I am not a starbucks fan either. There is a local coffee house here called The Meeting Place that makes the absolute best coffee I've ever tasted, and about half the price of starbucks. Plus the atmosphere is very relaxed. Lots of open space and couches to sit back and relax in. Starbucks pales in comparisson.
I was a barista for many years, working a couple of stands in downtown DC. At any rate, we had our coffee custom roasted. My boss and I use to go into Starbucks to time them. It took them 3 people to prepare one drink which took them roughly 2 minutes to produce. We had 1 man carts, lines around the block because our coffee was good and in two minutes, we could easily push out about 20 customers with smiles on their faces.
Starbucks has great literature but their coffee sucks. Why? 2 reasons, they over roast, burning the bean a little and they over brew, scalding the coffee as it comes out of the cappucino machine.
I guess you aren't either. And yes I was a barista at one time and if my terminology is not up to snuff with whatever you think it should be called well then, I guess I'm not as pertentious.