a Seattle cocktail lounge, a waitress earned
    140 percent more in tips when she sported a "large, open-
    mouthed smile."

    - Write "thank you" on checks. This may make diners "feel
    obligated to earn that gratitude by leaving larger
    tips." In one study, the average tip went up from 16 to
    18 percent on a "thank you."

    - Give customers candy. "People generally feel obligated
    to reciprocate when they receive gifts from others."
    Effect on tips in one study: 23 percent instead of 19
    percent.

    My favorite suggestion is to write a favorable weather
    forecast on the check.

    "Sunny weather puts people in a good mood, and people in a
    good mood leave bigger tips than those in a bad mood,"
    Lynn's booklet says. The payoff in one study: 19 percent
    more in tips.

    Manipulative?

    "Of course," Lynn said.

    He acknowledged that there are insincere servers "who
    hate a customer's guts, and yet they smile, write `thank
    you' on the check and `come again.'" But more common, he
    said, are servers who like their customers and want to
    please them but aren't sure how. That's where his
    pointers come in.

    Diners who don't care to become best friends with their
    server or who cringe at being touched by a stranger may
    find Lynn's work dispiriting because it looks as though
    "Hi, I'm Mike, I'll be your waiter" isn't going away soon--
    at least not at the middle-brow eateries that Lynn's
    studies focus on.

    Lynn, by the way, takes his own advice. He tips 15 to 20
    percent or even 40 percent if he's at a regular lunch
    spot, he said.

    "It really depends," he added, "on how much I like the
    server."

    Copyright © 2004, Chicago Tribune

    ----------------------------------------------------------
    ----------------------

    I don't know about anyone else, but I tip 20% for good
    service, a little more for excellent service, 15% for fair
    service, 10% poor service and nothing or maybe a dime for
    bad service.

    Things that may decrease the tip:
    - Cold plates or coffee cup,
    - Asking me if I need anything else or asking how the meal
    is,
    - The above counts double if the waitperson interupts my
    conversation to ask and will result in a tip of no
    more than 15%
    - Trying to upgrade me to more expensive wine or entree
    - Cold food or entrees ariving at different times.
    - Kitchen gossip unless I specifically ask for it.

    Things that may increase the tip:
    - I normally ask for a small portion and actually getting
    it. this surprisingly seems to be very dificult because it
    rarely happens.
    - Calling me by name, which I expect the waitperson to know
    if i have been in the restaurant more than a few times.
    - Steering me away from a bad entree, ie. the fish isn't
    fresh, I've had a couple complaints on that tonight, etc.
    - Knowing my preferences, particularly in wine without me
    having to explain if I come fairly often to that
    restaurant. The restaurant that I go to most often keeps
    three or four different wines on hand which are not on the
    menu, just because I like them.

    --
    JakeInHartsel

    God gave us Cholesterol who am I to refuse his gift?

  3. This sort of thing drives me nuts. I'm sure the studies
    are all true. By following around one waitress using
    one strategy one day and another strategy the next,
    they can discover what yields the most tips from the
    majority of customers. I want them to follow me around
    as I dine different places and discover what gets the
    best tip out of me.

    I'm generally polite, and I do tip, but I despise the burden
    of having to be intimately friendly and considerate of a
    total stranger. I don't want to have to laugh at someone's
    jokes. I don't want to learn that someone's name. I want to
    order off the menu without knowing what my server thinks I
    would like or should eat. I especially hate people I don't
    know touching my shoulder. I want the food delivered timely
    and hot. I want the server to be around should I need to
    catch his/her eye for the check. And that's it. When they
    squat by my table, I think they're one step away from
    pulling up a chair with me. I want to eat enjoying the
    company of the companions I walked in with, not the staff at
    the restaurant.

    If the server gets that chummy, I put up with it with a
    smile. I might object to the shoulder patting, but I won't
    say anthing about the other techniques. Still, I tend not to
    go back to restaurants where I have a bad time, and I do tip
    less over all when the server bothers me.

    --Lia

  4. Quoted message said:

    If the server gets that chummy, I put up with it with a
    smile. I might object to the shoulder patting, but I won't
    say anthing about the other techniques. Still, I tend not
    to go back to restaurants where I have a bad time, and I do
    tip less over all when the server bothers me.

    --Lia

    You obviously tend to gravtitate towards low class
    establishments... perhaps if you'd be willing to pay more
    for your dining experience you'd encounter more
    professional service.

    The typical family chain restaurant where one pays $15-$20
    for a full dinner and is served by part timer college
    students is not the scenario where one encounters
    professional wait staff, let alone professionally prepared
    food... you need to spend a few more bucks for your entire
    dinner than the price of an appetizer at a 3 star eatery
    before you earn the right to [censored]. You sound like the
    typical all you can eat w/salad bar clientele, and I'm being
    generous... more likely you dine at Wendys.

    ---= BOYCOTT FRENCH--GERMAN (belgium) =--- ---= Move UNITED
    NATIONS To Paris =--- Sheldon ```````````` "Life would be
    devoid of all meaning were it without tribulation."

  5. Sheldon said:

    The typical family chain restaurant where one pays $15-
    $20 for a full dinner and is served by part timer college
    students is not the scenario where one encounters
    professional wait staff, let alone professionally
    prepared food...

    I was under the impression that the survey was conducted at
    those "typical family chain" restaurants. In fact, it
    seemed to me that the entire survey could have been done at
    a TGI Friday's.

    Comparing those establishments to fine restaurants is
    comparing apples and oranges. But college students can
    make EXCELLENT wait staff. I recently dined at Farallon in
    San Francisco, and was hugely impressed with our waitress.
    She didn't squat or touch anybody's shoulder, and she wore
    the same outfits as every other person on the wait staff.
    But her recommendations for our meal were PERFECT; the
    items which I got and which my dinner companion got were
    well-matched so that we could share. The wines she
    recommended matched the food excellently as well as
    matching our tastes in wine. She was attentive without
    hovering and friendly without being chummy. Our food
    arrived at the appropriate time and the appropriate
    temperature. When I called the restaurant for another
    reservation and asked to be seated in her section, I
    learned that she's a full-time college student.

    Here's another example: At the Marine Room in San Diego, my
    dinner companion (the same one, as it happens) flagged down
    a waiter to ask where the Ladies' Room was. He started to
    give directions, but saw the uncertain look on her face,
    instantly broke off his directions and said, "Right this
    way, ma'am." Then he proceeded to personally guide her to
    the Ladies' Room. THAT'S good service, and it's not
    something you see at Applebee's or its ilk. And that's the
    kind of service which gets a good tip from me.

    Bob

  6. [email hidden] (Gregory Morrow) wrote in
    :"]news:[email hidden]:

    Quoted message said:

    Among other tactics Lynn suggests to servers is to
    recommend higher-priced entrees, wear unusual clothing,
    introduce themselves, call customers by name and even
    offer sunny weather forecasts.

    It reminds me of the Jennifer Aniston character in Office
    Space, and her manager badgering her about her "flair".

    --

    Il faudrait que tout le monde réclame Auprès des autorités
    Une loi contre toute notre indifférence Que personne ne
    soit oublié

    Carla Bruni, «Tout le monde»

  7. Michel Boucher said:

    [email hidden] (Gregory Morrow) wrote in
    :"]news:[email hidden]:

    Quoted message said:

    Among other tactics Lynn suggests to servers is to
    recommend higher-priced entrees, wear unusual clothing,
    introduce themselves, call customers by name and even
    offer sunny weather forecasts.

    It reminds me of the Jennifer Aniston character in Office
    Space, and her manager badgering her about her "flair".

    That was so funny! More buttons on your shirt! More
    "flair". Silly.

  8. Michel Boucher said:

    It reminds me of the Jennifer Aniston character in Office
    Space, and her manager badgering her about her "flair".

    I has a nice treat nice light. My mother took my wife out to
    dinner last night. She took us to a recently opened branch
    of a chain. While lacking the "flair", our waiter made a
    point of introducing himself to us. His name was Jamie, and
    he had the gift of gab. He took our orders, brought our
    wine, and for the next hour I was wonder where the F&^k is
    Jamie with our food?

  9. Gregory Morrow said:


    chicagotribune.comchi
    0404250508apr25,1,1369042.story?coll=chi-travel-hed

    Server tips: How to get more out of customers

    By Jane Engle

    April 25, 2004

    Your waitress tells jokes, touches you on the shoulder and
    draws pictures on the check. Does she have a thing for
    you? Think again. She may be angling for a bigger tip,
    using a list of 14 suggestions from a researcher's new
    booklet.

    That's all very interesting. However, any server using those
    suggestions usually gets less of a tip from me.

    So: I don't want the server touching me or calling me by
    name unless I'm a regular or introducing themselves or
    trying to get me to spend more than I choose and I don't
    give a toss if there is a 'smiley' (that's incredibly
    unprofessional) or a 'thank you' written on the bill.

    What earns a server more gratuity from me is: genuinely
    professional service such as getting the order correct the
    first time, clearing the table properly if there are no
    bussers and a professional demeanor, rather than fakey
    smiling and being overly 'familiar'.

  10. "PENMART01" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:
    Quoted message said:

    If the server gets that chummy, I put up with it with a
    smile. I might object to the shoulder patting, but I
    won't say anthing about the other techniques. Still, I
    tend not to go back to restaurants where I have a bad
    time, and I do tip less over all when the server
    bothers me.

    --Lia

    You obviously tend to gravtitate towards low class
    establishments...


    perhaps if

    Quoted message said:

    you'd be willing to pay more for your dining experience
    you'd encounter


    more

    Quoted message said:

    professional service.

    The typical family chain restaurant where one pays $15-$20
    for a full


    dinner

    Quoted message said:

    and is served by part timer college students is not the
    scenario where one encounters professional wait staff, let
    alone professionally prepared


    food...

    Quoted message said:

    you need to spend a few more bucks for your entire dinner
    than the price


    of an

    Quoted message said:

    appetizer at a 3 star eatery before you earn the right to
    [censored]. You


    sound

    Quoted message said:

    like the typical all you can eat w/salad bar clientele,
    and I'm being generous... more likely you dine at Wendys.

    ---= BOYCOTT FRENCH--GERMAN (belgium) =--- ---= Move
    UNITED NATIONS To Paris =--- Sheldon ```````````` "Life
    would be devoid of all meaning were it without
    tribulation."

    Some of your 'higher quality' restaurants don't bother
    wondering if you will tip the wait staff, they automatically
    add it in, under the assumption you are dining at their
    excellent facility, you received excellent service and
    include in your final tally a tip commesurate as such. Le
    Bec Fin in Philly has done this for years.

    Just because you go all out for a meal doesn't mean you
    can't have a sucky waitperson. The tip should be up to your
    discretion. I have walked out of a restaurant without
    leaving a tip because the service was gawd awful. The
    maitre'd followed us out to 'remind us' we forgot to tip.
    She was 'reminded' that a tip isn't mandatory and if she
    really wanted a 'tip for the waiter' it would be to find
    another profession.

    =Ginny

  11. Bob said:

    I was under the impression that the survey was conducted
    at those "typical family chain" restaurants. In fact, it
    seemed to me that the entire survey could have been done
    at a TGI Friday's.

    Comparing those establishments to fine restaurants is
    comparing apples and oranges.

    <dope slapping own forehead> Of course! Usually whenever I
    read about a survey or study, I'm immediately suspicious
    about the circumstances. I want to know exactly how the
    questions were worded, the order of the questions, how the
    participants were selected, etc. With this one, I skipped
    over the procedural stuff and assumed the study was done in
    a broad range of restaurants. I'd love a real study that
    gathered data on what techniques work in which types of
    restaurants from the TGIF style to the more expensive
    French. I'd also look at tipping habits amongst groups of
    diners. Maybe effective techniques differ depending if the
    diners are at a business lunch or with their families or
    young people on dates.

    --Lia

  12. Arri London said:

    That's all very interesting. However, any server using
    those suggestions usually gets less of a tip from me.

    If a server ever touched me intentionally I would tear off
    his arm and bludgeon him with it.

    (I value my personal space)

    --
    John Gaughan johngaughan.netjohngaughan.net
    [email hidden]

  13. Arri London said:
    Gregory Morrow said:



    chicagotribune.comchi
    0404250508apr25,1,1369042.story?coll=chi-travel-hed

    Quoted message said:
    Quoted message said:


    Server tips: How to get more out of customers

    By Jane Engle

    April 25, 2004

    Your waitress tells jokes, touches you on the shoulder
    and draws pictures on the check. Does she have a thing
    for you? Think again. She may be angling for a bigger
    tip, using a list of 14 suggestions from a researcher's
    new booklet.

    That's all very interesting. However, any server using
    those suggestions usually gets less of a tip from me.

    So: I don't want the server touching me or calling me by
    name unless I'm a regular or introducing themselves or
    trying to get me to spend more than I choose and I don't
    give a toss if there is a 'smiley' (that's incredibly
    unprofessional) or a 'thank you' written on the bill.

    What earns a server more gratuity from me is: genuinely
    professional service such as getting the order correct the
    first time, clearing the table properly if there are no
    bussers and a professional demeanor, rather than fakey
    smiling and being overly 'familiar'.

    Drives me nuts... I remember a time when the server sat down
    in the booth next to me to take our order. She said "My feet
    are sore, mind if I sit?" Uh, excuse me, yes, I mind if you
    sit! I've been a server and would *never* have thought of
    doing such a thing, let alone telling a customer my feet
    were sore.

    Worked with another server who didn't last long - she was
    bumming cigarettes from customers at her table and telling
    them she'd run out of Xanax. Hello? You're not their
    friends, you are there to bring them food and drink.

    OTOH, I was often asked to tell the 'hush puppy' story.
    Seems word got around.

    Jill

  14. Jill said:

    I was often asked to tell the 'hush puppy' story. Seems
    word got around.

    Well? What's the story?

    Bob

  15. Bob said:
    Jill said:

    I was often asked to tell the 'hush puppy' story. Seems
    word got around.

    Well? What's the story?

    Bob

    Legend has it, a couple hundred years ago now, there were
    fisherman out along the banks of the Mississippi River. They
    had their dogs with them, as all good old boys are wont to
    do. In the evening, they'd fry up the catch there by the
    river, coating the fish in a cornmeal batter. The dogs would
    howl and cry, wanting some of the fish. So the fishermen
    fried lumps of cornmeal batter and tossed it to the dogs,
    calling "Hush, puppies!"

    Note: I never said it was a particularly good story LOL

  16. Quoted message said:
    Gregory Morrow said:


    What does boost tips, he said, are higher meal tabs

    Well, duh! I'm sure the vast majority tip a percentage
    of the total bill. The only time this doesn't happen is
    on small orders like a just a beverage where people
    probably tip a minumum amount which is higher than the
    percentage would be.

    Quoted message said:
    Quoted message said:

    Such suggestive selling works well during slow times.
    During busy times, the best strategy is "get 'em their
    entrees, get 'em out," said Lynn, who worked his way
    through college as a bartender, busboy and waiter.
    Better to have a table of four wolfing down $20 rib-eye
    steaks than dawdling over $2 coffees and $5 slices of
    cake. No wonder some diners feel they're being rushed
    out the door on Saturday nights. They are.

    And when that happens to me the tip goes down.

    Quoted message said:
    Quoted message said:

    But it's the customer-server rapport that's really
    revealing. What we're buying with restaurant tips is not
    service, Lynn contended, but social approval from our
    server and tablemates. The motive: "I don't want them to
    think I'm a cheapskate and a bad guy."

    I think that is more a guy thing. I don't think women care
    what the others think.

    Quoted message said:
    Quoted message said:

    - Introduce yourself by name. This can "make you seem
    friendly and polite and make the customer feel more
    empathy for you."

    Not me. I hate it. Although I usually don't penalize them
    for it because I attribute it to management making them do
    it. If I thought they were doing it on their own, I'd dock
    them for it.

    Quoted message said:
    Quoted message said:

    - Squat next to the table. This makes you more equal to
    the customer, brings your face closer and improves eye
    contact. In one study, this action earned about $1
    more per table in tips.

    This is so obnoxious it's not even funny. Do not squat next
    to my table. Tip going down as you do.

    Quoted message said:
    Quoted message said:

    - Touch your customers, preferably on the shoulder
    (which feels less private than other zones) for a
    second or two. Effect on tips: As much as 17 percent
    was left, up from 12 percent. Diners may flinch at
    this idea, but that's because "people don't know what
    they like," Lynn said. They may not even notice
    they're being touched, but no matter, they'll still
    tip more.

    Don't you dare touch me! This might work with a female
    waiter touching a male diner's shoulder but I don't want a
    male or a female waiter touching my shoulder, even if the
    male waiter is a hunk. And don't even think about putting
    the napkin on my lap. I'll smack you silly.

    Quoted message said:
    Quoted message said:

    - Repeat customers' orders, word for word. This
    increases others' "liking for and interpersonal
    closeness to the imitator." In a Netherlands study, it
    also doubled tips.

    Duh. I should hope so. And get it right when you come back
    with the food and don't ask who gets what. You should know!

    Quoted message said:
    Quoted message said:

    - Call customers by name. It's flattering--and
    profitable, earning 10 percent more in tips at several
    Kansas restaurants studied.

    It's not flattering, it's obnoxious. For one thing a waiter
    I don't know has no business calling me by my first name and
    if they use my last name (which they would only know from my
    credit card so they wouldn't be able to use it at all until
    the next time I came and if I happened to get the same
    waiter and that waiter could remember it from the last time
    I was there) they don't know which honorific I prefer. As an
    older woman I would get either Mrs. or
    Ms., both of which I hate as I'm not a Mrs and I just don't
    like the sound of Ms. They don't need to know my name.
    If I want them to know it I'll introduce myself to them
    (not likely).

    Quoted message said:
    Quoted message said:

    - Draw on the check. A "smiley face" personalizes the
    transaction and improves customers' mood. In a study
    at a Philadelphia restaurant, this increased
    waitresses' tips by nearly 18 percent but, oddly, had
    no significant effect on waiters' tips.

    Annoying. Will reduce tip in my case.

    Quoted message said:
    Quoted message said:

    - Smile. At a Seattle cocktail lounge, a waitress earned
    140 percent more in tips when she sported a "large,
    open-mouthed smile."

    Smile, yes, but "open-mouthed"??? What does than mean? I
    don't want to see their tonsils. Can't they just smile and
    be pleasant without going overboard?

    Quoted message said:
    Quoted message said:

    - Write "thank you" on checks. This may make diners
    "feel obligated to earn that gratitude by leaving
    larger tips." In one study, the average tip went up
    from 16 to 18 percent on a "thank you."

    Thank you, is nice, but it's not going to up my tip. I tip
    the same percentage every time unless I reduce it for
    egregious behaviors or increase it for special
    circumstances.

    Quoted message said:
    Quoted message said:

    - Give customers candy. "People generally feel obligated
    to reciprocate when they receive gifts from others."
    Effect on tips in one study: 23 percent instead of 19
    percent.

    Won't work with me. And besides it's usually some kind of
    mint which I don't even like.

    Quoted message said:
    Quoted message said:

    My favorite suggestion is to write a favorable weather
    forecast on the check.

    "Sunny weather puts people in a good mood, and people in
    a good mood leave bigger tips than those in a bad mood,"
    Lynn's booklet says. The payoff in one study: 19 percent
    more in tips.

    Manipulative?

    Give me a break! Again, when it's obviously a ploy for a
    bigger tip, I'm more likely to reduce the tip to the
    bare minimum.

    Quoted message said:
    Quoted message said:

    Diners who don't care to become best friends with their
    server or who cringe at being touched by a stranger may
    find Lynn's work dispiriting because it looks as though
    "Hi, I'm Mike, I'll be your waiter" isn't going away soon--
    at least not at the middle-brow eateries that Lynn's
    studies focus on.

    Almost makes me glad I can't afford to eat out all that
    often. ;-)

    Okay - what I want in a waiter is

    1. Prompt, efficient, knowledgeable service. (But this
    doesn't mean stopping by every five minutes to ask if
    everything is all right. I means taking the order
    promptly - not making me wait all night to place my
    order - and getting the order right, knowing about the
    food on the menu so they can answer any questions I have
    about ingredients, etc., and serving the food without
    having to ask who gets what dish.

    2. Don't tell me your name and don't call me by mine.

    3. Be pleasant, not surly, but don't squat by my table or
    tell me jokes or write weather reports on my check or
    draw smiley faces or anything else on my check or smile
    so I can see your tonsils.

    4. Never, ever, ask me if I want change when I give you the
    money to pay my check. This will mean no tip whatsoever!
    You may think you're saving me the trouble of figuring
    out the tip or you may think if you suggest it I'll give
    you all the change even if it's way more than I normally
    tip but you'd be very, very wrong. It's very
    presumptuous of a waiter to do this and can lead to no
    tip at all.

    Kate, the tip grinch

    --
    Kate Connally “If I were as old as I feel, I’d be dead
    already.” Goldfish: “The wholesome snack that smiles back,
    Until you bite their heads off.” What if the hokey pokey
    really *is* what it's all about? "][email hidden]

  17. Virginia Tadrzynski said:

    Just because you go all out for a meal doesn't mean you
    can't have a sucky waitperson. The tip should be up to
    your discretion. I have walked out of a restaurant without
    leaving a tip because the service was gawd awful. The
    maitre'd followed us out to 'remind us' we forgot to tip.
    She was 'reminded' that a tip isn't mandatory and if she
    really wanted a 'tip for the waiter' it would be to find
    another profession.

    =Ginny

    Beautiful! I love it. I totally agree with you. And when
    I have been to restaurants that include the tip for you
    the service has not been particularly good in my
    experience. Kate

    --
    Kate Connally “If I were as old as I feel, I’d be dead
    already.” Goldfish: “The wholesome snack that smiles back,
    Until you bite their heads off.” What if the hokey pokey
    really *is* what it's all about? "][email hidden]

  18. On 2004-04-25, Glenn Jacobs <[email hidden]> wrote:

    Here's a tip ...trim your posts!

    nb

  19. Jill answered me:

    Quoted message said:
    Quoted message said:
    Quoted message said:

    I was often asked to tell the 'hush puppy' story. Seems
    word got around.

    Well? What's the story?

    Legend has it, a couple hundred years ago now, there were
    fisherman out along the banks of the Mississippi River.
    They had their dogs with them, as all good old boys are
    wont to do. In the evening, they'd fry up the catch there
    by the river, coating the fish in a cornmeal batter. The
    dogs would howl and cry, wanting some of the fish. So the
    fishermen fried lumps of cornmeal batter and tossed it to
    the dogs, calling "Hush, puppies!"

    Note: I never said it was a particularly good story LOL

    Oh, THAT story. Having grown up in Florida Cracker Country,
    I was already familiar with it. I thought you had a "hush
    puppy" story about your days as a server, e.g., accidentally
    dumping a bunch of ants into the hush puppy batter or
    something similar.

    Bob

  20. jmcquown said:

    Legend has it, a couple hundred years ago now, there were
    fisherman out along the banks of the Mississippi River.
    They had their dogs with them, as all good old boys are
    wont to do. In the evening, they'd fry up the catch there
    by the river, coating the fish in a cornmeal batter. The
    dogs would howl and cry, wanting some of the fish. So the
    fishermen fried lumps of cornmeal batter and tossed it to
    the dogs, calling "Hush, puppies!"

    Note: I never said it was a particularly good story LOL

    That exact same story is used on the back of the cornmeal
    hushpuppy mix I use (rarely).

    -sw

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