Phone orders to Harris - A cautionary Tale

Jeff Starr said:

I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.

Life is Good!
Jeff

What ever happened to the good old busy signal? Now businesses have
machines to tell you they're too busy. That's no improvement!

Jeff Starr said:

I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.

Life is Good!
Jeff

What ever happened to the good old busy signal? Now businesses have
machines to tell you they're too busy. That's no improvement!

Jeff Starr said:

I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.

Life is Good!
Jeff

What ever happened to the good old busy signal? Now businesses have
machines to tell you they're too busy. That's no improvement!

Jeff Starr said:

I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.

Life is Good!
Jeff

What ever happened to the good old busy signal? Now businesses have
machines to tell you they're too busy. That's no improvement!

Jeff Starr said:

I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.

Life is Good!
Jeff

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business. I know we all want to reward Sheldon for all his good work,
but that seems a bit extreme.

Jeff Starr said:

I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.

Life is Good!
Jeff

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business. I know we all want to reward Sheldon for all his good work,
but that seems a bit extreme.

Jeff Starr said:

I needed to call Harris to supply my CC #, so that my order could be
completed.

Well, between 6-15-05 and 6-23-05, I tried 54 times. Each time getting
their recorded message, that they were helping other customers. Well,
I finally got through on the 55th attempt, only to find out they had
been short handed and not answering that line.

I should mention, that this is where the caution comes in, it is not a
toll free number. It turns out the long distance carrier that I was
using, was billing a minute per call, with a connection fee, total
cost per call $.64. It added up to over $34 plus tax.

I called the long distance carrier and they were nice enough to drop
all the charges, for those calls, as I never really connected with my
party.

The parts were something like $29 with shipping, another $34+ would
have made them very pricey cogs.

So, be aware of this and if you do get charged, as I did, call and see
if your carrier will help you out. I was using Lucky Dog 10-10-345,
which in my brief research, I find is owned by AT&T. I don't have a
committed carrier, as I seldom make long distance calls. I canceled my
last one, because of fees, even in months where I made no calls.

I am not unhappy with anyone, I just thought this was worth
mentioning.

Life is Good!
Jeff

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business. I know we all want to reward Sheldon for all his good work,
but that seems a bit extreme.

i live at the end of the earth.
and eACH WINTER WHEN THE SNOW FALLS AND NO ONE CAN GET TO THE BIKE SHOP
VIA DOGSLED
i call harris and they drag brown outta bed and across the snow
we speak at length. sometimes, i need to cut brown short, there are
days when harris puts something special in the tea. he is very helpful.
harris is accomadating to an extreme. only my ferrari dealer treats me
better.
I order $150-250 worth of parts.
only rarely does harris steal from my package(this is SOP MO bike
parts) and argue with me about it
but he always makes good on the stolen stuff. i know one guy that sends
what he feels like sending screw your order.
harris is selling bicycles during summer months. each customer will
return for service, parts, clothing,
and your $29?
try february when the snow's a blowing. keep in mid that harris buys
from a guy who is also snowbound.
that goes for all bicycle MO.

i live at the end of the earth.
and eACH WINTER WHEN THE SNOW FALLS AND NO ONE CAN GET TO THE BIKE SHOP
VIA DOGSLED
i call harris and they drag brown outta bed and across the snow
we speak at length. sometimes, i need to cut brown short, there are
days when harris puts something special in the tea. he is very helpful.
harris is accomadating to an extreme. only my ferrari dealer treats me
better.
I order $150-250 worth of parts.
only rarely does harris steal from my package(this is SOP MO bike
parts) and argue with me about it
but he always makes good on the stolen stuff. i know one guy that sends
what he feels like sending screw your order.
harris is selling bicycles during summer months. each customer will
return for service, parts, clothing,
and your $29?
try february when the snow's a blowing. keep in mid that harris buys
from a guy who is also snowbound.
that goes for all bicycle MO.

i live at the end of the earth.
and eACH WINTER WHEN THE SNOW FALLS AND NO ONE CAN GET TO THE BIKE SHOP
VIA DOGSLED
i call harris and they drag brown outta bed and across the snow
we speak at length. sometimes, i need to cut brown short, there are
days when harris puts something special in the tea. he is very helpful.
harris is accomadating to an extreme. only my ferrari dealer treats me
better.
I order $150-250 worth of parts.
only rarely does harris steal from my package(this is SOP MO bike
parts) and argue with me about it
but he always makes good on the stolen stuff. i know one guy that sends
what he feels like sending screw your order.
harris is selling bicycles during summer months. each customer will
return for service, parts, clothing,
and your $29?
try february when the snow's a blowing. keep in mid that harris buys
from a guy who is also snowbound.
that goes for all bicycle MO.

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy
--
May contain traces of irony. Contents liable to settle after posting.
http://www.chapmancentral.co.uk

85% of helmet statistics are made up, 69% of them at CHS, Puget Sound

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy
--
May contain traces of irony. Contents liable to settle after posting.
http://www.chapmancentral.co.uk

85% of helmet statistics are made up, 69% of them at CHS, Puget Sound

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy
--
May contain traces of irony. Contents liable to settle after posting.
http://www.chapmancentral.co.uk

85% of helmet statistics are made up, 69% of them at CHS, Puget Sound

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy
--
May contain traces of irony. Contents liable to settle after posting.
http://www.chapmancentral.co.uk

85% of helmet statistics are made up, 69% of them at CHS, Puget Sound

Just zis Guy said:

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy

Agreed. I'd say Jeff Starr's experience was an outlier/stroke of bad
luck.

I've had repeated good customer service experiences with Harris in the
past.

Just zis Guy said:

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy

Agreed. I'd say Jeff Starr's experience was an outlier/stroke of bad
luck.

I've had repeated good customer service experiences with Harris in the
past.

Just zis Guy said:

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy

Agreed. I'd say Jeff Starr's experience was an outlier/stroke of bad
luck.

I've had repeated good customer service experiences with Harris in the
past.

Just zis Guy said:

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

Guy

Agreed. I'd say Jeff Starr's experience was an outlier/stroke of bad
luck.

I've had repeated good customer service experiences with Harris in the
past.

"Just zis Guy, you know?" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I submit that on or about 26 Jul 2005 09:39:09 -0700, the person known
to the court as [email hidden] made a statement
(<[email hidden]> in Your
Honour's bundle) to the following effect:

Quoted message said:

I admire your diligence, but why, after the 5th time didn't you say
screw it, if they can't answer the phone, they don't deserve my
business.

Harsh. It's a small business.

I send email, they email or call back.

That's worked for me. So has phone.

My favorite, tho, is stopping by and schmoozing with Art or one of the mail
order guys. When I ask a tough question, they go into the back room, huddle
for a while, and then come out with The Answer. And usually a part number.

🙂

Lee