Cycling Equipment · Public discussion

Performance Bike, Nice Story

joel roth · 2005-01-14T17:31:15+00:00

I have a somewhat old Performance Hurricane pump. I wrote them a note explaining that the 'gripper' had worn out and the pump no longer held onto presta valves. They sent out a new pump head, free of charge, which arrived yesterday. Since this group occasionally beats up various mail order companies, I thought a heart warming story would be nice. Joel

Started by joel roth · 14 January 2005 · Last activity 20 January 2005 · 11 posts · 611 views

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01 / Original postPerformance Bike, Nice Storyjoel roth · 14 Jan 2005 02 / This pagePosts 1–11Page 1 of 1 · chronological order 03 / Latest replyPost #11Pat Lamb · 20 Jan 2005

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Original section: Cycling Equipment
Published: 14 January 2005
Last activity: 20 January 2005
Original author: joel roth
Posts: 11
Discussion status: Public discussion
Total views: 611
Views / 30 days: 0

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Original post
joel roth
Archived post

14 January 2005, 17:31 UTC #1

I have a somewhat old Performance Hurricane pump. I wrote them a note
explaining that the 'gripper' had worn out and the pump no longer held
onto presta valves.
They sent out a new pump head, free of charge, which arrived yesterday.
Since this group occasionally beats up various mail order companies, I
thought a heart warming story would be nice.
Joel

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Neil Brooks
Archived post

14 January 2005, 17:47 UTC #2

joel roth wrote, in part:
Quoted message said:
Since this group occasionally beats up various mail order companies, I
thought a heart warming story would be nice.
Please, Joel . . . sometimes beating up mail order companies is all we've
got ;-)

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Zog The Undeniable
Archived post

14 January 2005, 18:36 UTC #3

joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a note
explaining that the 'gripper' had worn out and the pump no longer held
onto presta valves.
They sent out a new pump head, free of charge, which arrived yesterday.
The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!

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Email address hidden
Archived post

17 January 2005, 23:51 UTC #4

Zog The Undeniable said:
joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a

note
Quoted message said:
Quoted message said:
explaining that the 'gripper' had worn out and the pump no longer

held
Quoted message said:
Quoted message said:
onto presta valves.
They sent out a new pump head, free of charge, which arrived

yesterday.
Quoted message said:

The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!
And did Performance give proper advice/recommendations/instructions on
how to mount the pump to your bicycle? Probably not. Its so hard to
get good customer service.

Report
John Everett
Archived post

18 January 2005, 16:27 UTC #5

Quoted message said:

Zog The Undeniable said:
joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a

note
Quoted message said:
Quoted message said:
explaining that the 'gripper' had worn out and the pump no longer

held
Quoted message said:
Quoted message said:
onto presta valves.
They sent out a new pump head, free of charge, which arrived

yesterday.
Quoted message said:

The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!
And did Performance give proper advice/recommendations/instructions on
how to mount the pump to your bicycle? Probably not. Its so hard to
get good customer service.
Luckily the Hurricane (my personal favorite) is a floor pump. It must
be my favorite, I've owned so many. Fortunately the L'ist of my LBSes
is a Performance store. Every time a Hurricane breaks they cheerfully
exchange it for a new one, no questions asked. I've lost track of how
many I've gone through, but it's at least five. :-)
jeverett3<AT>earthlink<DOT>net http://home.earthlink.net/~jeverett3

Report
John Everett
Archived post

18 January 2005, 16:27 UTC #6

Quoted message said:

Zog The Undeniable said:
joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a

note
Quoted message said:
Quoted message said:
explaining that the 'gripper' had worn out and the pump no longer

held
Quoted message said:
Quoted message said:
onto presta valves.
They sent out a new pump head, free of charge, which arrived

yesterday.
Quoted message said:

The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!
And did Performance give proper advice/recommendations/instructions on
how to mount the pump to your bicycle? Probably not. Its so hard to
get good customer service.
Luckily the Hurricane (my personal favorite) is a floor pump. It must
be my favorite, I've owned so many. Fortunately the L'ist of my LBSes
is a Performance store. Every time a Hurricane breaks they cheerfully
exchange it for a new one, no questions asked. I've lost track of how
many I've gone through, but it's at least five. :-)
jeverett3<AT>earthlink<DOT>net http://home.earthlink.net/~jeverett3

Report
John Everett
Archived post

18 January 2005, 16:27 UTC #7

Quoted message said:

Zog The Undeniable said:
joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a

note
Quoted message said:
Quoted message said:
explaining that the 'gripper' had worn out and the pump no longer

held
Quoted message said:
Quoted message said:
onto presta valves.
They sent out a new pump head, free of charge, which arrived

yesterday.
Quoted message said:

The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!
And did Performance give proper advice/recommendations/instructions on
how to mount the pump to your bicycle? Probably not. Its so hard to
get good customer service.
Luckily the Hurricane (my personal favorite) is a floor pump. It must
be my favorite, I've owned so many. Fortunately the L'ist of my LBSes
is a Performance store. Every time a Hurricane breaks they cheerfully
exchange it for a new one, no questions asked. I've lost track of how
many I've gone through, but it's at least five. :-)
jeverett3<AT>earthlink<DOT>net http://home.earthlink.net/~jeverett3

Report
John Everett
Archived post

18 January 2005, 16:27 UTC #8

Quoted message said:

Zog The Undeniable said:
joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a

note
Quoted message said:
Quoted message said:
explaining that the 'gripper' had worn out and the pump no longer

held
Quoted message said:
Quoted message said:
onto presta valves.
They sent out a new pump head, free of charge, which arrived

yesterday.
Quoted message said:

The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!
And did Performance give proper advice/recommendations/instructions on
how to mount the pump to your bicycle? Probably not. Its so hard to
get good customer service.
Luckily the Hurricane (my personal favorite) is a floor pump. It must
be my favorite, I've owned so many. Fortunately the L'ist of my LBSes
is a Performance store. Every time a Hurricane breaks they cheerfully
exchange it for a new one, no questions asked. I've lost track of how
many I've gone through, but it's at least five. :-)
jeverett3<AT>earthlink<DOT>net http://home.earthlink.net/~jeverett3

Report
John Everett
Archived post

18 January 2005, 16:27 UTC #9

Quoted message said:

Zog The Undeniable said:
joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a

note
Quoted message said:
Quoted message said:
explaining that the 'gripper' had worn out and the pump no longer

held
Quoted message said:
Quoted message said:
onto presta valves.
They sent out a new pump head, free of charge, which arrived

yesterday.
Quoted message said:

The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!
And did Performance give proper advice/recommendations/instructions on
how to mount the pump to your bicycle? Probably not. Its so hard to
get good customer service.
Luckily the Hurricane (my personal favorite) is a floor pump. It must
be my favorite, I've owned so many. Fortunately the L'ist of my LBSes
is a Performance store. Every time a Hurricane breaks they cheerfully
exchange it for a new one, no questions asked. I've lost track of how
many I've gone through, but it's at least five. :-)
jeverett3<AT>earthlink<DOT>net http://home.earthlink.net/~jeverett3

Report
John Everett
Archived post

18 January 2005, 16:27 UTC #10

Quoted message said:

Zog The Undeniable said:
joel roth said:
I have a somewhat old Performance Hurricane pump. I wrote them a

note
Quoted message said:
Quoted message said:
explaining that the 'gripper' had worn out and the pump no longer

held
Quoted message said:
Quoted message said:
onto presta valves.
They sent out a new pump head, free of charge, which arrived

yesterday.
Quoted message said:

The CEO didn't come round and fit it himself? What a bunch of
fly-by-nights!
And did Performance give proper advice/recommendations/instructions on
how to mount the pump to your bicycle? Probably not. Its so hard to
get good customer service.
Luckily the Hurricane (my personal favorite) is a floor pump. It must
be my favorite, I've owned so many. Fortunately the L'ist of my LBSes
is a Performance store. Every time a Hurricane breaks they cheerfully
exchange it for a new one, no questions asked. I've lost track of how
many I've gone through, but it's at least five. :-)
jeverett3<AT>earthlink<DOT>net http://home.earthlink.net/~jeverett3

Report
Pat Lamb
Archived post

20 January 2005, 19:40 UTC #11

John Everett said:

Luckily the Hurricane (my personal favorite) is a floor pump. It must
be my favorite, I've owned so many. Fortunately the L'ist of my LBSes
is a Performance store. Every time a Hurricane breaks they cheerfully
exchange it for a new one, no questions asked. I've lost track of how
many I've gone through, but it's at least five. :-)
Not exactly a recommendation for someone who has to deal with
Performance via mail (or phone, web, UPS, FedEx, etc.). Unless they'll
ship the replacements for free...
which they did last year on pads for my workstand.
Hmm.
Pat

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