rear de reailer broke off

ufatbastehd said:

On my new Specilazed road bike my rear derailer snapped off when I
was 30 mi from my house.

I noticed afterwards that my chain had a link that was coming off

This is on a bike less than 3 months old with less than 350 miles.

Brought it to the store where I bought it and they say its not
covered by warranty. I had it in the same LBS Sunday as the chain was
jumping off and slipping.

Bike has never been laid down or crashed.

I had a huge arguement with the LBS owner.
I told him if he bills me I will take my business elsewhere.

Shouldn't this be covered on such a new bike?

Yes.

I had a Fisher Paragon ($1200 bike...in 1996) that had ALL kinds of
problems, culminating in the rear derailleur falling apart as I was
literally "just riding along" (JRA) -- climbing a steep hill, actually, but
nothing drastic. Turned out the frame was misaligned, causing all sorts of
drivetrain issues. They replaced it under warranty, and the new one was
fine.

Raise hell.

BS (not a bit)

"Bill Sornson" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

ufatbastehd said:

On my new Specilazed road bike my rear derailer snapped off when I
was 30 mi from my house.

I noticed afterwards that my chain had a link that was coming off

This is on a bike less than 3 months old with less than 350 miles.

Brought it to the store where I bought it and they say its not
covered by warranty. I had it in the same LBS Sunday as the chain was
jumping off and slipping.

Bike has never been laid down or crashed.

I had a huge arguement with the LBS owner.
I told him if he bills me I will take my business elsewhere.

Shouldn't this be covered on such a new bike?

Yes.

I had a Fisher Paragon ($1200 bike...in 1996) that had ALL kinds of
problems, culminating in the rear derailleur falling apart as I was
literally "just riding along" (JRA) -- climbing a steep hill, actually,
but nothing drastic. Turned out the frame was misaligned, causing all
sorts of drivetrain issues. They replaced it under warranty, and the new
one was fine.

Raise hell.

BS (not a bit)

And if the dealer isn't compliant, I'd sent pictures and a nice letter to
Specialized. Your bike had too few miles for this sort of problem to occur.
Somebody dropped the ball in assembly.

Quoted message said:

And if the dealer isn't compliant, I'd sent pictures and a nice letter to
Specialized. Your bike had too few miles for this sort of problem to
occur. Somebody dropped the ball in assembly.

Most likely the blame lies with the manufacturer, since that's where the
chains are installed. It's unfortunate the shop got as defensive about it as
they did, since the manufacturer, with appropriate documentation (photos and
explanations about what exactly happened), will probably stand behind it.

--Mike-- Chain Reaction Bicycles
www.ChainReactionBicycles.com

"Gooserider" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

"Bill Sornson" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

ufatbastehd said:

On my new Specilazed road bike my rear derailer snapped off when I
was 30 mi from my house.

I noticed afterwards that my chain had a link that was coming off

This is on a bike less than 3 months old with less than 350 miles.

Brought it to the store where I bought it and they say its not
covered by warranty. I had it in the same LBS Sunday as the chain was
jumping off and slipping.

Bike has never been laid down or crashed.

I had a huge arguement with the LBS owner.
I told him if he bills me I will take my business elsewhere.

Shouldn't this be covered on such a new bike?

Yes.

I had a Fisher Paragon ($1200 bike...in 1996) that had ALL kinds of
problems, culminating in the rear derailleur falling apart as I was
literally "just riding along" (JRA) -- climbing a steep hill, actually,
but nothing drastic. Turned out the frame was misaligned, causing all
sorts of drivetrain issues. They replaced it under warranty, and the new
one was fine.

Raise hell.

BS (not a bit)

And if the dealer isn't compliant, I'd sent pictures and a nice letter to
Specialized. Your bike had too few miles for this sort of problem to
occur. Somebody dropped the ball in assembly.

In article <[email hidden]>,
[email hidden] says...

Quoted message said:

On my new Specilazed road bike my rear derailer snapped off when I
was 30 mi from my house.

I noticed afterwards that my chain had a link that was coming off

This is on a bike less than 3 months old with less than 350 miles.

Brought it to the store where I bought it and they say its not
covered by warranty. I had it in the same LBS Sunday as the chain was
jumping off and slipping.

Bike has never been laid down or crashed.

I had a huge arguement with the LBS owner.
I told him if he bills me I will take my business elsewhere.

Shouldn't this be covered on such a new bike?

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RBrickston said:

In article <[email hidden]>,
[email hidden] says...

Quoted message said:

On my new Specilazed road bike my rear derailer snapped off when I
was 30 mi from my house.

Quoted message said:

I noticed afterwards that my chain had a link that was coming off

Quoted message said:

This is on a bike less than 3 months old with less than 350 miles.

Quoted message said:

Brought it to the store where I bought it and they say its not
covered by warranty. I had it in the same LBS Sunday as the chain was
jumping off and slipping.

Quoted message said:

Bike has never been laid down or crashed.

Quoted message said:

I had a huge arguement with the LBS owner.
I told him if he bills me I will take my business elsewhere.

Quoted message said:

Shouldn't this be covered on such a new bike?

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TROLL-O-METER

What are you talking about?
I asked an opinion of an issue I had and wanted feedback from those in
the know.
It's pretty obvious you don't know to much.
Take you useless post back into the hole you crawled out of.

BTW for those who responded the LBS did not cover the issue and I paid
100 bucks to have it repaired.
I will now take my business elsewhere

ufatbastehd said:

brickson said:

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you replied:
What are you talking about?

Don't worry. A lot of posts here don't make any sense. You obviously
weren't trolling since you had posted how elated you were to be getting
the bike just two months ago. If the guy had looked back a little bit,
he would have found your earlier post.

Did you have any kind of warranty? What did the $100 you paid cover?
Parts and labor?

catzz66 said:

ufatbastehd said:

brickson said:

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Quoted message said:

you replied:
What are you talking about?

Don't worry. A lot of posts here don't make any sense. You obviously
weren't trolling since you had posted how elated you were to be getting
the bike just two months ago. If the guy had looked back a little bit,
he would have found your earlier post.

Did you have any kind of warranty? What did the $100 you paid cover?
Parts and labor?

It covered parts. New Derailer , new chain and some spokes.
The LBS gave me the parts at cost and did not bill for labor or so
they say.
The new rear derailer is an Ultegra an upgrade from the 105 that was
on the bike
I am going to contact Shimano and Specialized see if I can re-coop
some cash.
The bike was only 3-4 months old and had under 350 mi so I don't
understand how I could not be covered.

Its not like a rim was bent or something a critical part failed after
the bike was at the LBS twice for shifting and chain issues

ufatbastehd said:

catzz66 said:

Did you have any kind of warranty? What did the $100 you paid cover?
Parts and labor?

It covered parts. New Derailer , new chain and some spokes.
The LBS gave me the parts at cost and did not bill for labor or so
they say.
The new rear derailer is an Ultegra an upgrade from the 105 that was
on the bike
I am going to contact Shimano and Specialized see if I can re-coop
some cash.
The bike was only 3-4 months old and had under 350 mi so I don't
understand how I could not be covered.

Its not like a rim was bent or something a critical part failed after
the bike was at the LBS twice for shifting and chain issues

When I bought my bike from a big shop here, I got no warranty either,
just a free tuneup during the first 12 months. This may not be what you
wanted to hear, but if you didn't get any kind of warranty for a certain
agreed period, what they did may have been their standard policy and
they were probably not out of line. Now if they'd wanted a "customer
for life" ...

A buddy of mine gets free lifetime (life of the bike) maintenance on his
Fuji he bought from a small mom and pop chain of bike shops here, but he
pays for parts. That was his deal, though. Mine was different, but
luckily all I have needed was to replace a broken spoke nipple for $16.

Anyway, good luck to you.

R. Brickston said:

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Missing Baka?

--
Tom Sherman - Holstein-Friesland Bovinia
BEER IS FOOD

--
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