Screw Cannondale!!!

Dave Mennenoh said:

So, don't buy a cannondale on ebay.
So, screw cannondale. After being a loyal customer for 10+ years they can
kiss my ass. I will never buy another and I write this in hopes you will
follow suit.

The phrase "Crack-n-Fail" has been used once or twice in this
newsgroup. 🙂

Quoted message said:

I am going with Giant. You have been warned.

Why not Marin or Specialized? Better bikes at aprox. the same
pricepoint.

Just IMO.

Good luck,

E.P.

Dave Mennenoh said:

Hi everyone - I am posting this just to let everyone know about my [censored]
experience with Cannondale customer no-service. In the past 10 years I have
purchased two cannondale mountain bikes. Well actually, the first one was a
bike... after about 5 years of use the frame broke - where the top tube and
seat tubes meet. So, 5 years ago I bought a new frame. In the past month
this frame has developed a crack in the exact same spot - right on the top
of the weld where the top and seat tubes meet.

JD is gonna love this!

Quoted message said:

I have my manual, and all paperwork, warranty card, etc... it's all [censored].
Cannondale will do absolutely nothing unless I produce my original receipt.
Which I guess I lost. The bike shop I bought the frame from no longer sells
Cannondale.

Not that Crapandfail is worth the trouble anyway, but I don't know of
two many companies that will do a warranty repair without proof of
ownership (i.e. the original receipt).

Quoted message said:

I have called them and I have emailed them. Sorry... they cannot help
without a receipt. You say, huh? Don't their frames have a lifetime
warranty? Um - no they do not at all. Only for the original owner and then
only if he has a receipt. Registration cards mean nothing, even if they can
look you up on their computer. So, don't buy a cannondale on ebay.
So, screw cannondale. After being a loyal customer for 10+ years they can
kiss my ass. I will never buy another and I write this in hopes you will
follow suit.

If the LBS were decent folk and even slightly remembered you, they could
easily manufacture a receipt. Forget that, you could easily manufacture
a receipt. I've done it many times.

Quoted message said:

I am going with Giant. You have been warned.

Oh yeh, that's so much better! Ugh!

--
o-o-o-o Ride-A-Lot o-o-o-o
www.schnauzers.ws

Ride-A-Lot said:

Not that Crapandfail is worth the trouble anyway, but I don't know of
two many companies that will do a warranty repair without proof of
ownership (i.e. the original receipt).

I am replying to my own posts now. That was "too", not two.

Quoted message said:

Quoted message said:

I have called them and I have emailed them. Sorry... they cannot help
without a receipt. You say, huh? Don't their frames have a lifetime
warranty? Um - no they do not at all. Only for the original owner and
then only if he has a receipt. Registration cards mean nothing, even
if they can look you up on their computer. So, don't buy a cannondale
on ebay.
So, screw cannondale. After being a loyal customer for 10+ years they
can kiss my ass. I will never buy another and I write this in hopes
you will follow suit.

If the LBS were decent folk and even slightly remembered you, they could
easily manufacture a receipt. Forget that, you could easily manufacture
a receipt. I've done it many times.

Now I see you are a computer geek. It would be easy for you to "create"
a duplicate receipt.

--
o-o-o-o Ride-A-Lot o-o-o-o
www.schnauzers.ws

Crapandfail.
I like that. Really sums the frames up nicely. Two for two, for me.

So... Marin or Specialized you say? Ride-a-lot didn't seem to think Giant
was worth much either.

I like the S-Works frames a lot actually. I have just been looking at Giant
lately and the Maestro suspension. Is it not any good? Didn't MBR give the
Trance bike of the year or some such thing? Hasn't Maestro been getting rave
reviews???

I'm not sold on anything... like I said I've only owned crapandfail for the
past 10 years so I'm unsure what to go with.

I race in the WORS series - which is cross country racing nearly every other
weekend all summer. I do 12 and 24 hour races as well...

Suggestions please???

And - Ride-a-Lot - yeah I'm as geecky as they come. Make a receipt you
say... hmmm. Good idea - except then I'd have another crapandfail... I guess
I could sell it...

Me thinks that sounds like a mighty fine plan indeed.

--
Dave -
www.blurredistinction.com/director
www.macromedia.com/go/team

Dave Mennenoh said:

So... Marin or Specialized you say? Ride-a-lot didn't seem to think Giant
was worth much either.

I have a Marin, and I have found it to stand up nicely to my abuse.
It's a bit heavy for racing, but Marin makes an excellent steel
hardtail frame that would be a fine XTR-racer.

Quoted message said:

I like the S-Works frames a lot actually. I have just been looking at Giant
lately and the Maestro suspension. Is it not any good? Didn't MBR give the
Trance bike of the year or some such thing? Hasn't Maestro been getting rave
reviews???

Well...

You have to take those reviews with a grain of salt. These guys get to
ride a new bike for what, ten hours? They don't do long-term testing,
so durability might or might not be an issue. A known design, with a
large installed customer base might give you a little more to work
with.

Quoted message said:

I'm not sold on anything... like I said I've only owned crapandfail for the
past 10 years so I'm unsure what to go with.

I race in the WORS series - which is cross country racing nearly every other
weekend all summer. I do 12 and 24 hour races as well...

Suggestions please???

If it's gonna be raced, then I have another suggestion: Titus Racer-X.
High quality, good brand, simple design.

I'm sure lots of other folks will have opinions on it. People with a
lot more knowledge than me, too. 🙂

E.P.

Quoted message said:

If it's gonna be raced, then I have another suggestion: Titus Racer-X.
High quality, good brand, simple design.

And VERY expensive! I have a Racer-X and I think it's the best bike I
have ever owned. I only do one race a year, but I can tell you that the
thing just flies on single track. For the tight twisty stuff here in
the east, it rides on rails. It was made for racing. The other thing
is it is MADE IN AMERICA and with quality.

--
o-o-o-o Ride-A-Lot o-o-o-o
www.schnauzers.ws

Check out a Turner Flux if you are looking for a great frame and even better
customer service. http://www.turnerbikes.com/

"Dave Mennenoh" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Hi everyone - I am posting this just to let everyone know about my [censored]
experience with Cannondale customer no-service. In the past 10 years I
have purchased two cannondale mountain bikes. Well actually, the first one
was a bike... after about 5 years of use the frame broke - where the top
tube and seat tubes meet. So, 5 years ago I bought a new frame. In the
past month this frame has developed a crack in the exact same spot - right
on the top of the weld where the top and seat tubes meet.
I have my manual, and all paperwork, warranty card, etc... it's all [censored].
Cannondale will do absolutely nothing unless I produce my original
receipt. Which I guess I lost. The bike shop I bought the frame from no
longer sells Cannondale.
I have called them and I have emailed them. Sorry... they cannot help
without a receipt. You say, huh? Don't their frames have a lifetime
warranty? Um - no they do not at all. Only for the original owner and then
only if he has a receipt. Registration cards mean nothing, even if they
can look you up on their computer. So, don't buy a cannondale on ebay.
So, screw cannondale. After being a loyal customer for 10+ years they can
kiss my ass. I will never buy another and I write this in hopes you will
follow suit.

I am going with Giant. You have been warned.

--
Dave -
www.blurredistinction.com/director
www.macromedia.com/go/team

Dave Mennenoh wrote:
<snip another sad crapandflail story>

Quoted message said:

I am going with Giant. You have been warned.

--
Dave -

Good luck with all of that.

JD thinking "save your money and go botique"

JD said:

JD thinking "save your money and go botique"

Hey, I already said that, dammit!

🙂

E.P.

Dave Mennenoh said:

Cannondale will do absolutely nothing unless I produce my original receipt.
Which I guess I lost. The bike shop I bought the frame from no longer sells
Cannondale.
I have called them and I have emailed them. Sorry... they cannot help
without a receipt.

It sounds like your bike shop is the problem here. Not that
Cannondale's warranty department isn't lousy, but as someone else
mentioned, the shop should be able to get you a receipt, at the very
least. The shop can probably take care of everything (call Cannondale,
send your broken frame back, get you a new one), but it sounds like
they're just being schmucks. I know that non-Cannondale dealers have
warrantied Cannondale frames in the past.
Your rightly [censored] at Cannondale, but they're just being a big
corporation. They want warranties to go though shops. If I were you,
I'd put more pressure on the shop and try to get a new frame out of
this. You can always sell it on e-bay.

-Vee

"Dave Mennenoh" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

<snip woes>

go steel.

Dave Mennenoh said:

Crapandfail.
I like that. Really sums the frames up nicely. Two for two, for me.

So... Marin or Specialized you say? Ride-a-lot didn't seem to think Giant
was worth much either.

I like the S-Works frames a lot actually. I have just been looking at Giant
lately and the Maestro suspension. Is it not any good? Didn't MBR give the
Trance bike of the year or some such thing? Hasn't Maestro been getting rave
reviews???

My last two geared bikes have been S-Works frames and I've loved them. I
also really liked the M2 (non S-Works) I had before the M4 and M5 Epic.
I came from riding a Cannondale and haven't looked back since getting
that first Specialized. I've also done a bit of racing on them and they
are definitely worthy.

Quoted message said:

I'm not sold on anything... like I said I've only owned crapandfail for the
past 10 years so I'm unsure what to go with.

I race in the WORS series - which is cross country racing nearly every other
weekend all summer. I do 12 and 24 hour races as well...

Suggestions please???

And - Ride-a-Lot - yeah I'm as geecky as they come. Make a receipt you
say... hmmm. Good idea - except then I'd have another crapandfail... I guess
I could sell it...

I wouldn't do it, but maybe that's just me. It is fraud.

Quoted message said:

Me thinks that sounds like a mighty fine plan indeed.

Matt

"Dave Mennenoh" <[email hidden]> wrote in
news:[email hidden]:

Quoted message said:

I race in the WORS series - which is cross country racing nearly every
other weekend all summer. I do 12 and 24 hour races as well...

Suggestions please???

Intense Spider

Dave Mennenoh said:

Crapandfail.
I like that. Really sums the frames up nicely. Two for two, for me.

So... Marin or Specialized you say? Ride-a-lot didn't seem to think Giant
was worth much either.

I like the S-Works frames a lot actually.

My last two geared bikes have been S-Works frames and I've loved them
both. In fact I've really liked all the Specialized bikes I've owned
(3). I had a Cannondale before

<snip>

Quoted message said:

And - Ride-a-Lot - yeah I'm as geecky as they come. Make a receipt you
say... hmmm. Good idea - except then I'd have another crapandfail... I guess
I could sell it...

Me thinks that sounds like a mighty fine plan indeed.

I was going to say I wouldn't fabricate the receipt, but reading again
it seems your LBS and Cannondale are hanging you out to dry. If it's a
lifetime warranty then I think it's justifiable to give them whatever it
is that will make them honor it.

Matt

"Dave Mennenoh" <[email hidden]> wrote in message
news:[email hidden]...
Snip Rant>>>>

In the age of e-bay there are a lot of companies going the way of the
original receipt. Good luck finding a company that doesn't. Be sure to
research the shop you do buy from. See if they have been carrying the brand
of your choice long.

TJ

Funny, this, because my mate has just had his 9 year old cannondale
replaced by them as it failed at the head/down tube area. No questions
asked, no original receipt, different dealer. Funny how it can be so
different in different places.

To be honest though, you cant expect them to honour a lifetime warranty
without proof that you are the original purchaser - i.e. receipt for
initial purchase. I've known a few dales crack, and a few marins. I'd
stay away from both TBH.

J

"Dave Mennenoh" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Hi everyone - I am posting this just to let everyone know about my [censored]
experience with Cannondale customer no-service. In the past 10 years I

have

Quoted message said:

purchased two cannondale mountain bikes. Well actually, the first one was

a

Quoted message said:

bike... after about 5 years of use the frame broke - where the top tube

and

Quoted message said:

seat tubes meet. So, 5 years ago I bought a new frame. In the past month
this frame has developed a crack in the exact same spot - right on the top
of the weld where the top and seat tubes meet.
I have my manual, and all paperwork, warranty card, etc... it's all [censored].
Cannondale will do absolutely nothing unless I produce my original

receipt.

Quoted message said:

Which I guess I lost. The bike shop I bought the frame from no longer

sells

Quoted message said:

Cannondale.
I have called them and I have emailed them. Sorry... they cannot help
without a receipt. You say, huh? Don't their frames have a lifetime
warranty? Um - no they do not at all. Only for the original owner and then
only if he has a receipt. Registration cards mean nothing, even if they

can

Quoted message said:

look you up on their computer. So, don't buy a cannondale on ebay.
So, screw cannondale. After being a loyal customer for 10+ years they can
kiss my ass. I will never buy another and I write this in hopes you will
follow suit.

I am going with Giant. You have been warned.

--
Dave -
www.blurredistinction.com/director
www.macromedia.com/go/team

The same policy applies at Giant, be warned yourself.

FWIW - I ended up picking up a Marin Indian Fire Trail - hardtail frame.
It's a pretty frame - it's the 2005 model. Seems really nice, it just
arrived today though and I'll be building it up over the weekend.
WooHoo!

--
Dave -
www.blurredistinction.com/director
www.macromedia.com/go/team